Product Features and Description
- Powerful Suction: The Shark vacuum boasts formidable suction capabilities, adept at removing dirt from every type of flooring and tackling even the most stubborn home messes. Integration with the SharkClean App and compatibility with voice control through Amazon Alexa or Google Assistant add convenience to its operation.
- Matrix Clean Technology: Employing Matrix Clean, this robotic vacuum executes a meticulous grid pattern clean, ensuring multiple passes over soiled areas for comprehensive deep cleaning across the entire home.
- Self-Emptying Design: The robotic vacuum features a self-emptying base capable of holding up to 60 days’ worth of dirt and debris, eliminating the need for regular manual emptying or the purchase of additional disposal bags typical of other automatic emptying robots.
- Self-Cleaning Brushroll: A self-cleaning brushroll is designed to extract debris from carpets and engage smoothly with hardwood floors, effectively capturing hair and dirt while also being engineered to prevent hair wrap issues.
- Precision Home Mapping: Equipped with 360° LiDAR technology, the vacuum precisely maps out your home, ensuring thorough cleaning while adeptly avoiding obstacles, regardless of lighting conditions, and adjusting to daily changes within the space.
- Pet-Friendly Features: This robot vacuum is ideal for pet owners, combining potent suction, a self-cleaning brushroll, and an efficient self-empty system to effortlessly collect pet hair and other debris.
- Hands-Free Operation: The robot offers the convenience of hands-free control, allowing users to schedule cleanings, start cleaning sessions on demand, or trigger operations via voice commands using smart home devices.
The Shark AI Ultra Self-Emptying Robot Vacuum is a state-of-the-art cleaning device that ensures a thorough and efficient home cleaning experience. With its robust suction power, this robot vacuum is engineered to tackle dirt and debris with ease. Its advanced Matrix Clean Navigation technology is designed to provide a comprehensive cleaning pattern, ensuring that every corner of your home is attended to without any spots being overlooked.
This high-tech vacuum also boasts Precision Home Mapping, which allows for accurate cleaning routes and improved object avoidance, protecting your furniture and valuables from accidental bumps. The convenience is further amplified by its self-emptying capability, featuring a bagless base that can hold up to 60 days’ worth of dirt and debris. This means minimal maintenance and more time for you to enjoy your impeccably clean living space.
- Brand: Shark
- Model Name: AI Ultra
- Special Feature: Smart Mapping, Self-Emptying, Bagless, Pet Hair Pick Up, Obstacle Avoidance, Lightweight, LiDAR Navigation See more
- Color: Gray, White, Black
- Product Dimensions: 13.08″L x 8.43″W x 13.9″H
- Included Components: (2) Side Brushes, Filter, Shark AI Robot, XL Self-Empty Base
- Filter Type: Cartridge
- Battery Life: 60 days
- Capacity: 0.27 Gallons
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Google Assistant, Amazon Alexa
- Form Factor: Robotic
- Item Weight: 15.25 pounds
- Manufacturer: SharkNinja
- ASIN: B09T4YZGQR
- Country of Origin: China
- Item model number: AV2511AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Number of pieces: 5
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
- Surface Recommendation Carpet & Hard Floors:
- : Item Weight 15.25 Pounds
- Battery Cell Composition Lithium Ion:
Shark AI Ultra: Unveiling Top-Tier Features and Performance Grades
| Feature | Description | Grade |
|---|---|---|
| Smart Mapping | The Shark AI Ultra utilizes advanced algorithms to create a detailed map of the home, enabling efficient cleaning paths and customizable cleaning areas. | Excellent |
| Self-Emptying | This feature allows the Shark AI Ultra to empty its dustbin into the XL self-empty base, reducing the frequency of manual intervention. | Good |
| Obstacle Avoidance | Equipped with sensors and intelligent navigation, the vacuum can detect and avoid obstacles, ensuring safety and thorough cleaning. | Good |
| LiDAR Navigation | LiDAR technology offers precise navigation and room mapping, which is critical for the Shark AI Ultra’s performance in navigating complex environments. | Excellent |
