Product Features and Description
- Powerful Suction: The Shark vacuum boasts formidable suction capabilities, adept at removing dirt from every type of flooring and tackling even the most stubborn home messes. Integration with the SharkClean App and compatibility with voice control through Amazon Alexa or Google Assistant add convenience to its operation.
- Matrix Clean Technology: Employing Matrix Clean, this robotic vacuum executes a meticulous grid pattern clean, ensuring multiple passes over soiled areas for comprehensive deep cleaning across the entire home.
- Self-Emptying Design: The robotic vacuum features a self-emptying base capable of holding up to 60 days’ worth of dirt and debris, eliminating the need for regular manual emptying or the purchase of additional disposal bags typical of other automatic emptying robots.
- Self-Cleaning Brushroll: A self-cleaning brushroll is designed to extract debris from carpets and engage smoothly with hardwood floors, effectively capturing hair and dirt while also being engineered to prevent hair wrap issues.
- Precision Home Mapping: Equipped with 360° LiDAR technology, the vacuum precisely maps out your home, ensuring thorough cleaning while adeptly avoiding obstacles, regardless of lighting conditions, and adjusting to daily changes within the space.
- Pet-Friendly Features: This robot vacuum is ideal for pet owners, combining potent suction, a self-cleaning brushroll, and an efficient self-empty system to effortlessly collect pet hair and other debris.
- Hands-Free Operation: The robot offers the convenience of hands-free control, allowing users to schedule cleanings, start cleaning sessions on demand, or trigger operations via voice commands using smart home devices.
The Shark AI Ultra Self-Emptying Robot Vacuum is a state-of-the-art cleaning device that ensures a thorough and efficient home cleaning experience. With its robust suction power, this robot vacuum is engineered to tackle dirt and debris with ease. Its advanced Matrix Clean Navigation technology is designed to provide a comprehensive cleaning pattern, ensuring that every corner of your home is attended to without any spots being overlooked.
This high-tech vacuum also boasts Precision Home Mapping, which allows for accurate cleaning routes and improved object avoidance, protecting your furniture and valuables from accidental bumps. The convenience is further amplified by its self-emptying capability, featuring a bagless base that can hold up to 60 days’ worth of dirt and debris. This means minimal maintenance and more time for you to enjoy your impeccably clean living space.
- Brand: Shark
- Model Name: AI Ultra
- Special Feature: Smart Mapping, Self-Emptying, Bagless, Pet Hair Pick Up, Obstacle Avoidance, Lightweight, LiDAR Navigation See more
- Color: Gray, White, Black
- Product Dimensions: 13.08″L x 8.43″W x 13.9″H
- Included Components: (2) Side Brushes, Filter, Shark AI Robot, XL Self-Empty Base
- Filter Type: Cartridge
- Battery Life: 60 days
- Capacity: 0.27 Gallons
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Google Assistant, Amazon Alexa
- Form Factor: Robotic
- Item Weight: 15.25 pounds
- Manufacturer: SharkNinja
- ASIN: B09T4YZGQR
- Country of Origin: China
- Item model number: AV2511AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Number of pieces: 5
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
- Surface Recommendation Carpet & Hard Floors:
- : Item Weight 15.25 Pounds
- Battery Cell Composition Lithium Ion:
Shark AI Ultra: Unveiling Top-Tier Features and Performance Grades
| Feature | Description | Grade |
|---|---|---|
| Smart Mapping | The Shark AI Ultra utilizes advanced algorithms to create a detailed map of the home, enabling efficient cleaning paths and customizable cleaning areas. | Excellent |
| Self-Emptying | This feature allows the Shark AI Ultra to empty its dustbin into the XL self-empty base, reducing the frequency of manual intervention. | Good |
| Obstacle Avoidance | Equipped with sensors and intelligent navigation, the vacuum can detect and avoid obstacles, ensuring safety and thorough cleaning. | Good |
| LiDAR Navigation | LiDAR technology offers precise navigation and room mapping, which is critical for the Shark AI Ultra’s performance in navigating complex environments. | Excellent |
| Battery Life | With a battery life that supports up to 60 days of operation before needing to be recharged, it stands out from many competitors offering less. | Excellent |
| Filter Type | The cartridge filter system is designed to trap dust and allergens effectively, maintaining indoor air quality. | Good |
| Capacity | The Shark AI Ultra boasts a 0.27 Gallons capacity, which is sizable for robotic vacuums, meaning less frequent emptying of the self-empty base. | Good |
| Control Method | Voice control through compatible devices like Google Assistant and Amazon Alexa offers user convenience for operating the Shark AI Ultra. | Good |
What’s Good, Bad, and Ugly About the Robot Vacuum? An In-Depth Review
The Shark robot vacuum has garnered positive remarks from users who value its time-saving capabilities and its proficiency in cleaning both carpets and hard floors. As one user joyfully stated, “Saves us 112hrs a year! That’s roughly 20 min a day. The orange is worth the squeeze.” This sentiment is echoed by others who highlight the vacuum’s impressive mapping technology, which allows users to instruct the device to clean specific rooms via their phone. The convenience offered by the vacuum’s self-emptying feature is frequently praised, as it can handle pet hair effectively, with one user affirming, “This vacuum is awesome. We have two Spaniels and the wife has extremely curly red hair. This vacuum does its job and then some.”
