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2nd Gen Shark IQ Robot Vacuum AV1002AE: XL Self-Empty Base, Advanced Navigation

Experience Smarter Cleaning Shark IQ Robot Vacuum- Alexa-Compatible, Self-Emptying and Self-Cleaning Features!

(102 customer reviews)

$370.00$377.00

Rating: 4.2 out of 5 stars
Opinions & Reviews: 3412
Product Videos: 7
SKU: B08C74PLHP/com Category:

Product Features and Description

  • No More Manual Emptying: This robot boasts an automatic self-emptying system that can store up to a month’s worth of dirt and debris, eliminating the need for regular emptying.
  • Powerful Suction Capabilities: Armed with immense suction power, the robot can effectively remove both large and small debris, including pet hair, from carpets and hard floors.
  • Systematic Cleaning: The robot executes its cleaning tasks methodically, working row by row and room by room to ensure comprehensive coverage.
  • Recharge and Resume: The robot has the ability to return to its base for recharging and can resume cleaning from where it stopped once fully charged.
  • Ideal for Pet Owners: Its multi-stage filtration system is capable of capturing dust, dander, and allergens, making it perfect for homes with pets.
  • Easy Control: You can conveniently initiate cleaning tasks via Google Assistant, Alexa, or a single tap in the app, offering both app and voice control.
  • Multi-surface Cleaning: With its multi-surface brushroll, the robot can effectively collect dirt and debris from different floor types, including carpets and hard floors.
  • Package Includes: The package comes with the Shark EZ Robot, a Self-Empty Base, two Side Brushes, and one Filter.
Powerful suction of Shark Robot Vacuum tackling both large debris and fine pet hair

The Shark EZ Self-Emptying Robot Vacuum provides a hassle-free solution for maintaining a clean home. This device is designed to make cleaning effortless, merging the luxury of a self-emptying base with the potent suction power that Shark is renowned for, delivering an all-encompassing cleaning solution for your home. With each cleaning cycle, the robot autonomously deposits its load of dirt and debris into the bagless base, eliminating the need for manual emptying.

This base is engineered to contain the dirt from multiple cleaning sessions, liberating you from the task of regular vacuuming. Imagine the convenience of not having to worry about vacuuming for up to a whole month. This is the level of ease and efficiency the Shark EZ Self-Emptying Robot Vacuum brings to your home cleaning routine. The robot vacuum’s automatic emptying feature ensures a continuous clean without any interruption or effort on your part.

In essence, the Shark EZ Self-Emptying Robot Vacuum is more than just a cleaning tool, it’s a smart device designed to take the stress out of keeping your home spotless. The combination of powerful suction and the convenience of a self-emptying base makes this robot vacuum a superior cleaning solution. So sit back, relax, and let the Shark EZ Self-Emptying Robot Vacuum take care of the mess.

Shark IQ Robot Vacuum methodically cleaning rows for thorough room coverage
  • 0: Item Weight 5.9 Pounds
  • Brand: Shark
  • Model Name: IQ Robot Vacuum AV1002AE with XL Self-Empty Base
  • Special Feature: Bagless
  • Color: Black
  • Product Dimensions: 12.9
  • Included Components: (1) Filter, (1) Self-empty base, (2) Side brushes, (1) Shark IQ Robot, (1) BotBoundary Strips
  • Filter Type: Cartridge
  • Battery Life: 30 days
  • Voltage: 120 Volts (AC)
  • Capacity: 0.17 Quarts
  • Power Source: Battery Powered
  • Are Batteries Included: Yes
  • Control Method: Voice
  • Compatible Devices: Smartphones, Amazon Echo, Tablets
  • Form Factor: Robotic
  • Item Weight: 5.9 pounds
  • Manufacturer: SharkNinja
  • ASIN: B08C74PLHP
  • Item model number: AV1002AE
  • Batteries: 1 Lithium Ion batteries required. (included)
  • Best Sellers Rank: #67,969 in Home & Kitchen (See Top 100 in Home & Kitchen) #79 in Robotic Vacuums
  • Specific instructions for use: dual action, hard floor, carpet
  • Assembly required: Yes
  • Warranty Description: 1 year.
  • Batteries required: Yes
  • Surface Recommendation Hard Floor:
  • Battery Cell Composition Lithium Ion:
Shark Robot Vacuum returning to base for recharging and resuming cleaning where it left off

Under the Microscope: Evaluating the Product’s Pluses and Minuses

Many users have expressed satisfaction with the Shark robot vacuum’s performance. For instance, Christine Driggers praises its ability to clean in straight row patterns and its self-emptying feature, even with multiple pets at home. The efficient and quiet operation of the vacuum has also been noted by Phil C., who appreciates the self-emptying feature, stating it only needs to be emptied about once a week. Emily Hutton expressed delight at the upgrade from a Roomba, mentioning the Shark robot vacuum’s intelligence, ease of use, better features, and quietness. The ability to set a cleaning schedule and have the vacuum work unsupervised is a benefit that Jonathan Jolly finds valuable, especially with two large dogs at home. The appreciation for the vacuum’s capability to navigate and clean thoroughly without getting stuck is shared by users like Deb C., who also commends the ease of emptying the dustbin. Rob Russo has had a positive experience with the product for four months, particularly highlighting its safety on Persian rugs and fringes.