| Battery Life | With a battery life that supports up to 60 days of operation before needing to be recharged, it stands out from many competitors offering less. | Excellent |
| Filter Type | The cartridge filter system is designed to trap dust and allergens effectively, maintaining indoor air quality. | Good |
| Capacity | The Shark AI Ultra boasts a 0.27 Gallons capacity, which is sizable for robotic vacuums, meaning less frequent emptying of the self-empty base. | Good |
| Control Method | Voice control through compatible devices like Google Assistant and Amazon Alexa offers user convenience for operating the Shark AI Ultra. | Good |
What’s Good, Bad, and Ugly About the Robot Vacuum? An In-Depth Review
The Shark robot vacuum has garnered positive remarks from users who value its time-saving capabilities and its proficiency in cleaning both carpets and hard floors. As one user joyfully stated, “Saves us 112hrs a year! That’s roughly 20 min a day. The orange is worth the squeeze.” This sentiment is echoed by others who highlight the vacuum’s impressive mapping technology, which allows users to instruct the device to clean specific rooms via their phone. The convenience offered by the vacuum’s self-emptying feature is frequently praised, as it can handle pet hair effectively, with one user affirming, “This vacuum is awesome. We have two Spaniels and the wife has extremely curly red hair. This vacuum does its job and then some.”
In terms of reliability, there are reports of the Shark vacuum performing exceptionally for several months without any significant issues. Its scheduling functionality, when operating correctly, enables users to automate their cleaning routines, providing a seamless and hands-off experience. The machine’s performance is considered comparable to higher-priced alternatives, as one user acknowledges, “does the hard floors right and as good as the ones that cost twice as much.”
Despite its advantages, the Shark robot vacuum also faces considerable criticism. A recurring theme in the negative reviews is the vacuum’s longevity, with multiple users experiencing breakdowns within a year. One user expressed frustration, stating, “Only Lasted 8 Months,” while another added, “Broke in a Couple of Months.” Technical issues such as error messages regarding the IR disc and wheel malfunctions have been reported, leading to dissatisfaction with the device’s durability and quality assurance.
The accompanying app has been a source of discontent, with users citing a lack of basic functionality like matrix cleaning and random activation at odd hours despite scheduled times and “do not disturb” settings. Customer service responses have been found wanting, with suggestions like factory resets failing to resolve the issues permanently.
The product’s handling of pet hair has also been critiqued. One user found the model not suitable for pet hair, experiencing frequent clogging, and feeling that the money spent was wasted. Additionally, the machine’s inability to clean without supervision has led to increased user intervention, negating the purpose of an autonomous vacuum. The sentiment is summed up by a user’s comment, “Refuses to clean the room I send it to,” indicating problems with the vacuum’s smart features.
Connectivity and mapping issues plague some units, with the vacuum either cleaning the same area repeatedly or struggling to navigate around the home effectively. This has been compounded by the apparent lack of firmware updates or responsive technical support to address such glitches. As one user lamented, “It’s a brick because the app can’t connect,” highlighting the frustration felt when the device fails to meet expectations.
The stars speak of…
Opinions about this product were divided in such a proportion among the buyers.
This robot is working great for our family home so far. It has mapped the main floor perfectly. Each day it runs it gets better and better at getting every inch of the room area. We have used it for 1 week daily and each day I am surprised on how much pet hair and dust it picks up. I would recommend this product for this price range. Worth the money.
Disappointed. Got this to replace my iRobot Roomba. My Roomba picked up all the dog hair feom my carpet. This Shark just goes over the top of it and leaves the hair. This may be fire for houses with no carpet, but it sure isn’t as good as the iRobot. Looks like this will be going back.