In terms of reliability, there are reports of the Shark vacuum performing exceptionally for several months without any significant issues. Its scheduling functionality, when operating correctly, enables users to automate their cleaning routines, providing a seamless and hands-off experience. The machine’s performance is considered comparable to higher-priced alternatives, as one user acknowledges, “does the hard floors right and as good as the ones that cost twice as much.”
Despite its advantages, the Shark robot vacuum also faces considerable criticism. A recurring theme in the negative reviews is the vacuum’s longevity, with multiple users experiencing breakdowns within a year. One user expressed frustration, stating, “Only Lasted 8 Months,” while another added, “Broke in a Couple of Months.” Technical issues such as error messages regarding the IR disc and wheel malfunctions have been reported, leading to dissatisfaction with the device’s durability and quality assurance.
The accompanying app has been a source of discontent, with users citing a lack of basic functionality like matrix cleaning and random activation at odd hours despite scheduled times and “do not disturb” settings. Customer service responses have been found wanting, with suggestions like factory resets failing to resolve the issues permanently.
The product’s handling of pet hair has also been critiqued. One user found the model not suitable for pet hair, experiencing frequent clogging, and feeling that the money spent was wasted. Additionally, the machine’s inability to clean without supervision has led to increased user intervention, negating the purpose of an autonomous vacuum. The sentiment is summed up by a user’s comment, “Refuses to clean the room I send it to,” indicating problems with the vacuum’s smart features.
Connectivity and mapping issues plague some units, with the vacuum either cleaning the same area repeatedly or struggling to navigate around the home effectively. This has been compounded by the apparent lack of firmware updates or responsive technical support to address such glitches. As one user lamented, “It’s a brick because the app can’t connect,” highlighting the frustration felt when the device fails to meet expectations.
The stars speak of…
Opinions about this product were divided in such a proportion among the buyers.
This robot is working great for our family home so far. It has mapped the main floor perfectly. Each day it runs it gets better and better at getting every inch of the room area. We have used it for 1 week daily and each day I am surprised on how much pet hair and dust it picks up. I would recommend this product for this price range. Worth the money.
Disappointed. Got this to replace my iRobot Roomba. My Roomba picked up all the dog hair feom my carpet. This Shark just goes over the top of it and leaves the hair. This may be fire for houses with no carpet, but it sure isn’t as good as the iRobot. Looks like this will be going back.
Available Product Variations
Shark RV1001AE IQ Robot Self-Empty XL, Robot Vacuum with IQ Navigation, Home Mapping, Self-Cleaning Brushroll, Wi-Fi Connected, Works with Alexa, Black
- Brand: Shark
- Model Name: Shark RV1001AE
- Special Feature: Cordless
- Color: Black
- Product Dimensions: 38.9″L x 26.3″W x 49.6″H
- Included Components: (2) extra side brushes, (1) Self-Empty Base, (1) Shark IQ Robot
- Filter Type: Non Washable Filter
- Battery Life: 30 days
- Voltage: 100240 Volts
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Amazon Echo
- Form Factor: Robotic
- Item Weight: 13.23 pounds
- Manufacturer: SharkNinja
- ASIN: B07S864GPW
- Item model number: RV101AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Specific instructions for use: dual action, hard floor, carpet
- Assembly required: No
- Number of pieces: 1
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
Variation’s Features
- Extended Dirt Collection Capacity: The Shark AI Ultra features a revolutionary bagless, self-emptying base that can contain up to 45 days’ worth of dust and debris. This innovative design eliminates the need for buying disposal bags, offering a hassle-free maintenance experience.
