Product Features and Description
The Tineco Floor ONE S3, a cordless powerhouse in household cleaning, is designed to effortlessly tackle the challenges of maintaining pristine hardwood floors. With its smart control system, the Tineco S3 seamlessly switches from wet to dry vacuuming, making it an ideal companion for everyday tidying up.
Perfect for post-dinner kitchen cleanups or tackling high-traffic entryways, the versatile Tineco Floor ONE is also great for sprucing up pet-friendly areas and quick spill management throughout the home.
Readers can look forward to a comprehensive dive into the Tineco S3’s innovative features, a collection of user opinions and reviews, insightful product comparisons, and standout market offers that make this cleaner a must-have for modern homes.
- Advanced Sensor Technology: The Tineco Floor One S3 features innovative iLoop smart sensor technology, capable of identifying both wet and dry messes on sealed hard floors. It smartly adjusts its suction power and water flow to provide an effective, streak-free cleaning. The floors are left to dry quickly post-cleaning.
- Efficient and Time-saving: This vacuum and mop is self-propelled and capable of cleaning your sealed hard floors in a single smart step. The Tineco Floor One S3 ensures optimal cleaning in less time.
- Cordless and User-friendly: The Tineco Floor One S3 is a cordless, lightweight, and easy-to-use vacuum. It offers up to 35 minutes of runtime, thanks to its intelligently optimized suction and battery power.
- 5-in-1 Self-cleaning System: The vacuum comes with a 5-in-1 self-cleaning system. This feature helps in keeping your hands clean, maintaining your system fresh, and ensuring your home remains odor-free.
- Smart Features: The Tineco Floor One S3 is equipped with an all-in-one LED display, built-in app connectivity, and a helpful voice assistant. These features monitor cleaning performance to provide the ultimate hard floor cleaning experience. It’s important to note that to ensure the machine’s long-term use, only Tineco solution should be used. Using non-Tineco solution could lead to corrosion and damage to the machine.
Since its establishment in 1998, Tineco has consistently devoted its efforts towards designing high-end home electronics that are not only beneficial but also user-friendly and technologically advanced. With a wealth of experience that spans over two decades in the domestic cleaning sector, Tineco continually seeks to revolutionize its offerings, always keeping in stride with the rapidly evolving digital era. The ultimate goal? To facilitate a hassle-free smart lifestyle for all its customers.
One of Tineco’s remarkable innovations is the Tineco Floor One S3, a state-of-the-art vacuum mop. This device exemplifies the brand’s commitment to extreme vacuum mop technology, offering a perfect blend of functionality, convenience, and intelligent design. The Tineco Floor One S3 is crafted to deliver a superior cleaning performance, making household chores a breeze.
Not only does the Tineco Floor One S3 excel in vacuuming, but it also boasts a proficient mopping function. This two-in-one feature ensures that you get the best cleaning results every time, saving both time and effort. It is evident that Tineco is a brand that embodies innovation and commitment to delivering premium home cleaning solutions. Experience the transformative power of a smart, clean home with Tineco.
I bought this to use on my bamboo wood floors and my tile floors. I cannot believe how simple it is to use! No more pushing and pulling with my arm, making it sore and everything can be done in one easy step. The cleaner only takes a cat full and really cleans! You won’t believe after you use it the first time how dirt your floors were no matter how much you always mopped. I love it.
It cleans well, but the container that holds the clean water and cleaning solution doesn’t completely empty and is impossible to air dry. It got mold in it after only a few uses and can’t be removed as it’s inside the plastic where the nozzle is.
