Product Features and Description
- Powerful Suction: The Shark vacuum boasts formidable suction capabilities, adept at removing dirt from every type of flooring and tackling even the most stubborn home messes. Integration with the SharkClean App and compatibility with voice control through Amazon Alexa or Google Assistant add convenience to its operation.
- Matrix Clean Technology: Employing Matrix Clean, this robotic vacuum executes a meticulous grid pattern clean, ensuring multiple passes over soiled areas for comprehensive deep cleaning across the entire home.
- Self-Emptying Design: The robotic vacuum features a self-emptying base capable of holding up to 60 days’ worth of dirt and debris, eliminating the need for regular manual emptying or the purchase of additional disposal bags typical of other automatic emptying robots.
- Self-Cleaning Brushroll: A self-cleaning brushroll is designed to extract debris from carpets and engage smoothly with hardwood floors, effectively capturing hair and dirt while also being engineered to prevent hair wrap issues.
- Precision Home Mapping: Equipped with 360° LiDAR technology, the vacuum precisely maps out your home, ensuring thorough cleaning while adeptly avoiding obstacles, regardless of lighting conditions, and adjusting to daily changes within the space.
- Pet-Friendly Features: This robot vacuum is ideal for pet owners, combining potent suction, a self-cleaning brushroll, and an efficient self-empty system to effortlessly collect pet hair and other debris.
- Hands-Free Operation: The robot offers the convenience of hands-free control, allowing users to schedule cleanings, start cleaning sessions on demand, or trigger operations via voice commands using smart home devices.
The Shark AI Ultra Self-Emptying Robot Vacuum is a state-of-the-art cleaning device that ensures a thorough and efficient home cleaning experience. With its robust suction power, this robot vacuum is engineered to tackle dirt and debris with ease. Its advanced Matrix Clean Navigation technology is designed to provide a comprehensive cleaning pattern, ensuring that every corner of your home is attended to without any spots being overlooked.
This high-tech vacuum also boasts Precision Home Mapping, which allows for accurate cleaning routes and improved object avoidance, protecting your furniture and valuables from accidental bumps. The convenience is further amplified by its self-emptying capability, featuring a bagless base that can hold up to 60 days’ worth of dirt and debris. This means minimal maintenance and more time for you to enjoy your impeccably clean living space.
- Brand: Shark
- Model Name: AI Ultra
- Special Feature: Smart Mapping, Self-Emptying, Bagless, Pet Hair Pick Up, Obstacle Avoidance, Lightweight, LiDAR Navigation See more
- Color: Gray, White, Black
- Product Dimensions: 13.08″L x 8.43″W x 13.9″H
- Included Components: (2) Side Brushes, Filter, Shark AI Robot, XL Self-Empty Base
- Filter Type: Cartridge
- Battery Life: 60 days
- Capacity: 0.27 Gallons
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Google Assistant, Amazon Alexa
- Form Factor: Robotic
- Item Weight: 15.25 pounds
- Manufacturer: SharkNinja
- ASIN: B09T4YZGQR
- Country of Origin: China
- Item model number: AV2511AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Number of pieces: 5
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
- Surface Recommendation Carpet & Hard Floors:
- : Item Weight 15.25 Pounds
- Battery Cell Composition Lithium Ion:
Shark AI Ultra: Unveiling Top-Tier Features and Performance Grades
| Feature | Description | Grade |
|---|---|---|
| Smart Mapping | The Shark AI Ultra utilizes advanced algorithms to create a detailed map of the home, enabling efficient cleaning paths and customizable cleaning areas. | Excellent |
| Self-Emptying | This feature allows the Shark AI Ultra to empty its dustbin into the XL self-empty base, reducing the frequency of manual intervention. | Good |
| Obstacle Avoidance | Equipped with sensors and intelligent navigation, the vacuum can detect and avoid obstacles, ensuring safety and thorough cleaning. | Good |
| LiDAR Navigation | LiDAR technology offers precise navigation and room mapping, which is critical for the Shark AI Ultra’s performance in navigating complex environments. | Excellent |
| Battery Life | With a battery life that supports up to 60 days of operation before needing to be recharged, it stands out from many competitors offering less. | Excellent |
| Filter Type | The cartridge filter system is designed to trap dust and allergens effectively, maintaining indoor air quality. | Good |
| Capacity | The Shark AI Ultra boasts a 0.27 Gallons capacity, which is sizable for robotic vacuums, meaning less frequent emptying of the self-empty base. | Good |
| Control Method | Voice control through compatible devices like Google Assistant and Amazon Alexa offers user convenience for operating the Shark AI Ultra. | Good |
What’s Good, Bad, and Ugly About the Robot Vacuum? An In-Depth Review
The Shark robot vacuum has garnered positive remarks from users who value its time-saving capabilities and its proficiency in cleaning both carpets and hard floors. As one user joyfully stated, “Saves us 112hrs a year! That’s roughly 20 min a day. The orange is worth the squeeze.” This sentiment is echoed by others who highlight the vacuum’s impressive mapping technology, which allows users to instruct the device to clean specific rooms via their phone. The convenience offered by the vacuum’s self-emptying feature is frequently praised, as it can handle pet hair effectively, with one user affirming, “This vacuum is awesome. We have two Spaniels and the wife has extremely curly red hair. This vacuum does its job and then some.”