- Powerful Suction Performance: Engineered for efficiency, the Shark AI Ultra boasts robust suction capabilities. It is adept at handling a variety of debris types, including large particles, fine dust, and pet hair, ensuring thorough cleaning on both carpets and hard floors.
- Advanced Self-Cleaning Brushroll: The Shark AI Ultra is equipped with a self-cleaning brushroll that’s designed to dig deep into carpets and engage smoothly with hardwood floors. It excels at removing embedded debris and hair without the worry of hair wrap, maintaining optimal cleaning performance.
- Smart Control Convenience: With the SharkClean app, you can schedule cleaning sessions for your entire home or specific areas directly from your phone. The Shark AI Ultra also supports voice commands via Amazon Alexa or Google Assistant, making it easy to initiate cleanings or target specific rooms on demand.
- Intelligent Home Mapping: The Shark AI Ultra comes with total home mapping and room selection features, allowing it to map your home for efficient navigation. You can easily direct the robot to clean particular rooms according to your immediate needs.
- Systematic Cleaning Path: The Shark AI Ultra ensures thorough coverage with its row-by-row cleaning approach. It methodically cleans each area before moving to the next, providing a systematic and complete cleaning experience across your entire home.
- Convenient Recharge and Resume: When the Shark AI Ultra needs to recharge, it smartly returns to its dock. After recharging, it can resume cleaning from where it left off, ensuring no spot is missed and your home is consistently clean.
Variation’s Description
Embrace the cutting-edge convenience of the Shark IQ Self-Emptying Robot Vacuum, a marvel in home cleaning technology that blends the ease of a self-emptying base with advanced IQ Navigation for comprehensive, efficient cleaning. Equipped with powerful Shark suction and a self-cleaning brushroll, this robot vacuum ensures your floors are meticulously cleaned with minimal effort on your part. Its intelligent design maps out your entire home, ensuring every nook and cranny is covered, leaving you with a spotless living space after every vacuuming session.
What truly sets the Shark IQ Robot Vacuum apart is its ability to autonomously dispose of collected dirt and debris after each cleaning cycle. The vacuum’s bagless base serves as a temporary landfill, capable of holding up to a month’s worth of grime, which means you can forget about the hassle of frequent emptying. This seamless integration of smart technology into your home cleaning routine is not only a testament to convenience but also to the innovative engineering of the Shark AI Ultra line. Enjoy the simplicity and efficiency that come with owning one of the most sophisticated cleaning tools in the market.
With the Shark IQ Robot, you are not just purchasing a vacuum; you’re investing in a lifestyle upgrade. The robust Shark AI Ultra technology within ensures that your cleaning needs are handled with the utmost precision and care, allowing you more time to focus on what truly matters in your life. Let this intelligent home assistant take the reins of your vacuuming tasks, and step into a world where home maintenance is no longer a chore, but a seamless, almost invisible part of your day-to-day life.
Insights & Inquiries: Getting to the Heart of Your Questions
Sure, here are eight frequently asked questions about the Shark AI Ultra Voice Control Robot Vacuum with Matrix Clean Navigation, along with comprehensive answers for each.1. How does the Matrix Clean Navigation feature work?
The Matrix Clean Navigation feature uses advanced sensors and algorithms to map out your home’s floor plan and identify obstacles. This technology ensures that the vacuum moves in an efficient pattern for a thorough clean and navigates around furniture and other objects without getting stuck.
2. Can the Shark AI Ultra handle cleaning both carpets and hard floors?
Yes, the Shark AI Ultra is designed to work effectively on both carpets and hard floors. It adjusts its suction power accordingly to ensure optimal cleaning on different types of surfaces, making it suitable for homes with mixed flooring.
3. What is the capacity of the self-empty base, and how often does it need to be emptied?
The self-empty base has a capacity of 0.27 gallons and can hold up to 60 days’ worth of dirt and debris. The frequency of emptying the base will depend on usage and the amount of dirt your vacuum picks up, but for most users, it won’t need to be emptied for up to two months.
4. How does the Shark AI Ultra deal with pet hair?
The Shark AI Ultra is designed specifically to handle pet hair with its powerful suction and brushroll. It effectively picks up pet hair from both carpets and hard floors, making it ideal for homes with pets.