Available Product Variations
Tineco Floor ONE S3 Breeze: Lightweight Cordless Cleaner for Hardwood & Multi-Surface Cleaning
- Brand: Tineco
- Special Feature: Cordless, Wet/Dry, Self-Propelled, Self-Cleaning, Lightweight, iLoop
- Filter Type: Dry Filter
- Included Components: Extra Dry filter
- Is Cordless?: Yes
- Capacity: 0.6 Liters
- Wattage: 190 watts
- Runtime: 35 minutes
- Recommended Uses For Product: Hard Floor
- Form Factor: Stick
- Color: Black
- Model Name: FLOOR ONE S3 Breeze
- Product Dimensions: 10.83″L x 11.26″W x 43.31″H
- Battery Description: Lithium-Ion or Lithium
- Noise Level: 80 dB
- Amperage: 7.2 Amps
- Battery Life: 35 minutes
- Manufacturer: Tineco
- Number of Items: 1
- Controller Type: Push Button
- Control Method: App
- Style: Floor ONE S3 Breeze
- Indoor/Outdoor Usage: Indoor
- UPC: 194846100809
- Item Weight: 9.26 pounds
- ASIN: B0B4V878RY
- Country of Origin: China
- Item model number: Floor ONE S3 Breeze
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,707 in Home & Kitchen (See Top 100 in Home & Kitchen) #8 in Stick Vacuums & Electric Brooms
- Batteries required: No
- Battery type: Lithium-Ion or Lithium
- Features: Surface Recommendation Hard Floor, Hardwoods, Laminate, Multi Surface, Power Source Battery Powered, Voltage 120 Volts, Item Weight 9.3 Pounds
Variation’s Features
- Vacuum and mop simultaneously with Tineco Floor One S3 Breeze. Featuring the patented Tineco iLoop smart sensor, the Tineco Floor One S3 seamlessly adjusts the suction power and water flow to deliver the best cleaning results on hard floors.
- Experience the power of cordless cleaning. With the S3, you’ll enjoy an impressive water recovery rate of over 90%, leaving your floors dry and streak-free in minutes. Its dual-tank design ensures you’re always cleaning with fresh water.
- Enjoy effortless cleaning with a lightweight, self-propelled device. The Tineco Floor One S3 Breeze allows you to easily move up and down stairs and reach every corner. It provides uninterrupted cleaning for up to 35 minutes.
- Maintain a clean appliance with mess-free self-cleaning. Simply place your Tineco Floor One S3 Breeze on the storage tray and initiate the self-cleaning cycle. This keeps the brush and tubes clean, odor-free, and ready for your next use.
- Benefit from guided cleaning. The Vacuum provides real-time status updates on its LED screen and through voice prompts. Integration with the accompanying app provides detailed support.
Variation’s Description
Tineco iFLOOR 3 Breeze Complete Cordless Wet Dry Vacuum and Mop for Effortless Hard Floor Cleaning
- Brand: Tineco
- Special Feature: Cordless, Wet/Dry, Self-Propulsion, Self-Cleaning, Lightweight
- Filter Type: Disk
- Included Components: Bush rollers x 2; Cleaning solution x 2; Adapter; Storage tray
- Is Cordless?: Yes
- Capacity: 0.6 Liters
- Wattage: 3 watts
- Runtime: 30 minutes
- Recommended Uses For Product: Hard Floor
- Form Factor: Upright
- Color: White/Grey
- Model Name: iFloor 3 Breeze Complete
- Product Dimensions: 11.26″L x 10.87″W x 43.31″H
- Battery Description: Lithium-Ion
- Noise Level: 80 dB
- Amperage: 7.2 Amps
- Battery Life: 30 minutes
- Manufacturer: Tineco
- Number of Items: 5
- Control Method: Voice
- Style: iFLOOR 3 Breeze Complete
- Portable: Yes
- Is Electric: Yes
- Number of Power Levels: 2
- UPC: 194846100625
- Item Weight: 9.26 pounds
- ASIN: B09QQ9T4XY
- Country of Origin: China
- Item model number: iFLOOR 3 Breeze Complete
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,707 in Home & Kitchen (See Top 100 in Home & Kitchen) #8 in Stick Vacuums & Electric Brooms
- Assembly required: Yes
- Warranty Description: 24-month limited warranty with 24/7 customer service support, emails, messages and free calls.
- Batteries required: Yes
- Battery type: Lithium-Ion
- Features: Surface Recommendation Hard Floor, Hardwoods, Laminate, Multi Surface, Power Source Battery Powered, Voltage 120 Volts, Item Weight 9.26 Pounds
Variation’s Features
- Efficient dual-functionality: The Tineco iFLOOR 3 Breeze Complete offers a convenient way to vacuum and mop hard floors simultaneously. Its compact design makes it easy to store in small spaces, without sacrificing cleaning performance, making it a top choice for those seeking efficiency in household appliances.