Available Product Variations
Shark RV1001AE IQ Robot Self-Empty XL, Robot Vacuum with IQ Navigation, Home Mapping, Self-Cleaning Brushroll, Wi-Fi Connected, Works with Alexa, Black
- Brand: Shark
- Model Name: Shark RV1001AE
- Special Feature: Cordless
- Color: Black
- Product Dimensions: 38.9″L x 26.3″W x 49.6″H
- Included Components: (2) extra side brushes, (1) Self-Empty Base, (1) Shark IQ Robot
- Filter Type: Non Washable Filter
- Battery Life: 30 days
- Voltage: 100240 Volts
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Amazon Echo
- Form Factor: Robotic
- Item Weight: 13.23 pounds
- Manufacturer: SharkNinja
- ASIN: B07S864GPW
- Item model number: RV101AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Specific instructions for use: dual action, hard floor, carpet
- Assembly required: No
- Number of pieces: 1
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
Variation’s Features
- Extended Dirt Collection Capacity: The Shark AI Ultra features a revolutionary bagless, self-emptying base that can contain up to 45 days’ worth of dust and debris. This innovative design eliminates the need for buying disposal bags, offering a hassle-free maintenance experience.
- Powerful Suction Performance: Engineered for efficiency, the Shark AI Ultra boasts robust suction capabilities. It is adept at handling a variety of debris types, including large particles, fine dust, and pet hair, ensuring thorough cleaning on both carpets and hard floors.
- Advanced Self-Cleaning Brushroll: The Shark AI Ultra is equipped with a self-cleaning brushroll that’s designed to dig deep into carpets and engage smoothly with hardwood floors. It excels at removing embedded debris and hair without the worry of hair wrap, maintaining optimal cleaning performance.
- Smart Control Convenience: With the SharkClean app, you can schedule cleaning sessions for your entire home or specific areas directly from your phone. The Shark AI Ultra also supports voice commands via Amazon Alexa or Google Assistant, making it easy to initiate cleanings or target specific rooms on demand.
- Intelligent Home Mapping: The Shark AI Ultra comes with total home mapping and room selection features, allowing it to map your home for efficient navigation. You can easily direct the robot to clean particular rooms according to your immediate needs.
- Systematic Cleaning Path: The Shark AI Ultra ensures thorough coverage with its row-by-row cleaning approach. It methodically cleans each area before moving to the next, providing a systematic and complete cleaning experience across your entire home.
- Convenient Recharge and Resume: When the Shark AI Ultra needs to recharge, it smartly returns to its dock. After recharging, it can resume cleaning from where it left off, ensuring no spot is missed and your home is consistently clean.
Variation’s Description
Embrace the cutting-edge convenience of the Shark IQ Self-Emptying Robot Vacuum, a marvel in home cleaning technology that blends the ease of a self-emptying base with advanced IQ Navigation for comprehensive, efficient cleaning. Equipped with powerful Shark suction and a self-cleaning brushroll, this robot vacuum ensures your floors are meticulously cleaned with minimal effort on your part. Its intelligent design maps out your entire home, ensuring every nook and cranny is covered, leaving you with a spotless living space after every vacuuming session.
What truly sets the Shark IQ Robot Vacuum apart is its ability to autonomously dispose of collected dirt and debris after each cleaning cycle. The vacuum’s bagless base serves as a temporary landfill, capable of holding up to a month’s worth of grime, which means you can forget about the hassle of frequent emptying. This seamless integration of smart technology into your home cleaning routine is not only a testament to convenience but also to the innovative engineering of the Shark AI Ultra line. Enjoy the simplicity and efficiency that come with owning one of the most sophisticated cleaning tools in the market.
With the Shark IQ Robot, you are not just purchasing a vacuum; you’re investing in a lifestyle upgrade. The robust Shark AI Ultra technology within ensures that your cleaning needs are handled with the utmost precision and care, allowing you more time to focus on what truly matters in your life. Let this intelligent home assistant take the reins of your vacuuming tasks, and step into a world where home maintenance is no longer a chore, but a seamless, almost invisible part of your day-to-day life.