Furthermore, users like Cpw910 are extremely satisfied with the Shark vacuum’s performance over several months, especially its self-cleaning ability and effectiveness in dealing with pet hair. The user also appreciates the machine’s ability to find its way back to the charging dock. The quietness and cleaning ability on both hard floors and carpets have been commended by Martha Webb. Users like Judy Coffman are pleased with the vacuum’s performance in larger spaces like a church sanctuary, where it has been named “Ed” and performs its job reliably. The amazement at the amount of dust and debris collected by the vacuum is shared by Karenlpe, who recommends the product without hesitation.

Despite these positives, there are several drawbacks noted by customers. Art Vandelay, for example, complains about frequent clogging, with numerous notifications within a short period. Chaynie Nelson and Kat have had issues with the vacuum malfunctioning, citing an inability to work on an even surface and a complete lack of functionality, respectively. Kat, in particular, highlights the frustration with the app’s mapping feature and poor customer support from Shark, including being offered a billable service for a new product. V.A. Land describes the product as loud and inefficient with pet hair, requiring a search for an alternative already. Hannah warns potential buyers that some products may be refurbished without clear disclosure, and A. Moore finds the tank capacity and app features to be suboptimal compared to expectations.

Other users have faced technical issues with the app and connectivity, as noted by William H., who struggled with account verification for setup. Jkerlz criticizes the mapping function and the robot’s tendency to vacuum the same area repeatedly, compounded by unhelpful customer support. C. B. echoes these sentiments, pointing out the glitchy nature of the app. Kindle Customer is disappointed by the vacuum’s limited cleaning area due to programming constraints, and Michael Kiese initially gave a 1-star review due to the product’s inability to connect to the app and the frustrating customer service experience.

Will C feels cheated after purchasing what was supposed to be a new product but turned out to be a refurbished one that ceased functioning, with no satisfactory resolution. Joshua’s experience is particularly negative as he points out that the product delivered was not as advertised, lacking the specific features of the Shark AI ULTRA model.

What do the stars speak of?

Opinions about this product were divided in such a proportion among the buyers.

Five Stars: 68%
Four Stars: 14%
Three Stars: 5%
Two Stars: 3%
One Star: 9%
The most helpful positive feedback Reviewed in the United States on September 30, 2023 by Daniel Fitzsimmons, and is titled “it collects approximately one chihuahua worth of hair per day”
the machine is wonderful, but delicate. One time the bumper got stuck, and it took ten minutes with a screwdriver to fix it. Otherwise, it’s the hardest working member of the household……
Customer Rating: 5
Helpful Rate: 2
Variation purchased: B08C74PLHP
People find the following negative one quite helpful. Reviewed in the United States on November 10, 2023 by Art Vandelay, titled “Constant upkeep/maintenance required”
Works great…….. except it is always clogged. On November 10th I have already received 11 clogged notifications this month.
Customer Rating: 2
Variation purchased: B09J88GNW3
Shark IQ Robot's multi-stage filtration system capturing dust and allergens, ideal for pet owners

Inquiries & Responses: Your Doubts Clarified

1. How does the Shark IQ Robot Vacuum’s self-empty base work?

The self-empty base is a convenient feature of the Shark IQ Robot Vacuum AV1002AE. After each cleaning session, the robot vacuum automatically docks to the base, where it empties the debris it collected into a bagless bin. This means you don’t have to manually empty the vacuum after each use, and the base can hold up to a month’s worth of dirt and debris, depending on your usage and home size.

2. Can the Shark IQ Robot Vacuum be used on both carpets and hard floors?

Yes, the Shark IQ Robot Vacuum is designed for dual-action cleaning and can efficiently work on both carpets and hard floors. Its self-cleaning brushroll is engineered to prevent hair wrap and to provide powerful cleaning on all surfaces.

3. Is the Shark IQ Robot Vacuum compatible with smart home devices?

Indeed, the Shark IQ Robot Vacuum is compatible with various smart home devices. It can be controlled through voice commands using Amazon Alexa or through your smartphone and tablet. This makes it very convenient to start, stop, or schedule cleaning sessions even when you’re not at home.

4. How do I set up boundary strips for the Shark IQ Robot Vacuum?

The Shark IQ Robot Vacuum comes with BotBoundary strips that you can lay out around areas or objects you want to keep the vacuum away from. Simply place the strips on the floor, and the robot’s sensors will detect them and avoid crossing into the restricted areas.

5. What is the battery life of the Shark IQ Robot Vacuum, and how long does it take to recharge?

The Shark IQ Robot Vacuum has a battery life that allows it to clean for up to a month on a single charge, depending on usage. Recharging times can vary, but typically it takes several hours for the vacuum to fully recharge. The vacuum will automatically return to its base to recharge when the battery is low.

6. Does the Shark IQ Robot Vacuum come with a warranty?

Yes, the Shark IQ Robot Vacuum comes with a 1-year limited warranty from the manufacturer, SharkNinja. This warranty covers defects in material and workmanship under normal household use.