- Superior drying performance: This 2-in-1 floor washer boasts a powerful water recovery rate of over 90%, ensuring your floors are not only spotless but also dry and streak-free in minutes. With this level of effectiveness, your floors will maintain their best appearance while drying faster than traditional methods.
- Hygienic self-cleaning feature: Simply place the iFloor 3 Breeze Complete in its storage dock to activate the hands-free self-cleaning cycle. This innovative feature keeps the brush and tubes clean and odor-free, ensuring your cleaning appliance is always ready for use and maintains its peak performance.
- Lightweight and maneuverable design: Thanks to its self-propelled design, the iFloor 3 Breeze Complete allows for effortless movement. Its lightweight build makes it easy to navigate up and down stairs and reach into every corner, providing a thorough clean with minimal effort on your part.
- Comprehensive accessory package: The COMPLETE edition comes with an enhanced accessory pack, including two roller brushes and two bottles of Tineco Deodorizing and Cleaning Solution. This ensures you are always prepared to tackle the next sticky mess, reinforcing the iFloor 3 Breeze Complete as a versatile household appliance.
Variation’s Description
Ask & Know: Your Questions Answered
1. How efficient is the Tineco Floor ONE S3 Cordless Hardwood Floors Cleaner on different surfaces?The Tineco Floor ONE S3 is a versatile cleaner that can be used on a variety of surfaces. It is recommended for bare floors, ceramic tiles, hardwoods, laminate, linoleum, and multi-surface. The powerful suction of this extreme vacuum can efficiently remove dust and dirt from all these surfaces, leaving them spotlessly clean.
2. Does the Tineco Floor ONE S3 Cleaner have a cord?No, the Tineco Floor ONE S3 Cleaner is cordless. This means you can move around freely without being limited by the length of a cord. It runs on a powerful 21.6 Volts battery that can last for up to 35 minutes on a full charge.
3. Can the Tineco Floor ONE S3 Cleaner be used as both a vacuum and a mop?Yes, the Tineco Floor ONE S3 Cleaner can function as both a vacuum and a mop. This makes it ideal for wet and dry cleaning. The wet cleaning feature allows you to mop your floors while the dry cleaning feature works like a regular vacuum, picking up dust and debris.
4. What is the weight of the Tineco Floor ONE S3 Cleaner?The Tineco Floor ONE S3 Cleaner is lightweight, weighing just 17.64 pounds. This makes it easy to carry and maneuver around your home.
5. How loud is the Tineco Floor ONE S3 Cleaner?The noise level of the Tineco Floor ONE S3 Cleaner is 78 dB. This is relatively quiet for a vacuum cleaner, allowing you to clean your home without causing much noise disruption.
6. Does the Tineco Floor ONE S3 Cleaner come with a warranty?Yes, the Tineco Floor ONE S3 Cleaner comes with a 24-month limited warranty. The manufacturer also offers 24/7 customer service support, including emails, messages, and free calls.
7. What is the capacity of the Tineco Floor ONE S3 Cleaner?The Tineco Floor ONE S3 Cleaner has a capacity of 0.6 gallons. This means it can hold a substantial amount of dirt before it needs to be emptied.
8. Is there any special instruction for using the Tineco Floor ONE S3 Cleaner?It’s recommended to use the Tineco Floor ONE S3 Cleaner on hard floors. It’s also important to charge the vacuum fully before use, and regular maintenance, like cleaning the filter and emptying the dirt compartment, is advised to ensure the vacuum performs at its best.
niki –
WARNING – IT CAUGHT ON FIRE!!!!
I was using mine today and all of a sudden it stopped working, and started to smoke! I ran outside with it and it caught on FIRE!!! We had to use a fire extinguisher to get it out. It also made our house smell like burning chemicals!! Buyer BEWARE!
Jamie Barthe –
Do Not Buy
I’ve used this vaccuum a total of 4 times. Recently, I went to use it and the second I took it off the charger, it died and flashed red. I’ve let it charge for days and even switched outlets. It does not work.
Ryan Pashia –
Motor issue. Very little customer support.