5. Can I control the Shark AI Ultra using voice commands?
Yes, the Shark AI Ultra supports voice control through compatible devices like Google Assistant and Amazon Alexa. You can start, stop, or schedule cleanings with simple voice commands, adding convenience to your cleaning routine.
6. Is there a mobile app available for the Shark AI Ultra, and what can it do?
While the provided description does not mention a mobile app, many smart robot vacuums, including those from Shark, often have an accompanying app. These apps typically allow users to schedule cleanings, view cleaning history, set no-go zones, and monitor the vacuum’s status. Check the manufacturer’s website or product manual for details on the app’s availability and features.
7. How long is the warranty, and what does it cover?
The Shark AI Ultra comes with a 1-year limited warranty. This warranty generally covers defects in material and workmanship under normal household use. It’s essential to review the warranty details provided by Shark to understand what is covered and any exclusions or conditions that may apply.
8. How do I maintain the Shark AI Ultra and its self-empty base?
To maintain the Shark AI Ultra, you should regularly clean the filter, side brushes, and brushroll to ensure optimal performance. The self-empty base’s dust bin should be emptied every 60 days or when full, and the filter inside the base should also be maintained according to the manufacturer’s instructions. Always refer to the user manual for specific maintenance guidelines to keep your vacuum running smoothly.
Fatanehmahzali –
Cleans well, not neat and precise.
I not happy
Angela Kadrlik –
Doesn’t last
Purchased this less than 6 months ago and its already lost power. Won’t even vacuum half of my small living room without going back to recharge. All tile floors too. Not worth it.
AmazonUser –
Works Well
The positives: Items relatively quiet. Much less than my iRobot. It cleans well on both hard floors and carpet. It figured out my home layout quickly and it seems to have a systematic pattern to cleaning unlike my Robot. The negatives: the battery runs out too quickly and takes forever to charge. I’m only cleaning 1200 sq feet, and it can’t ro that in less than 8 hours. The vacuums auto empty feature gets easily clogged. I can’t find a cancel feature once the robot goes back home to charge. Overall I like it but it need some enhancements.
Thomas L. Miller –
works
fantastic device
Amazon Customer –
Side brush not included
So after waiting several weeks for the package to arrive the side brush, which should be included, cannot be found anywhere in the box. Then how am I supposed to use it. Need to wait again after buying the side brush which I should not have to buy right now.
Pat –
Didn’t work as advertised.
After many mappings and trouble shooting with shark, it missed many areas. It actually bypassed areas of dirt. Very disappointing.
Stephan B. Munch –
Does not even turn on
Bought this as a present. It’s been ‘charging’ for three days but the red battery light is still on and the vacuum won’t leave the dock.
Amy Perry –
Needs more attention than a two year old
Front bumper stuck (moves freely, but still won’t vacuum), can’t find dust bin, have to dismantle dock to remove clog that doesn’t exist. Can’t keep up with the hair of one small dog, leaves most of the hair on the floor. Loved the idea, but the reality is a waste of money.
Jona –
Great vacuum!
Love this thing. It’s a little loud, but a real life saver when you have cats who track litter. App is also easy to use. It don’t talk long to map out whole place, and it works really well! Gets almost all the dirt.
Taylor Morton –
Error codes and clumsy
The Shark did a good job for the first 3 days, and the carpet looks great but now it keeps getting error code 18 drive wheel is stuck. It will continue to clean if I tell it in the app until I get the error again. Every 5 minutes. It is also unable to find the base to dock. I have tried to remap the house and it still has problems. Also runs into everything kinda clumsy Battery seems pretty good. I wouldn’t buy this again.
Erin Young –
Great product.
Overall this is a good robot vaccum. We had some issues with it not going back to it’s base but realized it was our fault. The placement of the base truly matters! The suction of the vaccum is great. We have a black lab so hair is everywhere. I would highly recommend this Shark!
MaggieJ –
Bought 2. Just a few MONTHS later BOTH have issues.
I am extremely disappointed. I have always been satisfied with Shark products, have found them to do a good job and be of good quality, until this: These are our 3rd and 4th shark robots. Apparently one of these is a refurbished model – which was not on the listing from which I purchased it or I would not have done so. The first has a “side brush is stuck” issue, which has been determined to be the result of a faulty part. The second suddenly sounds as if it’s eaten a driveway of rocks (it hasn’t). So we have contacted Shark, who has now developed a process of passing us off one to another, etc. Then Amazon (who from the response to my message didn’t seem to have read the accompanying chat script) did the same. No one seems to know who is responsible.
