Product Features and Description
- Powerful Suction: The Shark vacuum boasts formidable suction capabilities, adept at removing dirt from every type of flooring and tackling even the most stubborn home messes. Integration with the SharkClean App and compatibility with voice control through Amazon Alexa or Google Assistant add convenience to its operation.
- Matrix Clean Technology: Employing Matrix Clean, this robotic vacuum executes a meticulous grid pattern clean, ensuring multiple passes over soiled areas for comprehensive deep cleaning across the entire home.
- Self-Emptying Design: The robotic vacuum features a self-emptying base capable of holding up to 60 days’ worth of dirt and debris, eliminating the need for regular manual emptying or the purchase of additional disposal bags typical of other automatic emptying robots.
- Self-Cleaning Brushroll: A self-cleaning brushroll is designed to extract debris from carpets and engage smoothly with hardwood floors, effectively capturing hair and dirt while also being engineered to prevent hair wrap issues.
- Precision Home Mapping: Equipped with 360° LiDAR technology, the vacuum precisely maps out your home, ensuring thorough cleaning while adeptly avoiding obstacles, regardless of lighting conditions, and adjusting to daily changes within the space.
- Pet-Friendly Features: This robot vacuum is ideal for pet owners, combining potent suction, a self-cleaning brushroll, and an efficient self-empty system to effortlessly collect pet hair and other debris.
- Hands-Free Operation: The robot offers the convenience of hands-free control, allowing users to schedule cleanings, start cleaning sessions on demand, or trigger operations via voice commands using smart home devices.
The Shark AI Ultra Self-Emptying Robot Vacuum is a state-of-the-art cleaning device that ensures a thorough and efficient home cleaning experience. With its robust suction power, this robot vacuum is engineered to tackle dirt and debris with ease. Its advanced Matrix Clean Navigation technology is designed to provide a comprehensive cleaning pattern, ensuring that every corner of your home is attended to without any spots being overlooked.
This high-tech vacuum also boasts Precision Home Mapping, which allows for accurate cleaning routes and improved object avoidance, protecting your furniture and valuables from accidental bumps. The convenience is further amplified by its self-emptying capability, featuring a bagless base that can hold up to 60 days’ worth of dirt and debris. This means minimal maintenance and more time for you to enjoy your impeccably clean living space.
- Brand: Shark
- Model Name: AI Ultra
- Special Feature: Smart Mapping, Self-Emptying, Bagless, Pet Hair Pick Up, Obstacle Avoidance, Lightweight, LiDAR Navigation See more
- Color: Gray, White, Black
- Product Dimensions: 13.08″L x 8.43″W x 13.9″H
- Included Components: (2) Side Brushes, Filter, Shark AI Robot, XL Self-Empty Base
- Filter Type: Cartridge
- Battery Life: 60 days
- Capacity: 0.27 Gallons
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Google Assistant, Amazon Alexa
- Form Factor: Robotic
- Item Weight: 15.25 pounds
- Manufacturer: SharkNinja
- ASIN: B09T4YZGQR
- Country of Origin: China
- Item model number: AV2511AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Number of pieces: 5
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
- Surface Recommendation Carpet & Hard Floors:
- : Item Weight 15.25 Pounds
- Battery Cell Composition Lithium Ion:
Shark AI Ultra: Unveiling Top-Tier Features and Performance Grades
| Feature | Description | Grade |
|---|---|---|
| Smart Mapping | The Shark AI Ultra utilizes advanced algorithms to create a detailed map of the home, enabling efficient cleaning paths and customizable cleaning areas. | Excellent |
| Self-Emptying | This feature allows the Shark AI Ultra to empty its dustbin into the XL self-empty base, reducing the frequency of manual intervention. | Good |
| Obstacle Avoidance | Equipped with sensors and intelligent navigation, the vacuum can detect and avoid obstacles, ensuring safety and thorough cleaning. | Good |
| LiDAR Navigation | LiDAR technology offers precise navigation and room mapping, which is critical for the Shark AI Ultra’s performance in navigating complex environments. | Excellent |