BEWARE!!!! I truly LOVEDDDDDD this mop. I’m a mom with 4 kids and 2 dogs. I saved for this mop bc it is pricey AND please notice as it states it has 2year warranty. And after 3.5 years of use- THE MOTOR SEIZED up. The company has stated it was an issue they know about and have since fixed in newer models. HOWEVER they state bc the 2 year warranty is up there isn’t anything they can do. They have offered a small percentage (15%) refund of what I paid and after multiple attempts to get assistance WITH CUSTOMER SERVICE i was finally offered shipping label bc it has to be SHIPPED back, and they wanted me to pay for shipping. I was told there is no data for how long they project the mop should actually last. And there is no extended warranty offered. I didn’t pay almost $400 for a mop to work for 3.5 years. And to be told to just buy a new one. When I Asked what could be done to prevent the known issue that they won’t be correcting they said not to use it in a humid environment (I live in Midwest) and to make sure to charge it 1x a week. I used it 1-2x a week so that was not an issue but be warned.
Masud Hossain –
3 years in and broken.
Malfunctioning now and won’t vacuum. Waste of money. You expect a product to last at least 3 years.
K –
It worked for a few months and they couldn’t fix it
I wanted to like this so bad. I told my friends how much I liked it. Then after about 12 months, it stopped working. It would suddenly turn itself off while in use, or it would release water into my floor instead of sucking it up. If I used the self cleaning function on the base it would flood the base and the floor, creating a big mess. Frustrated, I sent a video to customer service. They had me send it back (which was a pain). Six weeks later they sent it back, but it did the exact same thing, not even fixed. They had me send it back again. Weeks later they said they couldn’t fix it, they’d send me a refurbished one. More weeks later they said there was a supply chain issue and it would take a while. More weeks later they said they’d just give me money back. I argued that it was still under warranty, I took good care of it, followed instructions, and had it for less than two years I expected to get more back than I did. Nope. This was very disappointing because I had thought I purchased a good quality item with a warranty but it turned out to be a money pit.
Chase –
Game changer
The media could not be loaded. I used to use the O-Cedar mop which was awesome, but this is so much easier. I use it on the LVP in my home, and can clean it all in less than 10 minutes. Super easy to use, doesn’t leave floors soaking wet, and does great with pet hair and dirt.
Donna –
will not charge.
This vacuum is not good. I have had it for less than two years and have rarely used it. It will not charge. Do not buy. There are so many groups on the internet that are addressing this problem. The vacuum is very expense and will not last.
Jeff McKinney –
Doesn’t charge
We’ve now owned this thing for two years. And we’ve been struggling with the charge for over a year and finally it just stopped charging all together. We maybe use this one a month.. so not over used at all. So disappointed for how expensive it is
tthomas –
Battery doesn’t last
It worked great for almost a year. Then, the battery started charging less and less, until it didn’t work at all.
Silvia2@gma –
It is ok for dust. It is good for hair in the floor to
The media could not be loaded. I like it but water tank it’s a small you have to fill it out at least three times for an apartment. But I don’t mind to do that it good
Amazon Customer –
More cons than pros
I’ve owned this wet dry mop for 2.5 years. Pros: less strenuous on body to clean floors, nice scent to the recommended floor cleaner to use with this product. Cons: not super effective in cleaning floors, many pieces to clean and dry after each use, after 2.5 years customer service says today it likely needs a new battery but I can’t buy one/ replace it so I have to purchase a whole new device. I would not recommend this brand/product.
Julia –
Doesn’t last or get corners
Lasted about 2 years before it started falling apart. Floor doesn’t get super clean and it doesn’t get corners.
roza –
Not recommending
It’s ok decent with floor cleaning,only great for mess clean up. Have to empty right away or it will stink really really bad! And the roller doesn’t last as long will stink up even tho it’s cleaned after every use. Kinda expensive to buy new filter and roller every 1-2 month
Mel –
Battery stopped charging after 2 years
Do not buy this unless you want to buy a new one every 2 years! For 369$ i shouldn’t have to buy a new machine when my battery dies after 2 years! They offered me 10% off thou 🙄🙄🤯. Buy shark customer service is top notch!
Tawana Soellinger –
USED
Due to moving and starting a new job I hadn’t opened this until now. And what I found was a used machine not even repackaged properly. It is visibly used with urine stains and old hair on it. I’m PISSED!!! Why did I pay all this money for some one else’s used trash?!
April Willems-Olsen –
Do not buy!!!