Insights & Inquiries: Getting to the Heart of Your Questions
Sure, here are eight frequently asked questions about the Shark AI Ultra Voice Control Robot Vacuum with Matrix Clean Navigation, along with comprehensive answers for each.1. How does the Matrix Clean Navigation feature work?
The Matrix Clean Navigation feature uses advanced sensors and algorithms to map out your home’s floor plan and identify obstacles. This technology ensures that the vacuum moves in an efficient pattern for a thorough clean and navigates around furniture and other objects without getting stuck.
2. Can the Shark AI Ultra handle cleaning both carpets and hard floors?
Yes, the Shark AI Ultra is designed to work effectively on both carpets and hard floors. It adjusts its suction power accordingly to ensure optimal cleaning on different types of surfaces, making it suitable for homes with mixed flooring.
3. What is the capacity of the self-empty base, and how often does it need to be emptied?
The self-empty base has a capacity of 0.27 gallons and can hold up to 60 days’ worth of dirt and debris. The frequency of emptying the base will depend on usage and the amount of dirt your vacuum picks up, but for most users, it won’t need to be emptied for up to two months.
4. How does the Shark AI Ultra deal with pet hair?
The Shark AI Ultra is designed specifically to handle pet hair with its powerful suction and brushroll. It effectively picks up pet hair from both carpets and hard floors, making it ideal for homes with pets.
5. Can I control the Shark AI Ultra using voice commands?
Yes, the Shark AI Ultra supports voice control through compatible devices like Google Assistant and Amazon Alexa. You can start, stop, or schedule cleanings with simple voice commands, adding convenience to your cleaning routine.
6. Is there a mobile app available for the Shark AI Ultra, and what can it do?
While the provided description does not mention a mobile app, many smart robot vacuums, including those from Shark, often have an accompanying app. These apps typically allow users to schedule cleanings, view cleaning history, set no-go zones, and monitor the vacuum’s status. Check the manufacturer’s website or product manual for details on the app’s availability and features.
7. How long is the warranty, and what does it cover?
The Shark AI Ultra comes with a 1-year limited warranty. This warranty generally covers defects in material and workmanship under normal household use. It’s essential to review the warranty details provided by Shark to understand what is covered and any exclusions or conditions that may apply.
8. How do I maintain the Shark AI Ultra and its self-empty base?
To maintain the Shark AI Ultra, you should regularly clean the filter, side brushes, and brushroll to ensure optimal performance. The self-empty base’s dust bin should be emptied every 60 days or when full, and the filter inside the base should also be maintained according to the manufacturer’s instructions. Always refer to the user manual for specific maintenance guidelines to keep your vacuum running smoothly.
Kristofer K. –
Great vacuum when you have a corgi and an 9 month old!
We have a 2 year old corgi and a 9 month old that just stared to crawl. Her clothes would have his fur all over them when she would crawl around the living room. This thing picks up all his fur plus everything else! Its suction power is also very high. Would highly recommend for dogs that shed!!!
Ken Meeks –
Amazing
Does a great job cleaning hardwood floors. We have three cats and a long haired dog. This thing keeps floors clean.
Ann T –
Woll not connect to iphone
Cleans well. App on iPhone will not connect. I have called customer service 3 times for long calls. They really can’t get it working. Will try to return it to Shark. Return time has expired with Amazon.
Cheri Brouse –
Best decision ever!