In terms of reliability, there are reports of the Shark vacuum performing exceptionally for several months without any significant issues. Its scheduling functionality, when operating correctly, enables users to automate their cleaning routines, providing a seamless and hands-off experience. The machine’s performance is considered comparable to higher-priced alternatives, as one user acknowledges, “does the hard floors right and as good as the ones that cost twice as much.”
Despite its advantages, the Shark robot vacuum also faces considerable criticism. A recurring theme in the negative reviews is the vacuum’s longevity, with multiple users experiencing breakdowns within a year. One user expressed frustration, stating, “Only Lasted 8 Months,” while another added, “Broke in a Couple of Months.” Technical issues such as error messages regarding the IR disc and wheel malfunctions have been reported, leading to dissatisfaction with the device’s durability and quality assurance.
The accompanying app has been a source of discontent, with users citing a lack of basic functionality like matrix cleaning and random activation at odd hours despite scheduled times and “do not disturb” settings. Customer service responses have been found wanting, with suggestions like factory resets failing to resolve the issues permanently.
The product’s handling of pet hair has also been critiqued. One user found the model not suitable for pet hair, experiencing frequent clogging, and feeling that the money spent was wasted. Additionally, the machine’s inability to clean without supervision has led to increased user intervention, negating the purpose of an autonomous vacuum. The sentiment is summed up by a user’s comment, “Refuses to clean the room I send it to,” indicating problems with the vacuum’s smart features.
Connectivity and mapping issues plague some units, with the vacuum either cleaning the same area repeatedly or struggling to navigate around the home effectively. This has been compounded by the apparent lack of firmware updates or responsive technical support to address such glitches. As one user lamented, “It’s a brick because the app can’t connect,” highlighting the frustration felt when the device fails to meet expectations.
The stars speak of…
Opinions about this product were divided in such a proportion among the buyers.
This robot is working great for our family home so far. It has mapped the main floor perfectly. Each day it runs it gets better and better at getting every inch of the room area. We have used it for 1 week daily and each day I am surprised on how much pet hair and dust it picks up. I would recommend this product for this price range. Worth the money.
Disappointed. Got this to replace my iRobot Roomba. My Roomba picked up all the dog hair feom my carpet. This Shark just goes over the top of it and leaves the hair. This may be fire for houses with no carpet, but it sure isn’t as good as the iRobot. Looks like this will be going back.
Available Product Variations
Shark RV1001AE IQ Robot Self-Empty XL, Robot Vacuum with IQ Navigation, Home Mapping, Self-Cleaning Brushroll, Wi-Fi Connected, Works with Alexa, Black
- Brand: Shark
- Model Name: Shark RV1001AE
- Special Feature: Cordless
- Color: Black
- Product Dimensions: 38.9″L x 26.3″W x 49.6″H
- Included Components: (2) extra side brushes, (1) Self-Empty Base, (1) Shark IQ Robot
- Filter Type: Non Washable Filter
- Battery Life: 30 days
- Voltage: 100240 Volts
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Amazon Echo
- Form Factor: Robotic
- Item Weight: 13.23 pounds
- Manufacturer: SharkNinja
- ASIN: B07S864GPW
- Item model number: RV101AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Specific instructions for use: dual action, hard floor, carpet
- Assembly required: No
- Number of pieces: 1
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
Variation’s Features
- Extended Dirt Collection Capacity: The Shark AI Ultra features a revolutionary bagless, self-emptying base that can contain up to 45 days’ worth of dust and debris. This innovative design eliminates the need for buying disposal bags, offering a hassle-free maintenance experience.