7. How much capacity does the dust bin in the self-empty base hold, and is it easy to maintain?

The self-empty base has a capacity of 0.17 quarts, which allows it to hold multiple cleaning sessions’ worth of dirt and debris. It is designed to be easy to maintain, with a bagless design that requires you to simply open the base and empty it into the trash when it’s full.

8. What maintenance is required for the Shark IQ Robot Vacuum?

To ensure optimal performance, the Shark IQ Robot Vacuum requires regular maintenance, which includes emptying the dust bin in the self-empty base, cleaning the filter, and removing any tangled hair or debris from the brushroll. The manufacturer provides specific instructions for maintaining your vacuum, and it’s important to follow these to keep your vacuum running smoothly.

User controlling Shark IQ Robot Vacuum via app and voice commands with Google Assistant or AlexaShark IQ Robot's multi-surface brushroll effectively cleaning both carpets and hard floorsShark EZ Robot Vacuum with Self-Empty Base and included accessories like side brushes and filterShark IQ Robot Vacuum's XL Self-Empty Base holding up to 30 days of dirt for less frequent maintenanceShark IQ Robot Vacuum navigating efficiently through home spaces for a comprehensive cleanShark IQ Robot Vacuum's easy setup process with Wi-Fi connectivity for smart home integration

Additional information

Style

Self-Cleaning Brushroll, Robot Vacuum $403.99

Brand

Shark

Model Name

IQ Robot Vacuum AV1002AE with XL Self-Empty Base

Special Feature

Bagless

Color

Black

Product Dimensions

12.9

Included Components

(1) Filter, (1) Self-empty base, (2) Side brushes, (1) Shark IQ Robot, (1) BotBoundary Strips

Filter Type

Cartridge

Battery Life

30 days

Voltage

120 Volts (AC)

Capacity

0.17 Quarts

Power Source

Battery Powered

Are Batteries Included

Yes

Control Method

Voice

Compatible Devices

Smartphones, Amazon Echo, Tablets

Form Factor

Robotic

Item Weight

5.9 pounds

Manufacturer

SharkNinja

ASIN

B08C74PLHP

Item model number

AV1002AE

Batteries

1 Lithium Ion batteries required. (included)

Best Sellers Rank

#67,969 in Home & Kitchen (See Top 100 in Home & Kitchen) #79 in Robotic Vacuums

Specific instructions for use

dual action, hard floor, carpet

Assembly required

Yes

Warranty Description

1 year.

Batteries required

Yes

Surface Recommendation Hard Floor
Battery Cell Composition Lithium Ion

102 reviews for 2nd Gen Shark IQ Robot Vacuum AV1002AE: XL Self-Empty Base, Advanced Navigation

  1. MISS GRACIE

    suction power

    Awesome product, will buy again

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on February 13, 2024
  2. Diva Shopper

    Better than the Roomba!

    I have had 2 roombas, cause they both broke out of nowhere. I have two huskies that are outside most of the time and this thing is a BEAST!!!! No more expensive filters, empties out quietly, and much more quiet than the roomba while working from home. Buy this one!!!

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on February 13, 2024
  3. kathy Fox

    Awesome

    Easy to program. Responds readily to my phone app. Cleans thoroughly. Has some difficulty returning to base. An almost flat pad was included to facilitate docking but my robot could never make it over the edge. It can’t dock correctly without the pad either. At least it makes it up to the base but has not docked independently yet and I’ve used it 4 times. It repeatedly attempts to dock but even after 10 minutes, it doesn’t make the connection. I love that my phone can tell me when it is stuck so the battery isn’t completely depleted attempting to escape.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on February 9, 2024
  4. Meredith McTague

    NOT IOS COMPATIBLE.

    After a year of using this vacuum, suddenly it isn’t compatible with iOS! I chose this specific model because of the mapping capabilities. The vacuum and app were working fine and then when the iOS 17 update was released, I began having issues constantly. The select room feature no longer is supported making the vacuum essentially useless for me at the moment. The app also logs me out daily. I updated my WiFi and was unable to reconnect the vacuum at all. I have searched the customer service Q&A from Shark and nothing listed resolved the issue. I contacted their customer service line and the only solution they could give me was to use the vacuum and app without full capabilities until they have the app updated. iOS 17 was released in September 2023 and we are still waiting on an update with no communication from Shark at all. My product is registered and this seems like something I should’ve been notified about. So, long story short, don’t waste your money with Shark, just buy a Roomba!

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on February 5, 2024
  5. Noris Cedeno

    Made in China so its a piece of crap!

    Worked for about 6 months with no issues then the wheels would lock up I’ve used wd40 to lubricate 6 months later no forward motion Shark is the worst customer service ever no help so now my warranty is done and so is the unit don’t waste your 500 bucs they’re better units then this one

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on February 2, 2024
  6. MGP

    Minimal pickup

    I’ve had several robot vacs and this is by far, the worst! It vacuums for a bit, empties and then goes back out and roams and I can tell it’s not picking up. I have it running daily and it never covers all rooms on one floor, never picks up everything, and goes to the same places on a daily basis. Completely disappointed! Shark failed majorly failed on this one!!!