I have been on the fence a long time about purchasing a product like this. We have 3 dogs and 3 cats and lots of traffic through the house. We have carpeting that goes to linoleum and wasn’t sure if a robot vacuum could handle it. Finally purchased this one, and what a great move! The pictures are one weeks worth of having it! I cannot believe how much it collects in a day! Our house now has much less pet hair in it, and the air quality is much better! Set up was easy, and if something goes wrong during operation it gives you step by step directions to fix it. If you’re thinking of buying one, this is the one! It will not disappoint you
phillip price –
I love it
I love it because it does what it seys.Easey to set up cleans real good and my cat likes it
teresa durham –
No so happy
The media could not be loaded. I find it does not pick up all the dog hair , it leaves clumps on the carpet. The mapping is hard to do No Zones since it is limited to what space you have to choose 2 ft wide is the only option. Yea not really impressed with it , Not so Happy I have only use this the second time on the carpet today first time on matrix and second time on regular clean . Do NOt recommend
Howard E. Miller –
Disappointed again in Shark product
It is just not powerful enough plus it designs a terrible map. I have a Roborock robot vacumn that can do rings around this Shark. In the app the Roborock displays exactly the path that was swept. Shark just gives a general idea and keeps missing hair. It doesn’t clean as well around tables and chairs like my roborock. The only saving grace is that it empties itself. I have gone to long to return it but I do have the insurance on it. I also had a Shark hairdryer that stopped working after 3 months and was returned. I do have an upright Shark that I purchased long ago and that vacumn in the best. I hope this helps others.
Bryce. B –
It started off good
The vacuum starts itself between 1 and 2 a.m without any schedule being set up. It’s apparently a common issue but not something talked about on Amazon.
jcharette87 –
Will not buy a Shark again
I got this vacuum for Christmas 2022. About two weeks ago it started giving me error number six that the bumper was not moving freely. That was not the case. The bumper was fine. I took it apart. I made sure there was absolutely no debris under the wheels or in front of any of the sensors. all of the parts that are supposed to move were moving. I was still unable to get the thing going again. I even did a factory reset because I thought maybe it was some kind of computer issue. I finally called Shark and they told me it is out of warranty and that I would need to purchase a new vacuum. They did offer me a 30% discount on a new vacuum but told me that this machine is currently retailed at $600. Even the discounted price is more than what I paid for it when it went on sale before Christmas 2022 I told him, thank you but the fact that this machine died before it was even two years old, does not give me confidence in buying another shark product. I would definitely recommend this product. I will not buy another robot from Shark. It is a shame because it was working great before the error message and then to hear that there was no fix was very disappointing.
Ryan –
Used Product
Product was in a un mark box with bubble wrap.. I got a used device with scratches and scuff marks all over. Not what I paid for, did not purchase second hand or used.. Need a refund and replacement device..
Rainy –
Good price but not a good option for dog owners at all!
The media could not be loaded. This basic Shark RV1001AE IQ Robot comes at a good price compared to pricier alternatives. As a dog owner dealing with constant shedding, I’ve tried over 5 other options to find a robot that effectively picks up dog hair. Unfortunately, this one has been the least effective so far. While it attempts to pick up hair and dirt from hardwood floors (though it struggles with corners), it doesn’t do a good job on rugs. I do appreciate the self-emptying option and the mapping feature, but the suction isn’t strong enough and it can’t pick up dirt from corners as shown in the video. It also tends to move around aimlessly during a session, resulting in uneven cleaning.
Bernadette Bjork –
Do not buy.
Robot never really figures out the map. Have to remap it over and over and over again. Constantly gets stuck. RARELY completes a whole run. Boyfriend and I got into argument over which one to buy. He wanted a different brand, I wanted the Shark. Unfortunately I should’ve listened to my boyfriend. Very disappointed.