- Powerful Suction Performance: Engineered for efficiency, the Shark AI Ultra boasts robust suction capabilities. It is adept at handling a variety of debris types, including large particles, fine dust, and pet hair, ensuring thorough cleaning on both carpets and hard floors.
- Advanced Self-Cleaning Brushroll: The Shark AI Ultra is equipped with a self-cleaning brushroll that’s designed to dig deep into carpets and engage smoothly with hardwood floors. It excels at removing embedded debris and hair without the worry of hair wrap, maintaining optimal cleaning performance.
- Smart Control Convenience: With the SharkClean app, you can schedule cleaning sessions for your entire home or specific areas directly from your phone. The Shark AI Ultra also supports voice commands via Amazon Alexa or Google Assistant, making it easy to initiate cleanings or target specific rooms on demand.
- Intelligent Home Mapping: The Shark AI Ultra comes with total home mapping and room selection features, allowing it to map your home for efficient navigation. You can easily direct the robot to clean particular rooms according to your immediate needs.
- Systematic Cleaning Path: The Shark AI Ultra ensures thorough coverage with its row-by-row cleaning approach. It methodically cleans each area before moving to the next, providing a systematic and complete cleaning experience across your entire home.
- Convenient Recharge and Resume: When the Shark AI Ultra needs to recharge, it smartly returns to its dock. After recharging, it can resume cleaning from where it left off, ensuring no spot is missed and your home is consistently clean.
Variation’s Description
Embrace the cutting-edge convenience of the Shark IQ Self-Emptying Robot Vacuum, a marvel in home cleaning technology that blends the ease of a self-emptying base with advanced IQ Navigation for comprehensive, efficient cleaning. Equipped with powerful Shark suction and a self-cleaning brushroll, this robot vacuum ensures your floors are meticulously cleaned with minimal effort on your part. Its intelligent design maps out your entire home, ensuring every nook and cranny is covered, leaving you with a spotless living space after every vacuuming session.
What truly sets the Shark IQ Robot Vacuum apart is its ability to autonomously dispose of collected dirt and debris after each cleaning cycle. The vacuum’s bagless base serves as a temporary landfill, capable of holding up to a month’s worth of grime, which means you can forget about the hassle of frequent emptying. This seamless integration of smart technology into your home cleaning routine is not only a testament to convenience but also to the innovative engineering of the Shark AI Ultra line. Enjoy the simplicity and efficiency that come with owning one of the most sophisticated cleaning tools in the market.
With the Shark IQ Robot, you are not just purchasing a vacuum; you’re investing in a lifestyle upgrade. The robust Shark AI Ultra technology within ensures that your cleaning needs are handled with the utmost precision and care, allowing you more time to focus on what truly matters in your life. Let this intelligent home assistant take the reins of your vacuuming tasks, and step into a world where home maintenance is no longer a chore, but a seamless, almost invisible part of your day-to-day life.
Insights & Inquiries: Getting to the Heart of Your Questions
Sure, here are eight frequently asked questions about the Shark AI Ultra Voice Control Robot Vacuum with Matrix Clean Navigation, along with comprehensive answers for each.1. How does the Matrix Clean Navigation feature work?
The Matrix Clean Navigation feature uses advanced sensors and algorithms to map out your home’s floor plan and identify obstacles. This technology ensures that the vacuum moves in an efficient pattern for a thorough clean and navigates around furniture and other objects without getting stuck.
2. Can the Shark AI Ultra handle cleaning both carpets and hard floors?
Yes, the Shark AI Ultra is designed to work effectively on both carpets and hard floors. It adjusts its suction power accordingly to ensure optimal cleaning on different types of surfaces, making it suitable for homes with mixed flooring.
3. What is the capacity of the self-empty base, and how often does it need to be emptied?
The self-empty base has a capacity of 0.27 gallons and can hold up to 60 days’ worth of dirt and debris. The frequency of emptying the base will depend on usage and the amount of dirt your vacuum picks up, but for most users, it won’t need to be emptied for up to two months.