RJ Rates –
So far, so good
I was a big skeptic but have a friend who highly recommended this Shark Robot vacuum. So far I’m very impressed! I honestly can’t believe how much dust, dirt, hair, debris that this little thing sucks up! Shocking! It is doing well transitioning from tile floor, to rugs – even some very deep shag-style rugs! I hope it lasts.
Pam –
Best investment ever
I cannot believe how much this thing picks up , and my dog is absolutely in awe of his new friend. Great value for pet owners . Very quiet and thorough!
Alexander M Fokin –
Nice
The media could not be loaded. Nice , pretty quiet vacuum robot. Worth money spent
Greyson Hughes –
Worked great for a year, constant error a week after warranty…
This was a nice robot vacuum to have and we enjoyed it because it cut down on having to vacuum so often and if guests were coming over we could run it in high traffic areas and go on about our business. A week after the 1-year warranty was up I got a constant “side brush obstructed” error when nothing was in the way. Cleared it completely out and realized the side brush mechanism wasn’t spinning freely/forced turned in either direction. The other one spun freely as it should. The spin brush mechanism that makes it spin freely has gone out and now I can’t use it because the error stops the vacuum dead in it’s tracks…. Buy the extended warranty apparently…
Bob –
Vacuum works fine, Software leaves a bit to be desired.
I have used this vacuum for about 2 weeks now. It does a good job cleaning both carpeted floors and hard floors. This is a dry vacuum only. My biggest beef is with the phone app. Once set up you can add a schedule for cleaning, but you can not change the schedule or delete the schedule. I first set it up to clean 3 days a week. After 2 weeks, I wanted to change this to two days per week. No where does the phone app let me change a schedule or delete a schedule and create a new schedule. Also, this unit cannot clean the entire house on a single charge so it goes back to the base to recharge. It then recleans areas that have already been cleaned. So it takes most of the day to complete the cleaning. The app only lets you look at the most recent completed task so I can’t see all of it’s starting and stopping. You would think that the phone app would be able to display some history of the cleaning. Like how many times it needed to recharge for each cleaning. Shark can and needs to do better.
Delainy –
Buy it!
I’ve have a couple robovacs before and I wanted a better one. I came across this one on sale and LOVE IT
LKP88 –
Moms…. BUY IT!!!!
I’ve had several robots over the years…all had had their issues but worked well enough to be helpful to keep the floors clean. This one! BUY IT! It does NOT run over things it shouldn’t (unless it’s like a kid sock or something), the house mapping in app is FANTASTIC, it actually goes back to the dock, recharges, and continues to clean the entire 2000 sq ft of downstairs space, and it empties out on it’s own and you don’t even have even have to empty it for a month! I empty one a week. I’m buying one for my upstairs too! Moms, YOU WILL LOVE IT!
karen j –
Stopped working 3 weeks after purchase.
This vacuum is garbage! Stopped working 3-4 weeks after purchase. Liked it til then.
M. Davis –
great and poor at the same time
The good: The robot works great. It’s almost replaced our need to manually vacuum. Mapping- nailed very large area on first try. Suface transition- It goes over 7 different surfaces in our main area (Hardwood, high and low pile carpets, slate, regular and thick Mexican clay tile), and all the transitions between them. LOVE IT. Why 3 stars? No-Go zones don’t function, per MANY other reviews. Can’t schedule specific room. Its all or nothing, an idiotic limitation. Either of these are almost efficient to return it.
Paula A. Duarte –
Shark robot vacuum
We have had it six months, and I would love to send it somewhere for service, but I cannot find any place to send it on the Shark web site. I should say, that for the first month or so, it was great. We have pets, so it was wonderful to not have to vacuum every day. Lately, it misses a LOT of stuff, pet fur and other messes, just doesn’t pick it up. Goes to spots it can’t get over, and repeatedly tries, even when unsuccessful. I wish I could edit the map, but can only make a 10×10 ft area a “no go zone”, so I can’t do anything about making smaller spots to avoid. We have replaced all the brushes repeatedly. This was supposed to be perfect for pets. It was at first. SHOULD LAST LONGER THAN SIX MONTHS!! I AM TERRIBLY DISAPPOINTED!