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on February 1, 2024
  7. Matthew Pardee

    DO NOT WASTE YOUR MONEY OR TIME

    This is the absolute biggest POS imaginable. It would not clean anything along the baseboards and left a lot of very easily vacuumed particles all over the floors. We have large format marble tile all throughout the house and this thing was USELESS in cleaning such an easy surface to clean. -10/10

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on January 30, 2024
  8. Ed H

    Works well, but has limited capacity and no scheduling feature

    The unit capacity is very limited. We are running it every day and with 5 large dogs the base needs to be emptied daily and the runs need to be split otherwise the unit will clog. The return to base after 30 mins does not work if you choose “all rooms”. Even if you choose rooms individually it does not stop in the middle of a room, only after the room is finished. So it can easily run for over 1 hour before returning to the base to empty itself. The initialization did not work with an iPhone. We had to use an iPad. After it was done you can control it from any device. Being bagless is a great feature. The main thing that it is missing is being able to schedule cleaning cycles. For example, every night at 3:00 AM do the living room and the kitchen, and everyday at 9:00 AM do the bedrooms, etc.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 26, 2024
  9. Likes-to-shop

    Cleans floors very well

    A Christmas gift for my daughter. Works well in clutterless households. Daughter and Son-in-law both love it!

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 25, 2024
  10. Amazon Customer

    It Somewhat Works, But I Can’t Recommend

    The vacuum drives around and picks up what it drives over…but its mapping, neediness, and app deter me from ever recommending it. It’s mapping is pretty crummy and you can’t edit its map at all. The vacuum is extra needy. As in, it gets stuck all the time on every little thing on the floor. I saw my friend’s actual Roomba and it went through at least five things this vacuum would get stuck on. Lastly, the app is clunky. If you simply open the app on your phone, the vacuum starts moving without you telling it to. So if you only want to vacuum one room or check the battery level, too bad it just goes and you can’t do anything else in the app until you tell the vacuum to go home and then wait for it to find its base (which sometimes takes a while because its mapping is awful). Overall, there’s no way I can recommend someone spending hundreds of dollars on this clunky vacuum when there’s better options out there

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on January 25, 2024
  11. stacy

    Constant trouble, completely stopped working after two years.

    I was constantly having to detangle the toilet from dog hair, then it stopped working completely after two years. Only thing tech support offered was a coupon for a new one. No thank you! I paid 550 for it only to last 2 years. I will not purchase another shark product. My mother has a 15+ year old roomba that is still going and offers support. Go with IRobot don’t waste your money on shark!

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on January 22, 2024
  12. Amazon Customer

    Want to love it but…

    When it works as it should, I love it. But there is no way to get this thing to stick to its cleaning schedule and I am tired of midnight erratic cleanings. I am on the latest app and I have used the manuals and self help to set “do not disturb hours” and nothing works. This would be even more devastating if I had infants in my house but still unacceptable. It would go from 3 to 4 stars if it was possible to get help from a real person. It would go from 4 to 5 stars if it kept to its designated schedule. Please fix this.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 19, 2024
  13. Kelly

    Not very “smart”

    I have no pros for this. The cons are: 1. The map it creates is hard to read, which makes it hard to identify the best spots for no-go zones. No matter how much I adjusted those something was always getting knocked over. 2. You canNOT create a schedule for it to clean certain rooms. It’s all or nothing when it comes to scheduling. I tried to work around that by creating no go zones for the rooms I didn’t want touched during the scheduled cleaning, but then I’d have to remove the no go zone if I wanted that room cleaned. 3. It did a terrible job getting dog hair out of my carpeted areas. 4. It took several hours to clean since it was constantly going back to the dock to empty or recharge. I returned this and got the Roborock. I can create individual schedules for each room with it, which is important as I work from home and don’t want it coming into my office during working hours. I can also set suction levels by room, which ensures the carpeted areas get more suction than the bare floor areas. This greatly helps with both dog hair and battery life. It cleans the areas I want in about 45 minutes compared to the hours of the Shark.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 18, 2024
  14. Michael T Kitze

    Android app does not work!

    Robot works great, but shark needs to scrap their IT department and start from scratch. Never got app to work would not do a password reset also could never get pass the login screen. Tried using two different android phones, no luck. If it was not for the great price that I got it from, Amazon would probably return the product.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on January 16, 2024
  15. Holly S.