| Battery Life | With a battery life that supports up to 60 days of operation before needing to be recharged, it stands out from many competitors offering less. | Excellent |
| Filter Type | The cartridge filter system is designed to trap dust and allergens effectively, maintaining indoor air quality. | Good |
| Capacity | The Shark AI Ultra boasts a 0.27 Gallons capacity, which is sizable for robotic vacuums, meaning less frequent emptying of the self-empty base. | Good |
| Control Method | Voice control through compatible devices like Google Assistant and Amazon Alexa offers user convenience for operating the Shark AI Ultra. | Good |
What’s Good, Bad, and Ugly About the Robot Vacuum? An In-Depth Review
The Shark robot vacuum has garnered positive remarks from users who value its time-saving capabilities and its proficiency in cleaning both carpets and hard floors. As one user joyfully stated, “Saves us 112hrs a year! That’s roughly 20 min a day. The orange is worth the squeeze.” This sentiment is echoed by others who highlight the vacuum’s impressive mapping technology, which allows users to instruct the device to clean specific rooms via their phone. The convenience offered by the vacuum’s self-emptying feature is frequently praised, as it can handle pet hair effectively, with one user affirming, “This vacuum is awesome. We have two Spaniels and the wife has extremely curly red hair. This vacuum does its job and then some.”
In terms of reliability, there are reports of the Shark vacuum performing exceptionally for several months without any significant issues. Its scheduling functionality, when operating correctly, enables users to automate their cleaning routines, providing a seamless and hands-off experience. The machine’s performance is considered comparable to higher-priced alternatives, as one user acknowledges, “does the hard floors right and as good as the ones that cost twice as much.”
Despite its advantages, the Shark robot vacuum also faces considerable criticism. A recurring theme in the negative reviews is the vacuum’s longevity, with multiple users experiencing breakdowns within a year. One user expressed frustration, stating, “Only Lasted 8 Months,” while another added, “Broke in a Couple of Months.” Technical issues such as error messages regarding the IR disc and wheel malfunctions have been reported, leading to dissatisfaction with the device’s durability and quality assurance.
The accompanying app has been a source of discontent, with users citing a lack of basic functionality like matrix cleaning and random activation at odd hours despite scheduled times and “do not disturb” settings. Customer service responses have been found wanting, with suggestions like factory resets failing to resolve the issues permanently.
The product’s handling of pet hair has also been critiqued. One user found the model not suitable for pet hair, experiencing frequent clogging, and feeling that the money spent was wasted. Additionally, the machine’s inability to clean without supervision has led to increased user intervention, negating the purpose of an autonomous vacuum. The sentiment is summed up by a user’s comment, “Refuses to clean the room I send it to,” indicating problems with the vacuum’s smart features.
Connectivity and mapping issues plague some units, with the vacuum either cleaning the same area repeatedly or struggling to navigate around the home effectively. This has been compounded by the apparent lack of firmware updates or responsive technical support to address such glitches. As one user lamented, “It’s a brick because the app can’t connect,” highlighting the frustration felt when the device fails to meet expectations.
The stars speak of…
Opinions about this product were divided in such a proportion among the buyers.
This robot is working great for our family home so far. It has mapped the main floor perfectly. Each day it runs it gets better and better at getting every inch of the room area. We have used it for 1 week daily and each day I am surprised on how much pet hair and dust it picks up. I would recommend this product for this price range. Worth the money.
Disappointed. Got this to replace my iRobot Roomba. My Roomba picked up all the dog hair feom my carpet. This Shark just goes over the top of it and leaves the hair. This may be fire for houses with no carpet, but it sure isn’t as good as the iRobot. Looks like this will be going back.