Ry & Lo –
So far so good!
Right before this we tried out a Roomba Q052. It was our first time trying a robot vacuum and we did not like it. We returned it after two days because it did not do a good job due to lack of home mapping features. I didn’t realize how important home mapping is for robot vacuums! So after doing a lot of research I decided to try this one out! We got the Shark AI Ultra Voice Control robot. The first run, it learns the floor plan of your home. At first, it did not generate a good floor plan at all, so I left the house and had it try mapping again (this time with no humans or pets walking in front of it), and it mapped my floor plan very well. I like that it allows you to click and drag different areas to designate the rooms. I’ve had it do two full cleans now and I’m impressed. I have carpet in a couple rooms and hard wood in the rest of the house. It transitions nicely between the carpet and hard wood, and also can go over area rugs easily. You can schedule it to clean on specific days at specific times which is really nice, and also select specific rooms you want it to clean. Here are some minor drawbacks I’ve found: First, that circle thing sticking up on top of the robot is just high enough that it prevents it from being able to go all the way under some furniture. Second, it is kinda loud and squeaky. Not a big deal. I’d rather have a loud vacuum that’s good than a quiet vacuum that does a bad job, but that’s just me. Third, it misses some edges. Again, not the biggest deal. I’d rather it not ram into things like the roomba did. The shark stops just before it would run into something, turns, and continues, which causes it to miss some edges. Over all though, I think it’s great and will keep my floors pretty clean. I am mostly impressed with the home mapping part. I will report back with an updated review when I’ve had it for a bit longer. We’ll see how she holds up!
Redraiderguy08 –
Simply Doesn’t Work
Don’t waste your money. I’ve had a robot vacuum for about 12 years at this point. Samsung, Multiple Neato, and now this Shark. This shark has the worst interface of them all. The robot is supposed to have a “charge and resume” feature, but 3 months now of turning features on/off, completely resetting the robot, relearning the house, deleting the app, and setting it up as a new robot. But the robot vacuums for 5-15 min, the goes back to its base and pats itself on the back with a “mission complete” report literally showing is only did 5% of the house. It’s just garbage. Just Google Shark Robot not completing runs and see dozens of Reddit posts of everyone having this issue and others. Even if it is actually VACUUMED, which it doesn’t when it does it is the worst of all robot vacuums I have owned. Customer Service from Shark 2/10: Update 1: Reached out to Shark to try and fit it and warranty the item if needed. At no point did a ask for a replacement, only did what was instructed to try and get it fixed. After I called, it took 30min walking through the most basic steps possible with a Level 1 rep. Then…. 45 min on hold waiting for a level 2 tech (not something I asked for). This rep made me completely reproduce everything that I had gone through with the level 1 tech. At no point was there any actual diagnostics done by me or by the rep remotely. It felt like they were intentionally making the repair/warranty process painful just so people give up. The level 2 conversation was another 45 min. So nearly 2 hours after first speaking to someone, they agree it is not working correctly. You would think this would trigger the warranty claim, but no. A level 3 rep would need to call me….. later in the week? Really, after 2 hours of video conference of you literally seeing the machine do all the errors, stops, and failures. Sharks need even more people to see it? They already record the calls, why cant someone just review it? Update2: Level 3 called me at 10:30am on a Thursday. Shocker, I was working and could not answer. Update 3: I call back with my ticket number and speak to a level 1 rep again. He wants me to describe the problem, I let him know I already have a ticket. I tell him the ticket number, he pulls it up and then wants to diagnose. I politely refuse and let him know I was calling the Level 3 tech back, and that is who I would like to speak with. The level 1 rep then speaks to someone, and comes back saying they are going to warrant the item and ship a portion of a new robot (yes portion, not a replacement robot). BUT…. I would have to pay a shipping/service fee. Which is a slap in the face. This unit has likely never worked correctly and has cost me multiple hours of my time this week alone, just to get to this point. There was no good reason this process should have taken +2 hours. They could have asked for a 2-minute video proof of it not working and a 2-minute form to accomplish literally everything we went over in multiple hours. I calmly explain why I would much rather have had my original robot work, I literally don’t want a new one, I want mine to work, and it is Shark choosing to do a replacement, not me. So No, I would not pay any fee. He went away and came back saying they will “wave” the fee. I’ll update once the pieces of the replacement robot come in.