Loved the Tineco while it lasted! Just over my 2 year warranty and the monitor stopped working. Same thing happened with my friend. They said I could pay to have it fixed, but it would cost me half the price I paid for a new one!
Pmc –
Easy to use
I have had this vacuum for about a month now. It is easy to use and clean. I only use it in my kitchen and dining area so I don’t have any issues with battery life or the size of the tank. I clean it always right away and let all the parts air dry overnight before putting it back together. It is fairly easy to clean. The first few weeks I had no issues with it. However, every time I use it not it gives off this horrible burning smell. I don’t know who to fix that. It’s very annoying because it was so easy to use I was cleaning my floors way often, but now after a month I feel like it’s not useable.
Veronika –
Mehh
I loved my Tineco for the last three years. It worked amazingly and I recommended everyone to get one. Recently it stopped charging. If it does charge it dies within minutes.
MAHA –
Bad bad quality mop
Never ever buy this machine the life of this machine is less than two years I paid more than $500 and I had issues I bought 3 of them one for me one for my mom and one for daughter two of them is already broken so you waste money for a machine that will not last you 2 years I called customer service they want to charge me $106 to repair above the $500 THEY REFUSED TO TAKE CARE OF IT BECAUSE IS OUT OF THE TWO YEARS WARRANTY Even my mom mop was not working in less thank one year they changed it with refurbished and again it’s only six months and stopped working I am so so mad there’s an issue with this mop all the people I know bought this they have issues and it’s not working DO NOT BUY THIS ITS WASTE OF YOUR MONEY
William –
Stopped working. Poor customer service and instructions from Asia that make no sense
Sacrificed and bought my wife a expensive present. We are getting older and keeping house is more difficult trying to clean the floors. Was happy with the machine while it worked and it was a god-send saving our knees and back. Cant afford knee replacements. Machine would not work by the end of the warranty but wife would not tell me. Daughter tryed to fix it but there were terrible instructions. I sacraficed a lot to by this expensive machine. Im disabled and didnt have the money. I cashed in a bond i got for retirement. CS was no help because we did not call the right person when it broke under warranty. But i just found out, My wife couldnt get up from cleaning the floor all afternoon. She didnt want me to know. I cant recommend you buying this machine
Christy Geis –
Didn’t work very long
I have had this mop for just under 3 years and it gave me an error code to contact customer service, which I did. They said it’s a motor issue but they don’t make this model anymore so they cannot do anything and it’s past the 2 year warranty. I used the mop about once a month to clean 1 floor of my house. I don’t feel like it should have died after so few uses. So – buyer beware. They simply told me to “look for a deal on Black Friday”. I will, but for a Shark. Unfortunately, shark did not offer a vacuum mop when I bought this one. Or I would have bought it. I’ve never had issues with any shark product I’ve purchased.
Ann Marie –
Love it
I previously had the bissel crosswalk and I like this much better. It’s easier to clean, I like the fact there is no cord and the ease and maneuvering.
Juliana –
Super recomendado…!!
Pocas veces doy mi opinión pero esta vez debo hacerlo, este producto es el mejor que hasta el momento he utilizado, tengo diferentes en mi casa pero ninguno se asemeja a este, tengo dos perros y gatos y constantemente estoy limpiando y es increíble la cantidad de pelos y suciedad que sale.
Korwin J. –
Worst warranty!
This is the second unit I have had and it’s because they typically only last about 9 moths!!! The first unit I had was better and so was the customer service. This second unit I bought didn’t last and they want to credit me half of what I paid for the machine because it’s not repairable or they are too lazy to replace the motor. They do not honor their warranty on their products any longer! I will be switching brands. It’s a shame they charge as much as they do for this product and don’t back it up. When it worked it was good but constantly having to send units back and buy boxes for shipping is bad. Make sure you save your box because you will be send it back!
KrystaW –
Broken beyond repair
My warranty went out a couple of weeks ago. I just spoke to customer service who said that the machine was not able to be repaired. It has just stopped working. They are offering to send me $31.
Patricia Ann Oneil –
Fix product
Had problems with charger numerous times. Now won’t charge
D. Robinson –
Quit Charging
Purchase February, quit staying charged by September. (used twice monthly) Waste of money!
Marietta –
Liking it so far.