4. How does the Shark AI Ultra deal with pet hair?
The Shark AI Ultra is designed specifically to handle pet hair with its powerful suction and brushroll. It effectively picks up pet hair from both carpets and hard floors, making it ideal for homes with pets.
5. Can I control the Shark AI Ultra using voice commands?
Yes, the Shark AI Ultra supports voice control through compatible devices like Google Assistant and Amazon Alexa. You can start, stop, or schedule cleanings with simple voice commands, adding convenience to your cleaning routine.
6. Is there a mobile app available for the Shark AI Ultra, and what can it do?
While the provided description does not mention a mobile app, many smart robot vacuums, including those from Shark, often have an accompanying app. These apps typically allow users to schedule cleanings, view cleaning history, set no-go zones, and monitor the vacuum’s status. Check the manufacturer’s website or product manual for details on the app’s availability and features.
7. How long is the warranty, and what does it cover?
The Shark AI Ultra comes with a 1-year limited warranty. This warranty generally covers defects in material and workmanship under normal household use. It’s essential to review the warranty details provided by Shark to understand what is covered and any exclusions or conditions that may apply.
8. How do I maintain the Shark AI Ultra and its self-empty base?
To maintain the Shark AI Ultra, you should regularly clean the filter, side brushes, and brushroll to ensure optimal performance. The self-empty base’s dust bin should be emptied every 60 days or when full, and the filter inside the base should also be maintained according to the manufacturer’s instructions. Always refer to the user manual for specific maintenance guidelines to keep your vacuum running smoothly.
Brian W. –
Side brush stuck error of death
Bought it in January and side brush motor already burnt out. Cant replace and Shark won’t accept warranty because it wasn’t purchased from an authorized dealer. Update; called shark back today and they approved the warranty.
R. Sankey –
Doesn’t last
Overall we really like this vacuum… but now, just about 2 years it has completely lost its mind. Just circling the base, not cleaning
Scott –
Love it
Works great
Mj here –
Disgusting!
Bought this vacuum and was sent this DISGUSTING vacuum PLEASE SEE PICTURES. It full of Very thick dust, hair and all kinds of filthy thing! Absolutely disgusting! I cant believe this thing was even sent out, it belongs in the dumpster and should be burned! AGAIN SEE PICTURES
Bryon Waters –
Love this Robo Vac!
Bought this after having a Roomba and there is no comparison. The Shark vac performs above and beyond the Roomba we had.
CaptBlast –
Mobile app has qualified dev?
For this kind of coin there should be some quality control. I cannot get the app to stay functional. I spend more time getting the app to work than if I just manually vacuumed myself. I read some of the privacy statement and found they are selling your meta data. This thing will suck up more than just the dust from your floor! I killed the app and internet connection. I just let it learn the floor plan for the first time every time and it’s just takes a little longer but it can’t phone home anymore. Not sure why they say Voice Control, there is no voice anything anywhere on this product. Shady behavior and shady advertising. Buyer beware!
Pat Hauldren –
Works great for auto vac
Works better than expected! Honestly. I have 6 dogs and 4 cats. I need the floor clean d of hair daily, sometimes twice a day. This unit works great as expected. The cons are that you have to clean the floor first LOL. Picking up obviously larger stuff than the vac can eat. Like sticks, plastic ties, whole pieces of dry dog food, that sort of thing, & of course the dog beds and blankets. A quick sweep into the dust pan does most. 2nd not so great thing is it can leave wads of dog hair and dirt. I dunno if it doesn’t realize it needs dumping or it doesn’t “swallow” the stuff past the brushes, but I spend time almost every run cleaning brushes cause it’s stuck w/hair &/or sweeping up the wads leftover. I’m assuming that’s all vacs, not just this one. Like I said, 6 dogs LOL. Other than that, it really helps me keep the gloors decent. I’m disabled and sweeping the house myself isn’t an option. So overall I find the Shark vac extremely helpful & I really like the large tank so I don’t have to dump it daily. Easy to use. Fairly sturdy tho it did argue with a table leg & lost. Now one side is taped on. Battery life good, as advertised .