Available Product Variations
Shark RV1001AE IQ Robot Self-Empty XL, Robot Vacuum with IQ Navigation, Home Mapping, Self-Cleaning Brushroll, Wi-Fi Connected, Works with Alexa, Black
- Brand: Shark
- Model Name: Shark RV1001AE
- Special Feature: Cordless
- Color: Black
- Product Dimensions: 38.9″L x 26.3″W x 49.6″H
- Included Components: (2) extra side brushes, (1) Self-Empty Base, (1) Shark IQ Robot
- Filter Type: Non Washable Filter
- Battery Life: 30 days
- Voltage: 100240 Volts
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Amazon Echo
- Form Factor: Robotic
- Item Weight: 13.23 pounds
- Manufacturer: SharkNinja
- ASIN: B07S864GPW
- Item model number: RV101AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Specific instructions for use: dual action, hard floor, carpet
- Assembly required: No
- Number of pieces: 1
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
Variation’s Features
- Extended Dirt Collection Capacity: The Shark AI Ultra features a revolutionary bagless, self-emptying base that can contain up to 45 days’ worth of dust and debris. This innovative design eliminates the need for buying disposal bags, offering a hassle-free maintenance experience.
- Powerful Suction Performance: Engineered for efficiency, the Shark AI Ultra boasts robust suction capabilities. It is adept at handling a variety of debris types, including large particles, fine dust, and pet hair, ensuring thorough cleaning on both carpets and hard floors.
- Advanced Self-Cleaning Brushroll: The Shark AI Ultra is equipped with a self-cleaning brushroll that’s designed to dig deep into carpets and engage smoothly with hardwood floors. It excels at removing embedded debris and hair without the worry of hair wrap, maintaining optimal cleaning performance.
- Smart Control Convenience: With the SharkClean app, you can schedule cleaning sessions for your entire home or specific areas directly from your phone. The Shark AI Ultra also supports voice commands via Amazon Alexa or Google Assistant, making it easy to initiate cleanings or target specific rooms on demand.
- Intelligent Home Mapping: The Shark AI Ultra comes with total home mapping and room selection features, allowing it to map your home for efficient navigation. You can easily direct the robot to clean particular rooms according to your immediate needs.
- Systematic Cleaning Path: The Shark AI Ultra ensures thorough coverage with its row-by-row cleaning approach. It methodically cleans each area before moving to the next, providing a systematic and complete cleaning experience across your entire home.
- Convenient Recharge and Resume: When the Shark AI Ultra needs to recharge, it smartly returns to its dock. After recharging, it can resume cleaning from where it left off, ensuring no spot is missed and your home is consistently clean.
Variation’s Description
Embrace the cutting-edge convenience of the Shark IQ Self-Emptying Robot Vacuum, a marvel in home cleaning technology that blends the ease of a self-emptying base with advanced IQ Navigation for comprehensive, efficient cleaning. Equipped with powerful Shark suction and a self-cleaning brushroll, this robot vacuum ensures your floors are meticulously cleaned with minimal effort on your part. Its intelligent design maps out your entire home, ensuring every nook and cranny is covered, leaving you with a spotless living space after every vacuuming session.
What truly sets the Shark IQ Robot Vacuum apart is its ability to autonomously dispose of collected dirt and debris after each cleaning cycle. The vacuum’s bagless base serves as a temporary landfill, capable of holding up to a month’s worth of grime, which means you can forget about the hassle of frequent emptying. This seamless integration of smart technology into your home cleaning routine is not only a testament to convenience but also to the innovative engineering of the Shark AI Ultra line. Enjoy the simplicity and efficiency that come with owning one of the most sophisticated cleaning tools in the market.
With the Shark IQ Robot, you are not just purchasing a vacuum; you’re investing in a lifestyle upgrade. The robust Shark AI Ultra technology within ensures that your cleaning needs are handled with the utmost precision and care, allowing you more time to focus on what truly matters in your life. Let this intelligent home assistant take the reins of your vacuuming tasks, and step into a world where home maintenance is no longer a chore, but a seamless, almost invisible part of your day-to-day life.