    Cleaning & Battery life

    It started out good, but has gone downhill since then. It started to only go to one room to clean, then go back to the dock. Customer service had me re-map & delete robot and start over. It would still only do one room then it stopped charging all together. The battery life isn’t very good. Our previous robot would clean our whole house without having to recharge, this one has to go back to the dock 2-3 times

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 15, 2024
  16. E. Szubski

    Works great

    Works great and easy to set up and use via the app

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 10, 2024
  17. Stephanie Apostoleres

    Nothing but problems

    Does not follow the map. Fraught with errors. Latest is error 6 to make sure the bumpers are clear. They’re clear and clean. So disappointed. I do not recommend this vac.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 8, 2024
  18. Amit N

    Great vacuum for pet hair

    Excellent vacuum. I had a different brand vacuum and was a bit skeptical of this purchase. I am so glad however that i bought this. It does its job. I am amazed by how clean the floor feels. The mapping technology is excellent and it does a good job not getting stuck in odd places. There are a couple of negatives – i.e. you can only schedule one auto clean per day (can do multiple in manual mode) and there is limitation in terms of type of cleaning that you can automatically schedule. Other than that, it is really a great purchase.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 7, 2024
  19. Jay

    The white version of this exact model is better

    I don’t understand why, but the white version of this same exact model is better. The white version vacuums better, travels around objects better, and all around is perfect.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 5, 2024
  20. Amazon Customer

    Was great…while it lasted

    I had issues in the beginning with this vacuum not wanting to work or connect, but after speaking with Shark, I was able to get it working. It worked great for about a year. Then it started doing erratic cleaning patterns. Then is started wandering when the battery got low and couldn’t seem to “find” the home dock. We would come home from work and find it hiding in the most random places, where it died. Then…last month…it just simply stopped charging. I’m outside the warranty window (of course) so there’s nothing I can do about a $300 vacuum that no longer works. Which is really frustrating, considering, I have 2 children and 4 rabbits and that’s why I got this thing in the first place. Now my “help” is out of commission and I’m out the cash. Disappointing as I thought Shark would have been a good quality product brand to go with. It didn’t even outlast the Eufy I had prior.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on January 4, 2024
  21. S. Lowry

    Hard to Set Up and then Doesn’t Go to the Mapped Rooms

    I was excited to use this vacuum because of its many features. I’m a software engineer and I work with computers and other electronics all the time. But, I have to say, that using the app to configure the robot and then getting it to work was frustrating at best. I followed the instructions excactly (many times) and it never worked the first time. Because of other problems, I had to set up the app 4 different times and I ran into the same problems every time. In fact, the last time it took me almost a half hour just to set up the WiFi. Then I had problems with the mapping. Once again, I had to try 4 times to map my house and it never did get it right. But even the rooms that it was able to map could not be accessed when it came time to clean. The rooms that were within 15-20 feet of the base could be accessed. But anything further away than that could never be “found” by the robot, even though it had been mapped. I contacted customer support several times and they verified that I had the latest firmware, etc. All they could recommend was that I try again. Fortunately, Amazon was willing to give me a refund for the product because I never could get it to work correctly. I’m afraid my next robot will be something other than Shark. On the positive side, I did like the self-emptying feature of the vacuum and that seemed to work very well (for the 3 rooms that it would clean). I also like the matrix cleaning feature.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 3, 2024
  22. David

    Great Product

    I really like this vacuum, and it saves me so much time. I can schedule it to clean while I am making lunch or at different parts of the day when I am busy. I have 2 dogs (1 short fur/1 longer fur) and 3 cats. You have to set proper expectations. I have a mix of low pile carpet on 1 floor, tile on the other 2 floors with rugs. For my house, is this going to completely replace a traditional vacuum? No, but it saves me about 75% of the work/time which I think is amazing. I have to keep up on the vacuuming to make sure the machine does not get clogged or get fur/hair tangled in it. I usually run mine every 2-3 days just to maintain everything. If it’s not maintained the longer dog fur will get tangled up in the machine eventually. I think it has great suction power, and it’s nice that it can spot clean an area too so you don’t have to do the whole room. Honestly, the biggest issue I have with this product is that it does not do multi-floor mapping, which I think is so annoying. I have 3 floors in my house, so I set the homebase on the high traffic “most lived” floor. For the other floors, you can pick up the vacuum, move it to the other floor, and on the machine click the clean button and it will go around the that floor and clean everything. The issue with that is you cannot do room by room, spot cleaning, the matrix cleaning, or select if the suction strength. I have even tried to pick it up and move it when it was mapping the homebase floor and move it so the other floors are just an extension on the app (didn’t work), I have researched it online, I reached out to customer support, etc. and there is nothing that can be done or a model that would offer that. That is really one thing that I hope they fix in the future because there are a lot of competitor brands that offer the multi-floor mapping.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on January 3, 2024
  23. Q

    Very disappointing

    After seeing this vacuum on multiple consumer reports as top rated, I was excited to receive this. I was very disappointed after running the vacuum multiple times. It did not pick up much, just moved the dirt and per hair around the floor. After it emptied itself, there was hardly anything in the chamber. Our previous robot vacuum worked so much better for half the price! Do not recommend!