Morgado –
Doesn’t last 2 years
My robot has been stuck on “error number 2” for some time now. Sometimes if we grease the wheels or help the brushes move as it first starts it’ll run, but most of the time it doesn’t anymore. So Disappointed. A Google search will tell you that this is a common error. They clearly haven’t perfected the machine yet and it shouldn’t be for sale until they do.
ring-tailed cat –
It’s not going to give out while under warranty
It works good enough if you’re aren’t perfectionistic. But I neglected to charge it after a few months in the winter because I mostly used it in the sunroom, which we don’t use in the winter. I did replace brushes, the beater bar, filters, anything that came in the kit I bought. Well, it stopped charging altogether. I have yet to try a new battery but sheeze! For the dough we plunked down, you would think a little break wouldn’t kill the dang thing! I say look elsewhere. I can’t justify NOT getting my money’s worth for quite a while. A dud for sure.
Jared Paulson –
Shark Ai
Says has Ai included to avoided objects. First day and it ran over a pile of dog poop and smeared it all over.. also will just push the dog food bowl around the house, definitely no attempt to even avoid. So in my short experience the AI detection doesn’t work at all
lillian jones –
love this robot
this little robot works very well. when your 81 years it is saving a lot of back acks and really does a good job. shark is the best brand. i have 2 of them…the self-empty ones
Kim Philson –
Beware of warranty
The unit died a few months after the 1 year mark. Of course the warranty is only for a year, and nothing can be done after the warranty. For the money spent on this product, I would expect it to last more than a year and a few months.
Tonny –
Great product
Bought 3 for home works great
Kayde Keinz –
Fail!
Sharkira saved our lives at the beginning. We’ve had her for a little under 6 months (2 months of which we didn’t use her due to a renovation). She dies in the middle of the house, makes a terrible rattling sound despite being clean as a whistle, and empties all of the contents on the floor when you try to return it to the charging station after dying mid-clean. Incredibly disheartening.
Sarah Higley –
Does not return to home
This vacuum came defective and would not return to its base after running in my home. I returned the vacuum after one use with its original packaging including the original box all the plastic that came with I did not throw away anything and I packaged it up the way it came. But the seller charged me a 20% restocking fee. I paid over $400 for the vacuum and only received a refund of $350. Terrible service will not buy a shark again.
Bobby –
Shark Robot Vac.
AWESOME!!!!!!!!!!!
Sam –
Easy and efficient
I love that this cleans so easily. It does not do well on detecting stairs though. So be sure to use the avoid zones.
Anna –
Great for dog hair!
I have fluffy golden retriever so this has been a life saver! It can’t get hair that’s trapped in the corner of a room but that’s to be expected. It is pretty loud when emptying itself out but I can’t complain because it saves me from vacuuming everyday!
Mordub –
Its weird
Well, apparently is not easy to use at all. Recently it wont even vacuum anymore after 4 months of having it. It runs for 5 minutes and goes 5 ft and then returns and calls it finished. No errors, no nothing. If you think the app is useful for troubleshooting, you are wrong. If you think the website is useful, you are wrong. If you think you can find a real model number to search it, you are wrong. But I gotta give it to it, its quiet,, until it needs to empty the robot. It keeps locking itself in rooms, keeps getting itself stuck in weird places, and keeps not telling me about it you til I go home and realize its not in the dock.
Steven –
It does not track where it has vacuumed and seems to pick different rooms every night
Again, I don’t like the fact that it doesn’t track where it has been other than the reports confirmed for to the next day. One day. It will vacuum one room the next day I’ll vacuum two rooms the next day to vacuum one room again the next day to vacuum three rooms.
Ryan Kennedy –
Best purchase
I have wanted one of these for years. They were kind of expensive so I was never able to get one. When I was able to buy this one it was because it was on sale for 55% off. I love it. I want multiple. I recommended one to a friend and she ended up buying it too and loves hers.
John Govey –
Little sharky
I hardly writ reviews, but my little shark needed to be reconized! This thing has become part of the family! The kids all look forward to his schedule and motivates them to get there things out of the way. For the price, this unit will work hard! And does a fantastic job on hardwood and carpet. I thought my house was “pretty clen” but everyday that machine picks up so much hair and dust..I am surprised. It finds it’s way around the house and thru the chairs with surprisingly accuracy. How long will it last? I hope forever..we would truly miss it.