Insights & Inquiries: Getting to the Heart of Your Questions
Sure, here are eight frequently asked questions about the Shark AI Ultra Voice Control Robot Vacuum with Matrix Clean Navigation, along with comprehensive answers for each.1. How does the Matrix Clean Navigation feature work?
The Matrix Clean Navigation feature uses advanced sensors and algorithms to map out your home’s floor plan and identify obstacles. This technology ensures that the vacuum moves in an efficient pattern for a thorough clean and navigates around furniture and other objects without getting stuck.
2. Can the Shark AI Ultra handle cleaning both carpets and hard floors?
Yes, the Shark AI Ultra is designed to work effectively on both carpets and hard floors. It adjusts its suction power accordingly to ensure optimal cleaning on different types of surfaces, making it suitable for homes with mixed flooring.
3. What is the capacity of the self-empty base, and how often does it need to be emptied?
The self-empty base has a capacity of 0.27 gallons and can hold up to 60 days’ worth of dirt and debris. The frequency of emptying the base will depend on usage and the amount of dirt your vacuum picks up, but for most users, it won’t need to be emptied for up to two months.
4. How does the Shark AI Ultra deal with pet hair?
The Shark AI Ultra is designed specifically to handle pet hair with its powerful suction and brushroll. It effectively picks up pet hair from both carpets and hard floors, making it ideal for homes with pets.
5. Can I control the Shark AI Ultra using voice commands?
Yes, the Shark AI Ultra supports voice control through compatible devices like Google Assistant and Amazon Alexa. You can start, stop, or schedule cleanings with simple voice commands, adding convenience to your cleaning routine.
6. Is there a mobile app available for the Shark AI Ultra, and what can it do?
While the provided description does not mention a mobile app, many smart robot vacuums, including those from Shark, often have an accompanying app. These apps typically allow users to schedule cleanings, view cleaning history, set no-go zones, and monitor the vacuum’s status. Check the manufacturer’s website or product manual for details on the app’s availability and features.
7. How long is the warranty, and what does it cover?
The Shark AI Ultra comes with a 1-year limited warranty. This warranty generally covers defects in material and workmanship under normal household use. It’s essential to review the warranty details provided by Shark to understand what is covered and any exclusions or conditions that may apply.
8. How do I maintain the Shark AI Ultra and its self-empty base?
To maintain the Shark AI Ultra, you should regularly clean the filter, side brushes, and brushroll to ensure optimal performance. The self-empty base’s dust bin should be emptied every 60 days or when full, and the filter inside the base should also be maintained according to the manufacturer’s instructions. Always refer to the user manual for specific maintenance guidelines to keep your vacuum running smoothly.
Emily –
Don’t recommend
It worked amazing the first few times we used it, but than it got dumber and dumber and started getting Stuck on things. We moved its location which seemed to mess it up even more. I tried using the app to remap the house or do something to fix it. And the app wasn’t helpful at all. Kept freezing on me This isn’t worth the money it costs. I do not recommend this at all
MKnight –
Worked decently for 2 whole months before it quit
For two months, I loved this robot vac. It worked great, picked up tons of dog hair and made my life easier. Until it didn’t. It now gives the “disconnected” message, I’ve tried reconnecting, and so far nothing works. I will now try connecting through a “new robot” process and if that works I will upgrade my rating to two stars and no more, since I feel I shouldn’t have to do that process with a fairly new purchase.
Kenneth J. Cross –
Buggy Firmware
The convenience of this product is great, if only it would work properly. It frequently tries to run outside of the scheduled hours, even at 3am for example. I’ve had to resort to using smart plugs to disable it in the evening. Even then, it’s impossible to keep this product running on a consistent schedule. This seems to be a major firmware bug with no way to update it.
Emilly King –
Highly Recommend!