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on December 30, 2023
  24. amazcustomer

    Don’t buy, it’s all discontinued

    After a year and a half the suction is really bad even on max setting, and it wasn’t great to begin with. It got louder now. It’s started having issues with going to the dock and emptying. It just runs until it gets clogged up completely. Even with brand new filter. Cleaning it is disgusting, as it’s all get stuck and rolled up on a brush and all over the bottom. No firmware update available, no parts available, there’s nothing available for this model on Shark website, just a user manual. It was only used to vacuum 800 sq ft of hardwood floor, less than two times a week. And it can’t even clean that. Very bad if you have pet hair or dust, it’s not picking it up well at all. It’s just blows it around or it all gets stuck on the bottom. Waste of money for the price.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on December 27, 2023
  25. S. Luevano

    Save your money buy a Roomba

    This is the 3rd robotic vacuum that I have owned, the first and last Shark that I will ever buy. My six year old Roomba outperforms it by far. This is a piece of junk that doesn’t work after a year.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on December 13, 2023
  26. Payson Taz

    Love this vacuum

    It works very well and even tells you when to empty the bin. With four dogs I vacuum daily.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on December 12, 2023
  27. robert glen hayes

    pickup before you start up.

    It cleans the house ok.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on December 11, 2023
  28. Kindle Customer

    Glad a had a modern kid to set it up for me!

    All is well with the efforts of “the little guy.” However, it took itself off line and I had to go on-line to my desk top to find out how to put him back on line. Go figure. I call him the maid. all I need now is an automated duster but I’m too old to invent one myself.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on December 7, 2023
  29. angel m cruz nieves

    Trabaja muy bien

    Lo utilizo para limpiar el hogar

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on December 5, 2023
  30. Amazon Customer

    Lots of issues

    The biggest issue I have with this device is that all of the dog hair stays wrapped on the brush instead of in the waste bin with totally defeats the purpose of auto emptying. Worse it was wrapped around the end and getting hot after just one run. I did a pre clean before I ran it so the floor wasn’t nearly as dirty as usual.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on December 4, 2023
  31. Rachelle

    Fool Me Twice…

    I’ve owned two of these robot vacuums, and they are great when they work. However, both vacuums died within six months or less, both with the same error code that couldn’t be explained or fixed: Obstruction. Followed the troubleshooting instructions and cleaned the vacuums thoroughly, but the error code rendered the vacuums useless. I should have learned my lesson when it happened to the first vacuum, but thought it was a fluke. Second vacuum suffered the same fate. Many other reviewers have had the same problem, save the trouble and money.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on December 2, 2023
  32. OldManWorking

    A year later review: It picks up dirt and hair, but it is not very good at it!

    I wanted to wait to write this review until I had the unit fully integrated into cleaning my home. It has been over a year and I am NOT impressed with the much on unit. What it does well: It maps perfectly and pretty quickly. The map does not improve after the first mapping, but it is pretty thorough. The map can be modified to add “no-go zones” and the naming of the rooms in the app is easy. The dustbin function works well. The robot, even if ineffective in cleaning up dog hair, empties into the dustbin effectively and efficiently. It does require emptying more often than 30 days, but it works fine. It comes online, pairing easily with wifi. What it does not do well: The suction power of this unit is horrible. Its more of a rake than a vacuum. It runs the course of cleaning, even at “Max” power and will not pick up dog hair. It clumps it up and leaves it scattered all over the house. One would think if it gathered it, it would swing back and pick it up. It will not. I have even intentionally dropped some in its path and it does not pick it up. This unit does NOT perform well on carpet. Don’t even bother if you have predominantly carpet in your home – get something else. This unit does an okay job on hardwood, but does not pick up everything and certainly does not do a thorough enough job not to have to sweep/vacuum after its done. This is not what I expect from a robot vacuum, I expect it to vacuum well and not leave chores for me to do to help it finish. Although it has a roller that is supposed to keep from getting built up, it still does. I have two Corgis and they shed a LOT, but their hair is not long. I had to clean the roller unit at least once a week. Bottom line – do not buy this unit unless you have a pet free home and no carpet. It would do an okay job in that envionment, otherwise, this is a waste of money. I am moving it upstairs in my home because I am sure I will never be able to get my investment back. What a disappointment. I wanted to love it, but it just never performed and I hoped it would improve, but never did.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on November 29, 2023
  33. AccurateCritic

    Comes with the inferior newer dock design.

    I’ve owned a couple of Shark IQ robovac’s over the years for both my home & second home. They all work OK, but the docks have gotten more poorly designed over the years. So if you have to replace a Shark IQ robovac but your old one has an older dock, keep the old dock as it probably works better than the new dock. The best designed dock was the XSKAEDOCK model. It kept the debris in the debris chamber, and almost nothing reached the white foam filter. So little met the foam filter in the XSKAEDOCK that it only needed washing about once a year. The newer docks let too much past the debris chamber and that white foam filter will clog after only a few uses, so you’ll notice the robovac not fully emptying it’s own chamber very quicky. On these newer docks, you better be prepared to wash that foam filter after every other vacuuming.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on November 29, 2023
  34. Nancy K

    Picked up dog hair

    As advertised it does a good job of picking up dog hair. Glad I bought it!

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on November 26, 2023
  35. jrb

    no good

    it worked for 10 months and will only go in circles and cant get any answers from shark

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on November 23, 2023
  36. Sam

    ONLY LASTED ONE YEAR

    I ordered this shark vacuum one year ago and I’ll start off by saying that was always a hassle to use. It would get stuck on nothing all the time. It was always saying it was on a cliff when it was in the middle of the floor on a completely even surface. The suction power is laughable even when on the max setting and now on this very morning of the post it finally quit. It is stuck on the “cliff” error and will not operate. I paid 600 dollars for a vacuum that lasted one year and barely did its job at that. Do not purchase.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on November 19, 2023
  37. Bartman

    Amazing Robot Vacuum!