Briago Moore –
Not durable and poor mapping
This unit has always had one problem or another. As a result it would vacuum on occasion, but not at all reliably. The biggest problem is that after about 6 months (1-2 months of which it didn’t run at all), it started regularly giving errors about the bumper being stuck. Yes there is a process to clean the sensors. However i started having to do this in about a weekly basis. Also since it has never really mapped out my house, I eventually test the map for it to remap from scratch. Since then it has never been able to actually create a new map and just drives aimlessly. The dust bin says it is full when it is not, so it stops randomly if it hasn’t already stopped fit the “stuck bumper”. Just completely useless for what was paid for it. I’m really frustrated as we live in the country with time floors and when it worked, it was great for picking up the daily sand and dirt that gets tracked in from us and the pets.
RandomGuy –
Very impressive machine
I bought this for my wife. We have small kids so we have kept carpet throughout most of the living areas. We found out our youngest is allergic to dust so my wife and I (mostly her) have been vacuuming almost daily. I bought this for my wife for her birthday and she said it was the best gift I’ve ever given her. We literally just say “hey Google, tell R2D2 to vacuum the living room” and bam, off it goes. It sucks up an impressive amount of dirt, dog hair, and random snacks. Overall I’m pretty impressed. Well worth the money.
E.J.A –
Doesn’t re dock to charge
The media could not be loaded. This Robo vac has a very hard time staying on the dock and staying charged. I do have a dog in toddles, but if you see the video the vacuum did not even seem to moved, and it was not charged. I had to tap it for it to like wake up and recharge. When it vacuums it vacuums really good, but to be honest, the charging is an issue I think if I could, I would return it.
Amazon Customer –
It works
Loved the vacuum while it worked.quit working 6 months after purchase .the roller was not working called customer service. They charged me a11.00 shipping fee and a month later still have not gotten the part. Says it’s on back order so not able to use the vacuum
Amazon Customer –
WOW! THIS THING IS A GAME CHANGER!
Love love love! Upgraded my plain jane shark to this one. We’ve had it a few years and we’ve gotten our money’s worth. We decided that we needed a new one and this new one has not disappointed yet! We have a dog and 3 kids, but you can’t tell at all with our CLEAN floors! 10/10!!!
Maggie Gonzalez –
LOVE this Shark Vac
OMG!!! #1 I’m a first time home owner so of course I had to ask multiple people about the robo vacs they have in their home.. I must say I LOVE THIS VACUUM!!! I’ve read all the reviews and need to say I’ve had zero issues with this vac. It mapped my house perfectly in one run. I was even able to customize the map and block off the stairs since I have a bi level home and was afraid it would fall down the stairs. This little bot does an amazing job!! It goes back to the dock when it’s full and empties out and goes right back to the spot it left off at and continues cleaning. I have to mention I have all hardwood floors and no pets (yet) so it may be a little different for others. I also have small rugs all around my home and in my bathrooms and I’ve had no issues with it getting stuck or trapped on them. The battery doesn’t die like some have complained about but again I’ve also only had it for about a month so I can’t speak too much on that. Overall great investment, the AI mapping is great, it’s super quiet and very efficient. Pls note I’m a paying customer, no sponsors and I was not paid to leave this review.
M. Grafton –
JUNK
DO NOT BUY! This robot has been abysmal in cleaning, mapping, and challenges. The company replaced all the inners (battery, etc.) WITHIN THE FIRST 30 DAYS. They even said that since I bought the warranty from Amazon, their warranty was null and void, which is ridiculous. They also charged for the new parts. I called for support when it started ignoring the map settings AGAIN. I was told they would transfer me. Seven minutes into the call with the same person, they asked me a question about the version of the app. There had been an update the day prior, I was unaware and I asked them if this would fix the problem. They said no, they would have to transfer me (second time they have said this to me). I continued to wait, and they never transferred me to a technician to help. After 10 minutes, I gave up. DON’T BUY IT DOESN’T WORK, AND THE CUSTOMER SUPPORT IS NON-EXISTENT!
John M –
Do not buy a Shark Vacuum
I’ve been using my Shark vacuum for about a month, and now it’s giving me an error code related to the front bumper. The machine isn’t working at all. I live in a small house with laminate flooring—no carpet and no animals. I’ve followed all the recommendations I found on YouTube for clearing the front bumper, but nothing seems to work. This is my third Shark vacuum, and honestly, they don’t seem to last very long. I’m getting pretty frustrated! Any help would be appreciated –
matt –
Missing basic parts
Received the used version and was unpleasantly surprised to find that the vacuum didnt come with brushes or any extra consumables, instruction manual, etc. Thought it would at least come with these basics.