Michael K. –
Poor Rosie lost her wifi
We upgraded our Wi-Fi to a new router so I needed to get Rosie on to the new wi-fi. Unfortunately Rosie can’t find the Wi-Fi. Pressing the clean and dock buttons does nothing, it will not connect. Call customer service and walk through several different attempts to connect. Unfortunately, it appears the Wi-Fi is dead. My father-in-law had a shark vacuum that did the same thing and they replaced the unit because it was a known issue. Unfortunately mine is a different model and the best they could do was offer to sell me a new one for $220. Agent said that they used to send out the computer boards but they don’t have those available anymore. So I’ve had this robot since the end of November of 2022. And honestly I started having issues with her connecting last year but I’ve just been too busy to deal with it. I can still manually push the clean button and it’ll go back and forth but no more scheduling and I can’t tell it to clean a particular room. I did get her on sale for $300. But I think it’s ridiculous that a robot that retails for $400 will only last a year. Shark needs to do better job of supporting their customers and having parts available to make repairs. I did not buy the extended warranty as I thought my credit card offered that and just found out they discontinued the program due to lack of use. Did it clean? I have mostly hard floors and it did ok. On carpet it did pick up quite a bit. I was actually surprised. The programming and AI was pretty good although I noticed several months ago that it started getting stuck in odd places that it shouldn’t get stuck at. It was an obvious software issue, not hardware. Would I buy a shark again? Probably not. I was impressed with the way they handled my father-in-law’s issue, but I’m very unimpressed with how they’ve handled mine.
Btrflyis –
Good at hardwood not on carpet
I am sadly disappointed in the performance of this on my carpets. I have a cat that likes to shed and instead of getting the hair up it pushes it into the carpet. I have to go behind it and get it up.
Nana –
dependable
Cleans, empties itself, returns to cleaning.
Chuck –
So far so great
Really like this unit. Had a roomba unit previously that was an older model, and this one is way better and was at a good price.
Robert Peterson –
Sister loves it
Got this from my sister for Christmas and she absolutely loves it.Thanks me every time I see her.
Walter –
Very happy with it
The most not reason not 5 stars is that it sometimes gets or gets something stuck in its ‘mouth’ – but not very often! So much better than my old (other brand) iRobot. Finds its way home and does a great job. Very easy to use and program. No issues with app.
Jan Smith –
Not working after 4 months
I loved this vacuum at first but now after only 4 months it will be not hold a charge to even move from the docking station n much less clean the house.
Jess –
Quality
Easy to set up does a great job would recommend
Alberto Montpellier –
Good value for money
Got it a week ago. So far, everything has gone very smooth. Mapped the whole house pretty well, it can navigate through obstacles pretty well, too. Easy to set up. Not so noisy. It does the trick. Nice bang for the buck.
Taylor Masterson –
Impressive but not perfect
The AI mapping is really cool, it found a room that it couldn’t even go into and mapped it perfectly. I then labeled this room as room2. It is a little unintuitive when trying to clean multilevel floors. Seems like I can place it onto the second room floor and press the clean button and it will clean until the room is done, but then it tries to find its base and there’s no way for me to tell it that it can’t in that room. It has missed some spots while cleaning, but I’ve only run it a few times so it may take time for it to learn.
Deborah S. –
Love it!
Got this for my birthday and I was able to easily set it up and start cleaning while I snacked and watched a movie. While this unit does have some noise, it was not interfering with enjoying the movie. I love having my carpet and tile swept automatically! I also love the scheduling feature and have high hopes that allergies will get some relief since the pollen count is high. I give it a 5-star rating and look forward to some well-deserved extra leisure time while my floors get the attention they need! Thanks, Shark…..you’ve done it again!
T –
Died 1 week shy of 3 months
Had this unit for almost 3 months, but it suddenly came up with a side brush error (error #2, specifically), and no matter what we tried, we couldn’t get it to work again. So after talking to Shark, they offered to send a replacement out. I’m just surprised it failed already. When I took the side brushes off, they commented on how clean it looked, and were surprised it failed already. So I guess I got a defective unit? It did have issues within the first month though. It would run and randomly stop without cleaning the whole area, and head back to the dock. After troubleshooting a little bit, we got it to work again. It is really quiet (was..) during the cleaning cycles. A lot more quiet than our last two. But the suction wasn’t very good. We have bare floors and it struggled to pick up the cat litter on the floor that had been tracked out of the litter boxes. It was pretty good with fur and hair. And just dust in general. But anything that had weight to it, it wouldn’t really pick up. But here I am with a dead one, waiting on them to send out another one, so we’ll see how that goes…
ira –
Always had errors
I don’t think it’s ever finished a cleaning cycle without an error. It fills up and stops waiting for me to empty it. It gets hair in the brush, error and stops. Won’t return to base and charge. I’ll fix it and move it back not often is not perfectly on the base and it doesn’t charge. I bought it because I was tired of my Roomba needing bags but at least it worked.