    This amazing Shark AI Robot Vacuum has accomplished everything I was hoping for, and more. Pet hair is now gone and this Vac is looking for more! Once I got through a bit of a complicated set up with passwords and my interner connections, it was smooth sailing and a a great clean up job resulted. It was only complicated because I am not all that tech savy. Just be patient, let it map out your home, and just stick to a “clean entire house program”. I am still amazed it how much pet hair it is evaporating. 5 Thumbs Up for the Shark IA robot vacuum cleaner.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on November 16, 2023
  38. CLynn

    Disconnects

    AMAZON REFUSES TO ACCEPT A RETURN ON THIS DESPITE IT SHOWING UP DEFECTIVE. It continually disconnects. We have been in direct contact with Shark in regards to this. Yet I’ve been through 8 agents who won’t accept a return. So save yourself some hassle and don’t buy it.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on November 15, 2023
  39. Amazon Customer

    Broken

    I’m very disappointed with the shark vacuum after a little over a year of use my vacuum is now broken. I tried all the methods in the manual to get my vacuum working again and after calling customer service they informed me that since I did not turn off my vacuum prior to removing the filter tht now my unit has been rendered useless and I have to buy a whole new vacuum minus a 30% discount. This is extremely frustrating considering there is not even an on and off switch or any warnings on the vacuum itself saying tht the vacuum needs to be turned off prior to removing filter. I had removed and cleaned the filter many times prior to this with out turning unit completely off with no problems. It seems to me that this flaw would come with some sort of warning on the filter itself with instructions on how to turn off (you have to hold down clean button for 5 seconds). We own a traditional shark vacuum and my wife owns one of their hair dryers as well so very frustrating to maintain brand loyalty only to be punished with such a faulty robot vacuum.

    Variation: Style: XL HEPA Self-Empty Base / Reviewed in the United States on November 15, 2023
  40. E. S.

    Great

    Best thing I ever brought. Easy to assemble. Cleans better than when I was vacuuming.

    Variation: Style: XL Self-Empty Base / Reviewed in the United States on November 14, 2023
  41. Chaynie Nelson

    Stopped working

    It worked really well for about 6 months and then it stopped working.It says its on an uneven surface. We have tried every fix Shark has suggested. We have cleaned every piece of the machine. It simply doesn’t work.

    Variation: Style: Robot Vacuum / Reviewed in the United States on November 10, 2023
  42. Art Vandelay

    Constant upkeep/maintenance required

    Works great…….. except it is always clogged. On November 10th I have already received 11 clogged notifications this month.

    Variation: Style: Robot Vacuum / Reviewed in the United States on November 10, 2023
  43. Christine Driggers

    Love it!

    I set the sweeper to sweep at 3 a.m. and get up with beautiful straight row lines on the carpet. I love that it does not do random patterns. I also like the self emptying. The self emptying bin isn’t as large as i thought it would be and would never make it 30 days, let alone 60 before needing emptied. I have a Husky, 2 cats and 2 long haired small dogs. I thought this was supposed to be a no tangle brush but hair did accumulate and i got a stopped brush error and had to clean it. All in all i would purchase this again.

    Variation: Style: Robot Vacuum / Reviewed in the United States on November 9, 2023
  44. Kat

    Doesn’t work and Shark offered ZERO support

    The vacuum cannot be controlled by the app. It’s supposed to have a mapping feature, scheduled cleaning, Alexa integration, etc. and NONE of that is available on the app. My new vacuum “explored” for two hours (it was supposed to take 25-45 minutes) and then docked. There should have been a map available afterward, but the app was stuck saying “processing map…” Then, it decided to run itself again in the middle of the night and get stuck behind a door. As I said, I can’t control it so it just ran for 40 minutes until it got stuck. I had to rescue it in the morning and put it on the dock. It immediately decided to explore again. So, it’s explored 3 times at this point and I still don’t have a map or any control of the machine. I finally contacted customer service. Long story short, they said I probably had a firmware problem and a technician would have to call me, which is a BILLABLE SERVICE! I refused to consent to PAY for a customer service phone call for a brand new machine that doesn’t work. The representative got pretty rude and refused to offer any other solution. So, I’m returning this piece of junk and buying from a different brand. I will NEVER buy a Shark product again. BTW, I looked up my firmware – no updates available. And I did a factory reset and went through the entire time-consuming set up again (without customer service support). Still a piece of trash.

    Variation: Style: Robot Vacuum / Reviewed in the United States on November 6, 2023
  45. Phil C.