I have to stop and change the water more than I would like and emptying the water is gross. But I’m really liking it
Mandi –
Not worth it
I bought this vacuum once and hated it and then talked with some others who own them and love them so I gave it another chance with their advice thinking it would be better and I still hate it. I clean it after every use and it still stinks and smells moldy when I use it, I have even taken it apart and soaked parts in hot soapy water. And I swear I spend more time cleaning and charging the vacuum than actually being able to use it. And when I am using it I have to follow behind it with a towel because its leaves the floor so wet and if I do not dry it right away it’s not long before it needs to be done again. It is not worth the money at all.
Nancy L. Mulder –
Tineco iFLOOR 3 Wet Dry Vacuum – Effortless Cleaning
I found the Tineco iFLOOR 3 Wet Dry Vacuum system to be a great time saver while resulting in very clean floors. The vacuum is easy to set up and utilize. I thought my floors were pretty clean at the start, but the dirty water proved that to be false. It’s easy to empty the water and clean the receptacles. The vacuum is light and stores easily. I would highly recommend it to everyone. It is only for hard floors, not carpet.
chandlerbing –
Lasted 18 months
Before you buy any Tineco product, look at the Tineco warranty issues on Reddit. Their warranty says they’re guaranteed to last 2 years (the minimum in my opinion) and there’s hundreds of users who don’t make it near that point. They stop working. When you contact Tineco for a replacement (under warranty) they won’t replace the machine unless its been under 30 days. They will offer a repair which most said was unsuccessful. DO NOT BUY FROM TINECO.
Tabatha B. –
Best Wet Dry ever
This little machine is worth the money. I did some research and mine with a full charge actually lasts about two hours which is much longer than most. I do wash all components when I have to empty the dirty water but all in all its amazing! My floors actually “feel” clean.
Cristal –
A must
Works great love it
Maha Abdel-al –
Cleans quickly
The first time I used it I thought it was okay but as I kept using it what a difference it made in cleaning. My floors are clean and it is easy to use. You do have to clean it well after each use. If you do not the brush could stop spinning. Other than that this is a good buy.
Laureen –
Easy to use!!!!
I absolutely love this product. It’s lightweight. It’s self cleaning and my floors look so clean all the time.
Melanie Adams –
JUNK!! Self cleaner and battery don’t work
Self cleaner never worked and a few months later, battery doesn’t work. Tineco won’t honor their warranty.
msnider WI –
Won’t charge!
I loved the machine but it stopped charging after 2 years, called support but because I was 2 weeks past my warranty they wouldn’t fix it. Offered 30% off a new one but will not buy this brand again. Expensive machine that only last 2 years!
CurlyBelle –
Leaking often
I was excited to get this product after seeing it on Facebook. However, it leaked and doesn’t live up to the hype. You have to change the water often due to the size of the water and cleaning compartment. Save your money
Kalin Mullis –
Great mopper. Customer service is useless and motor breaks a lot.
I bought this in March 2022. It has worked great until shortly after our 2 year warranty expired. After looking all over the internet, it apparently is a common problem that the motor stops working. After calling customer service they said I can pay $106 to send it to them and have them attempt to fix it. I let them know that we paid $329 and now we have to pay another $106 to have a common problem fixed. Also, the new motors seem to keep breaking as well. I am beyond disappointed. Please save yourself the hassle we are going through and get the Bissel. That will be the next one I get.
Jennifer Lowe –
Avoid this vacuum
I have purchased 2 of these vacuums- I love them when they work- but there is a design flaw in them to where they will not operate if the cleaning channel gets dirty- this is where the dirt and debris go into the unit- I had good customer support with my first one that I sent back for repair after a few month and customer service ended up returning my money for it – then I tried again and our based a new one which quit working 35 days after I bought it and I had a 30 day return window on it –
Betty O –
Dispenses too much water
The tineco vacuum mop leaves too much water on the floor. After I clean the floor, I have to use a dry mop or towel to dry up the water. I thought the first time that I may have hit the extra water button by accident but the next time, I was very careful to not touch it and it still put out too much water.