Absolutely love this robot vacuum! I have 3 golden retrievers and 4 cats so my house is always covered in fur. I had many Roombas for many years, but the quality has went down downhill lately, therefore the search for a new robot vacuum began. What sold me on this specific model was it did not have the mop attachment and the self empty base. Pros: Set up was very easy and not time consuming. The home mapping is amazingly accurate, plus you can label the rooms and set boundaries. It alerts you if stuck or any obstacles are in it’s way. Plus, my favorite function is you can set a schedule for when to run! Cons: Can be noisy when it’s emptying itself, but overall pretty quiet when running.
NW –
LOVE
Massive upgrade from the previous generation shark robots. The smart AI actually functions as you would expect this go round and the suction seems 10x better (old shark would pick up debris but leave dust behind). The mapping and session options have been massively upgraded and I love that you can set “no go” zones through the app. Set up and control is incredibly simple and the build seems more durable than the last.
Saurabh Rabade –
Made this video after a year of using it. Easy to maintain & clean out.
The media could not be loaded. Pros: 1. Made upkeep of the house easier 2. Easy to maintain and clean 3. Value for money as compared to the more expensive models 4. Good build of the product 5. Cleans rooms well provided you’ve mapped the house well. It maintains accuracy of boundaries. Cons: 1. It can be slightly noisy 2. Sometimes if there’s an object in its path that’s not usually there, it gets confused and doesn’t clean the selected area and randomly starts cleaning.
dcdude –
Popular, but not current. Easily clogged with dog hair
This model came out in 2019. It lacks the updated laser / LIDAR system so it can’t run in the dark and the maps aren’t as refined. Seems like it bumps into things more than the laser-guided model I had. This unit successfully emptied about one load from its dust cup into the base. On runs 2 and 3, the debris got clogged in the robot’s outlet and just backed up from there. I had to empty it manually, which is a hard no for a $425 machine. Just returned it.
Amazon Customer –
Doesn’t work
Battery runs out very quickly, doesn’t work at all. I gave it the benefit or the doubt, and kept it longer than I should
jasonlnorman –
Worst robot vacuum I’ve ever owned
This had great reviews and I caught it on sale, but very quickly it became apparent the vacuum was vastly inferior to other models I’ve used. In a year it’s been inert a majority of the time, because when it runs it’s bad at vacuuming, it gets stuck on the tiniest rug edge, can’t come close to a bathroom rug without eating it and dying, and gives constant errors. Now with the latest app update it’s completely inoperable. Based on cost and usage I probably paid about $5 per hour of operation for this utterly worthless product. Hard do not recommend.
Sue –
Engine damage in less than 2 years!!!
It worked for 1 year and 10 months only, then stopped working! I called Shark customer service and was told to do few things, then was told the engine is damaged and I have to buy a new one!!! I live alone, no kids, no pets and was using it once a week!! It didn’t even last 2 years, very poor quality!!!
Patrick Fahey –
Best to Avoid
This waste of hundreds of dollars functioned properly approximately 5 times before giving a “dust cup error”. I’ve reinstalled the dust bin properly and fully cleaned the filter, however it is still giving the error. Attempts to contact Shark regarding this issue have been about as successful as clearing this error. I highly recommend looking elsewhere if you are in the market for a robot vacuum!
Vicky –
Great unit but…
This product does a great job cleaning but stopped working after two and a half months. Since I bought it through Amazon, there is a one year warranty but we had to pay for shipping to return it and for the replacement which was another $60 on top of what we had already paid for the unit. In addition, I will be without the unit for about 2 weeks and then everything will need to be reprogrammed. Shark help line is amazing!
Caleb –
Phone App
This product is almost impossible to connect to the phone app so you have to manually push the button to start the machine. Their customer service is worthless so don’t even try to call them. If you need help, watch YouTube videos, out better yet get a different brand.
Jeremy Landry –
Serial Number scratched out
This “new” product arrived jumbled in the box. Appeared to have been previously opened. There were no instructions. After further inspection, the serial number on the bottom of the unit was scratched out.