Juan Marin Guzman –
I like it a lot
Lupita do her job
H. Russel Douglas –
Great for simple cleaning. Terrible with pet hair.
We purchased the vacuum in the winter to deal with the sand that is prevalent in central Florida. The unit worked well until our dogs started to shed. Now it seems a virtually useless. I have alerts that turned on and within 15 – 30 minutes of the unit starting to clean I get an alert. The roller is clogged. I get that we have big dogs, they do shed, but 15 minutes and clogged beyond the ability to continue. Not acceptable. I would have given a 1, but it did clean if there were no challenges. It seems a high price to pay for an occasionally useful device. Russ
Marty N –
Great concept but very poor execution
Save your money for something else. I’ve had this robot vacuum for a few months and while it has been working just ok, about 6 weeks ago it completely lost its mind. I bought this to replace an older, less expensive and less sophisticated robot vacuum. It initially mapped my house ok after several attempts, and had been running its program around the house, but it didn’t pick up as much as my previous vac. The old vac would just bump around the house in no pattern but definitely picked up a lot of dust and debris. The shark never seemed to pick up quite as much, even though it runs a grid back and forth through all your rooms. It just didn’t seem to have as much suction. I had it set to clean the house Monday and Friday morning while I was at work. Then one day it’s like the shark went on strike. Wouldn’t leave the room it’s docked in or would only do that room and one other. Average run time would be 9 minutes. Then maybe it would fight it’s way around the perimeter a room bumping into the wall for 20 minutes and skipping most of the room. Use the app to send it to clean one room and it would do part of that room then wander off to other parts of the house and start bumping into walls and furniture. My house is small, around 1100 sq ft, wide open with no obstructions at all. Deleted the map, and it struggled to make a new map. Several phone calls with customer support and them having me do all the standard “clean the sensors” “make sure you remove obstacles” “check your Wi-Fi connection” “check this or that setting in your app” multiple times, multiple calls. Finally after a month they decided they were going to replace it. Tracking shows it has been returned to them for a week and still no response or shipping confirmation. (which they said would happen as soon as it was returned) Emails to them questioning when my replacement was going to ship are responded the next day with “we will update you when we’ve got any more information” At this point I’ve been without a working vacuum for 6 weeks so I had to go buy another to clean my house. Customer support is slow to respond to emails and every time I call in I have to explain everything again from scratch. I honestly wish they would just return my money instead of sending me another one. I had hoped the shark would clean as good as or better than my old one and I would be able to run it on a schedule while I was at work or send it to do one or two rooms if needed. That’s what it is supposed to do but for me it’s fallen well short of my expectations and it’s claims
SOUTHLAKE MAMA –
DOES NOT SEEM TO BE AS GOOD AS MY LAST 3 I-ROBOTS?
It is okay, and much less expensive than the I-Robots, but not as much suction. May be sending it back?