Corie Cox –
Great product. Terrible warranty
The vacuum is great, until it isn’t. Mine just stopped picking up anything one day. The motor still comes on, it still charges, but when it cycles it spits water out and doesn’t suck anything up. No problem… I contacted them and they told me I could send it in for warranty. It was less than a year old and it has a two-year warranty, so it should be covered, right? I spent $60 on UPS to send it in myself (the freight isn’t covered under warranty repair) They promised me three days they would have an answer. After three weeks I’m still emailing them. Their best resolved from me is that they will send me a refurbished vacuum of the same model… When I told them no, they offered me a refurbished vacuum of higher ended model to compensate. After going back and forth with them which has been a month now (which my new vacuum was supposed to be auto shipped Under warranty in 3 days) i have nothing. I’m very disappointed bc the vacuum was well taken care of, cleaned as instructed, we only had it for 10 months. We still have 1 year and 2 months left on warranty and Tineco’s only answer is to send me a refurbished model. They’re cheap skating the process and i would not buy from them again.
Maddie Winter –
Terrible repair service – floods floors after 2 years
I bought this machine for $400 2 years ago – today it started flooding my floors and throwing up error codes. I contact customer service and they tell me my only options are to spend an additional $160 to buy a refurbished device, or spend $240 for the newer model. If this was a Bissell device, I know for a fact that they would have offered to fix my device for free or offer a free replacement. To spend $400 on a machine that only lasts two years is absolutely insane. I will never spend money on another Tineco product and if you want to receive good customer service along with a great product warranty, then please spend your money elsewhere so you aren’t in the same situation as I am!! Ridiculous company.
Mychelle Spencer –
Amazing!
This thing cleans! We have three dogs and use it on laminate the most, but this was from our hardwood. Everytime the water is gross, which is a statement in its own. But it is so easy to use! Power steering, oooooh. Easy to clean, aaaaah. Dries in less than 5 minutes, yeeeeees! I love it. I do vacuum before and it still picks up hair and things.
Amazon Customer –
Longevity
I LOVED THIS PRODUCT AT FIRST, BUT IT WILL NO LONGER CHARGE.
Leigh H. –
No longer charges Waste of $400
I’ve owned this for 2.5 years now. And for the past year I’ve had issues getting it to charge. I set it on the base and the battery level number blinks and then goes away, never continuing to charge. I’ve tried all the hacks that so many other have mentioned online and they don’t work for me. Unfortunately this is an issue for SO MANY people who have purchased this. The last time I actually got it to 100% it only ran for 10 minutes before the battery drained again. It should run for about 25. So I couldnt finish my floor, then it was dead so I couldn’t run the self cleaning, but it wouldn’t charge. So all it would say is Charging has commenced, Please begin self cleaning, Low battery, Please charge, then lights out. Pick it up, place it back down on the base and repeat the cycle, never charging. I do not recommend at all and it was an absolute waste of $400.
HL –
Practica
Es muy recomedada para personas que trabajan, es rapido y facil usarla y du limpieza, aunque es algo pequeño el contenedor del agua, pero eso no importa cuando te facilita rapidez y re ahorras tiempo.
SoCalDogfather –
Worked great for about 10 months.
For 10 full months, this vacuum was probably the single greatest purchase I’ve made in a good while. With a rotation of dogs (who sometimes forgot to take their business outside) and a hardwood floor, this machine was an absolute workhorse and really kept the floors looking and smelling clean. Until today, when I pulled it off the charger and went to use it. Ran for two seconds, then shut down. Tried again, same result. Charged again, same result. As good as this vacuum was for that 10 months, I cannot in good conscience recommend any appliance that can’t even last a year.
Nicolas –
Great floor cleaner
Use it daily on tile floors, works great to pick up dirt and muddy areas left by dogs feet.
Chris –
Stopped charging a few months after purchase
I liked this unit as a mop only (but not a dual-use vacuum – I would vacuum first). Used it fewer than 5 times, then didn’t use it for a month or more (I don’t remember how long). Now it won’t charge. When plugged in to charge, the charging light comes on and it shows the charge percentage (2 in my case). Then the charging light goes out within 1 second. A few seconds later the 2 starts blinking. Then a few seconds after that the 2 goes away entirely. At that point, the charging has clearly stopped, because it never charges. I’ve tried all the troubleshooting advice I’ve seen on their website and through web searches, nothing has worked. One reddit thread in particular describes this exact problem, with many people saying it happened to them. Their solution (starting and stopping charging repeatedly until it gets above a threshold, after which it can charge on its own) didn’t work for me, either.