Amazon Customer –
After 3 months to the day ready to throw it out
At first she worked like a charm. Then she started to forget where her base was. Now she wanders aimlessly looking for home until she runs out of juice and I have to go in search of her.
Keith –
Meh
We have had this for 3 months. Pros: I like the noise level of the vacuumed as it roams our home. Cons: when it empties into the bin it sounds like a jet plane is landing in our kitchen. The suction is meh, even on the highest suction. And best of all? Today I spent 20 minutes on hold with customer support because the bumper was stuck (error 6). In the video call he determined that it was unfixable and that he would be sending a new one. After 3 months!
Amazon Customer –
Does what it says.
100% recommend A+ Product. Shark is the best in the industry.
Amanda Wampler –
Life changing
Do it. Buy it now. This product works as amazing.
Laurie Branham –
Floor cleaner
I set it to clean 3 times a week! It’s wonderful!
Larry Gardner –
🤣🤣🤣 not as advertised
This thing looses its way at least once a week, has no idea what a no go zone is and starts randomly no matter what the schedule is programmed for, customer support is a joke and the problems start right at or right after the warranty is up please don’t waste your money
Amazon Customer –
WHEN it works, it works
I bought this refurbished and it has only worked maybe 30% of the time I’ve had it since March. It’s been nothing but a nightmare trying to contact the manufacturer for repairs so I’m considering finding a local vacuum repair shop. When it does work, it was significantly better than the cheaper model of a roomba I used to have, bumps into things and gets stuck much less. But it’s still not the best at avoiding things it gets tangled in, and sometimes the stupid little brushes on the bottom get tangled in our shaggy rug. The fibers have been all but torn out from one of those brushes, so we’ll need to replace that when/if we get this working again.
Emma268 –
Doesn’t work and customer service is entirely unhelpful
It doesn’t work on pet hair for carpets which is the main reason I purchased. It then stopped working all together and after a very unhelpful 30 minute wait listening to the most annoying voice recording I have ever heard approximately 100 times, a very unhelpful person informed me it was my fault for not knowing that in addition to regularly cleaning the brush roll I’d have to also pull out the pin which was stuck to its base. Because I ordered this thing on AMAZON shark wouldn’t replace the brush roll so after spending over $300 on a machine that is over $500 full price, I will have to replace the brush roll for a vacuum cleaner that doesn’t work for the primary purpose I purchased it for. 0 stars. I guess I’ll get one of the even move expensive robots next time. Very frustrating experience with the shark brand and I will not be purchasing any of their products in the future.
Kim –
Owned less than 2 years and it doesn’t work well any longer
Loved this, but made cheaply and didn’t make it 2 years. I will never buy another one
Lisa –
Worth every penny
Perfect for cleaning dog hair and basic dust.
Amazon Customer –
No mapea solo aspira!
Descripción errónea
J. Horvath –
Well worth the investment!
I’m so glad I decided to take the plunge and get this Shark (baby shark) robot vacuum. We have 5 dogs which 3 shed massive amounts of hair. I’ve got her (my robot) set up to do the livingroom and connecting dining room. I was concerned the dogs would be freaked out or think it was another toy. Happily enough they sit in the couch and just watch. The only real noise it makes is when returning to the dock to empty. I only have to dust mop along and behind the furniture. It does a great job transitioning between the hardwood floor and area rugs. It goes everywhere it can reach. The suction is very good and I don’t have to go over the floors again with a manual vacuum. Easy easy! I LOVE this robot vacuum. I’ll add the kitchen, hall and bath later. I just can’t say enough good things about this Shark robot vacuum.
FromUtah –
I’m pretty happy with the performance in the first few weeks.