Shawn –
Hard to clear hair from roller
I wasn’t impressed with the mapping software. You set it to explore and it does a vague map. When it cleans a few times, it learns your floor plan better. But the vacuum still tries to go down my stairwell. Magnetic strips don’t stop it. I tried to use the “no go” lines, but they are large boxes, not lines. The vacuum does pick up long hair. But it’s not sucking the hair until the dust bin! Instead the hairs get wound around the brush roll ends. My other robot vacuums do the same. BUT the Shark vacuum roller has a small “lip” in orange in the picture. This keeps the hair on the roller and makes it practically impossible to remove the hair from the roller. : ( At least my Roomba i7 is incredibly easy to remove the hair! But my favorite vacuum is my Neato D7. It picks up the most hair and dust. It’s mapping software is great. The no-go lines are very precise. But sadly, 3 out of 3 vacuum have ended up spinning in circles due to a faulty wheel mechanism. : (
Donna Krick –
Quiet
This machine does wonders!!! I have three dogs and three cats, and it keeps up with all the hair on my floors.. it’s also so freaking quiet!! I have the iRobot before, and it was so loud, this robot is a godsend! Only bad thing I have to say, the no go lines don’t work unless you layer them up. I have the water dish on the floor and tried to create a no go line so it’d stop pushing it around and spilling… I had to layer 3 in order for it to recognize it is a legit no go area.
Denise MCz –
Love
Great
Bart Swisher –
It sucks
It sucks, and it is very good at it. My wife loves this vacuum, it was very easy to do the mapping, have had no issues with the wifi connectivity and does a great job, love the matrix clean feature. We use it almost daily and with a single charge session mid day it does our entire 2400sq ft house. We have a mix of carpet, tile, and hardwood and it has no problems with any of the flooring types. Has never gotten stuck or confused yet.
Treza R. –
Very helpful
This vacuum cleaner is amazing, I recommend it for everyone, easy to use and super helpful.
Pat Leonard –
Treat this purchase as a disposable item
8 months after purchasing this item, the unit’s WI-FI failed. I spent 4 hours with Shark diagnosing and testing the unit before they concluded it needed to be replaced. They promised to ship one immediately. Long story short on that score, it took another 3 hours of calls and a month to get a new unit, WHICH WAS NOT the same unit and only had one brush, not two. Shark claims “That will work better for you”. The truth is highly flexible these days. They claimed what they sent was an upgrade, and that original unit was an Amazon exclusive, so they did not have any to send out (not telling me that beforehand). Called Amazon, and asked what would happen If I needed service/replacement today, there answer was “Well, sir, you could buy another, and we could offer you a discount, not a replacement (neither new nor refurbished – which Amazon also sells) So just beware, you are buying a 1 year disposable product.
Amazon Customer –
It really works
I have 2 retrievers and a cat in my house which have been impossible to keep up with the cleaning especially when new floof tumbleweeds seem to spawn every day. This robot does an excellent job of cleanup and far exceeds my expectations. My floor and my house is finally clean again, it’s worth the money for that feeling and all of the time it saves.
M. Fredendall –
Not For Me
I returned it as it did not do a great job.
Erika Eltringham –
Wouldn’t recommend
I got this vacuum because of all the positive reviews. No idea what I did wrong or maybe I got a defective one. But following the step by step directions it kept giving me an error 26 clogged filter code. It wasn’t even used yet. No idea how that’s possible. Well code finally went away and I tried connecting to my phone. Didn’t connect. Tried my husband’s and that didn’t connect. I just ran it on clean without using our phone and I saw the vacuum pushing around a piece of dog kibble throughout my whole house. Didn’t pick it up… I’m not sure why you’d have a vacuum that can’t pick up anything but tiny crumbs and hair? Returned the item..
Shannon –
Good on hardwood floors
Have to say it does a really good job on hardwood floors, but when it comes to rugs and carpet, especially if you have animals does not do a very good job even if you run the matrix but overall is definitely better than the iRobot I had I would recommend for hardwood floors vinyl floors, and tile floors, carpets, and rugs not very impressed
Amazon Customer –
Mixed review
The vacuum does a good job and is quite compared to my last vac. i don’t want to vacuum the whole house every day but a couple rooms i do. My old vacuum i could set rooms on different days now if you want it to run automatically its the whole house or nothing. Pretty disappointing.