    Really like this vacuum

    This is the second robat vacuum we have owned and while the other one was good, we really like this one better. A large part of that is the self-empying feature which means you only have to empty it about once a week. The vacuum is very efficient and on medium suction it cleans our 1500 square foot house without needing to recharge. The vacuum is quieter than our previous one and it cleans better. There are a couple of things that I would change but they are minor and I am kind of nit=picking. 1. If you set it to empty and recharge it will not finish cleaning until it is completely recharged even if there is very little left to clean. 2. The cleaning map will show you what was cleaned but only after it is complete. You cannot see what has or hasn’t been done while the vacuum is working. 3. You can’t set the sequence. It would be nice to be able to get certain rooms done before others. 4. The map should show the location of the vacuum. If the vacuum has an issue, if the location was shown on the map it would be easy to find. Walking around listening for it works but the map would be better. This is a really good vacuum and we like it a lot. The things I would change are VERY minor and do not affect the cleaning capability of the vacuum which is great.

    Variation: Style: Robot Vacuum / Reviewed in the United States on November 3, 2023
  46. V.A. Land

    Not good for pet hair!

    I’ve had this a little over a year, operating every other day… Here’s what I notice. There are so many fuzzy parts on the bottom of this vaccum that constantly get a build up of pet hair and ends up dragging dirt and dust, leaving a trail. It gets lost easily when its trying to return to the base. It’s loud. I’m looking for a different one already.

    Variation: Style: Robot Vacuum / Reviewed in the United States on November 3, 2023
  47. A. Moore

    I wish I could do a 3 1/2 starts

    Ok as someone that used a Roomba with self empty features I have a fairly good comparison. The Roomba I think does a slightly better job on suction. However the fact I am not constantly having to replace a brush it actually really good. I was supposed to replace the brushes and vacuum bag on the Roomba almost once a month. I DONT have to do that with the Shark. The Shark only allows for 1 Map to be stored. Roomba I could have as many as I wanted. I could map different rooms and specifically tell it to clean those rooms. Shark only allows 1 Map also the map features I think are a little more complicated to use. Roomba doesn’t have a bagless option. That is literally why I got the shark. I am loving not having to use the bags. I don’t believethe tank is a 60 day tank. I have run it for a week now and had to empty it 3 times. That being said I also have lots of animals. However I honestly expected a slightly larger tank. Not a deal breaker though. Also it took me a lot longer to pair my shark to the app then it did my Roomba. Customer support was nice but by the time they got me to the correct department to help I got it paired on my own and I still don’t know why it randomly just worked. I figured out how to get my Roomba connected to the Alexa in less than 20 minutes. The Shark I still haven’t figured out how to make that feature work. I also miss the Roomba feature that lets me see an analysis of cleaning throughout the month. Roomba is very basic. Also keep in mind I am comparing similar systems. Meaning the Roomba I had is basically the equivalent to the shark system. However at least for now I am happy with the shark even with the issues we have had

    Variation: Style: Robot Vacuum / Reviewed in the United States on November 1, 2023
  48. Hannah

    Beware they are refurbished!!!

    I’ve always been a fan of shark products. I had this one for a month and it stopped working. It was actually a few days after the return policy was no longer valid. I first contacted Shark because I had filled out the one year warranty. They had told me that it was a refurbish shark iRobot and I was confused because it says nothing about this product being refurbished. I then called Amazons customer helpline they first wanted to say that it was the battery and that they would send me a new battery, but I was adamant that I wanted my money back so they finally decided to allow me to return it after all, and send me my money. So please be aware that they are selling refurbished vacuums!!!

    Variation: Style: Robot Vacuum / Reviewed in the United States on November 1, 2023
  49. emily hutton

    Never buying a Roomba again

    3 cats and a 900 sq ft apartment with tons of hardwood floors means my robot vacuum is an essential. Went through two $600 roombas in 3 years. They were clumsy, loud and unreliable. Very glad I switched to Shark brand. This vacuum is already smarter, easier to use, better features and is extremely quiet.

    Variation: Style: Robot Vacuum / Reviewed in the United States on October 31, 2023
  50. William H.

    Unable to Verify Account to Setup Shark App [UPDATED]

    11/05/2023 Update and Revised to 4 Stars (minus 1 Star for app / account setup issue): Customer service was friendly and was able to send a new, working verification link for my account. I have been using the new Shark for several days now. Setup was easy once the app recognized my login. I charged the Shark for a couple of hours, programmed it to learn the rooms/layout and then labelled each room as well as do not go areas. Overall, very easy to setup and use, especially with the auto empty feature. I have used iRobot vacuums in the past, and the Shark is very comparable in vacuum features. The self-empty base and bagless are nice upgrades to what I have used in the past. The Shark can get loud as others have commented. Overall, it is a good vacuum. I use it primarily for hard surface areas like the kitchen and breakfast / dining areas. 10/29/2023 Original Review for 1 Star: I am not able to actually review the Shark I purchased. I have been trying to setup a new Shark Clean account to connect the app to the Shark. The app and website keep indicating my account is not verified and to click the verification link in my e-mail to verify my account. Each time I click the verification link, the website asks me to login but doesn’t seem to verify my account. I have tried to verify my account through the app / phone and different computer browsers about 7 different times including requesting a new verification link e-mail. Each time I get the same error. Disappointing as the first impression. I will call customer support when they open.

    Variation: Style: Robot Vacuum / Reviewed in the United States on October 30, 2023
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