Amazon Customer –
I love this robot vaccuum
This robot vaccuum is a workhorse. It has made a significant impact on my household. I have two cats and we run it a couple times a week. We still vacuum once a week with a Dyson (instead of every couple days like we used to), but the robot vaccuum is great for maintenance and improving air quality due to lessened dander build up.
Amazon Customer –
Awful robot and service
Mine broke in 1.5 years and it is so expensive for shut a faulty machine. When I called Shark they said my warranty had passed and I can buy a new one. Terrible product and service. I will never buy a Shark again.
Connie Thomas –
Spinner
I have replaced the spinners twice they do not stay on
Alan H. Van Heusen –
Sharkie
We named this wonderful vacuum Sharki? Why?? Couldn’t believe how efficient it is. Leaves a noticeable pattern and indicates how clean we keep the house!
William R –
Great vacuum
This is the second one I’ve purchased. We run both to get things done a little faster.
Sandy –
Love her!!
We have named her Hazel and she is now a part of our family. She does a really good job sweeping the floor. We live out in the country so there’s always dirt and sand that comes in on our shoes or our dogs. Hazel doesn’t mind at all. I set her to clean twice a day and we can now walk barefoot in our house again. She’s really quiet so we even let her work while we are watching tv. She first maps out the area and then cleans the center. The only thing I would change is for her sweepers to be longer to reach a little further under the furniture. This was a very good purchase.
Steve –
Waste of money
Didn’t last long but unfortunately couldn’t return it. Always malfunctioning, getting caught on furniture, not docking. It was a waste of money.
Wendy B –
Great robot vacum.
Love this unit. It does a great job. Still learning how to completely use the unit. I would buy it again.
Jerry –
It works great!
It does an amazing job but it is also quiet
Sonya –
I love my shark!!
Wonderful for vacuuming the floors on the busy days when you just do not have time!! I still use my upright vacuum maybe once a month for the carpet and to get where this can not go.. I would buy it again!!
Amazon Customer –
I hate this vacuum, constantly breaks
I absolutely hate this vacuum and it was a complete waste of $250. Less than a year into owning it stopped running the blueprint of our house and would only go to “living room”. 5 feet from anything in any direction. After working with Shark on repeatedly phone calls to reset the firmware it worked again for about a month. Then it went completely dead all together unable to detect that it was on the charger and unable to charge at all. One day this week it sparatically turned on again and charged. Once again it only detects “living room” and not the other 3 rooms. This thing is a complete piece of garbage.
Ian Tyrrell –
Love it.
This makes life so much easier when you have pets that shed. Turn it on, let it run wild around the house and no more pet hair.
Ali –
Cleans well
Cleans pretty well so far and mapped out place properly. Gets stuck on barstools sometimes if they’d not spaced out.
Shannon Lewis –
Great product
Loved it so much I bought a second one.
CallieJade –
Not good with pet hair!!
I bought this mainly for pet hair. Its supposed to have the tangle free roller. From day 1 I would have to go around the house and pick up piles of dog hair. 2 weeks in and I came home to the device dead on the floor and the roller stopped up. There wasn’t anything in the bin. Don’t bother with this. It’s too expensive to be so ineffective.
Elaine Pearce –
Best appliance ever
If I had to evacuate… this would come with me. Makes my rug look brand new every time I use it. Wonderful suction and it empties into a separate canister I can see what it picks up. I have a white cat so it gets to the hair before my clothes. Gets to aces I don’t even get to! Love, love, love
Carol K Glover –
Quit working soon after purchase
I am so disappointed in this product. It quit working only after 3 uses. The times it did work I had to monitor it because it would get “stuck” and stop. I’ll probably never again buy a shark product.
DP –
Quieter than most!
Very efficient it goes over low pile throw rugs no problem. It was easy to set up. Loud when it empties out but it doesn’t last but a minute. I am very pleased.
mona –
The best I’ve tested……
I have tested a few I robots and this is the best. It transitions from rug to hardwood with no issues . You will need to pick up the cords because it will get tangled other then that I am happy with my purchase.