I haven’t had this very long but I bought it to replace an iRobot S9 Plus that I bought and returned because it would not manage my tile carpets. This little shark can get over anything. It avoids obstacles, and has not had any trouble except for one small light clothing item that got sucked into the wheel and brush. The vacuum signaled me on my phone that I was having a problem, beeped to tell me where it was, and after I removed the clothing item, it knew where it was and was able to return to the base for a charge, then continue vacuuming. The base is bagless so it’s easy to grab it, walk over to the garbage, and tip the dust out. I’m using a program to have it start a couple mornings a week, and another couple of programs to start in the day and evening when we are typically not in the house. It handles leaving chairs and other obstacles around fine, knowing that it’s not going to vacuum under a spot if we have a big box or something like that. We happen to be vacuuming four times a week. That’s adequate. Maybe we could get by with less, but since we don’t have to think about it, we just let it do its thing. I realize we’re still fairly new owners of the shark, but so far I’m pretty happy. The app seems to work well. The robot made a good map of the house on the first try. Setting up zones and rooms was pretty straightforward. If you have really odd shaped areas, you can make them by creating multiple rectangles, including some at angles if needed, and merging them. We haven’t created any no-go zones, but that seems to be a pretty straightforward process also. If we don’t want it to go into a space, we just don’t select that space when we create the job.
G. Bennett –
Not AI and does not last long
We’ve had this device for about three months and it initially cleaned okay, but the feature that limits its cleaning area didn’t really work. Instead of cleaning only the necessary area, it cleaned the whole area every time, which was more than I needed. Then, suddenly, it stopped working. It took us quite a while to figure out how to get it to display an error message, which allowed us to identify the issue. It turned out that a small piece of hair was causing the problem. Unfortunately, by the time we found the issue, it was past the return window.
S. Estes –
I love the robot, but the robot doesn’t love hair!
We purchased the Shark AI Robot Vacuum with Matrix Clean Navigation soon after we had LVP installed in our entire house. Loved it! For the first 40 days, I couldn’t believe I had ever lived without one. However, somewhere after 40 days it gave us an error that the roller brush was stuck. I followed the directions to see what had happened and discovered mountains of hair was stuck in the roller and had even clogged one side of the roller preventing it from moving. I did my best to cut all the hair, but it never worked again. I called Shark customer service and they were great. They agreed that it shouldn’t stop working after 40 days, especially because of hair clogging the roller, and they sent us a new robot. With our Shark upright vacuum, we could go 4+ months before I had to cut hair out of the roller. Now after every clean I cut hair out of the roller, making sure that the one end of the roller does not get clogged again. If I didn’t have to do this after every clean, I would give the robot vacuum 5 stars, This is honestly my only complaint about it. And if Shark could figure out how to make a robot vacuum where hair didn’t clogged up and stop the roller, I would buy it in a heart beat.
Amazon Customer –
Never worked.
Received in durable packaging. Not damaged. Defective. Never worked. Switched out for cheaper brand that works well.
Courtney Cox –
Not bad
This was a first run thru after mapping. I remapped because I didn’t do it right the first time. It didn’t give me a problem what so ever. What I’m surprised about is how long it takes to vacuum my whole house 100 min for 1500sqft. Living room instead takes like 75. Which is where all the dog and cat hair are. I have it scheduled to vacuum the living room everyday. Overall I’m happy.
Chelsea L. –
Strong
Love this product for simple everyday cleaning. The schedule cleaning and mapping are great features. You can block certain rooms that you don’t want to clean. The machine is pretty strong where it will climb over the legs of a desk or push some things around. Wish this one would connect to our Alexa, but not a dealbreaker because we can use the shark app. The self cleaning is great. Noticed that the canister will pop out slightly when full which is a nice visual sign for us to empty. If you have dogs that shed a lot, the canister normally fills up in about three weeks. When the Robot empties into the canister, it is kind of loud. It sounds like when an airplane takes off. Another good feature is that there are “do not disturb” times you can set. If you have a bigger house and the battery dies, it will go back to the station to charge, then start vacuuming again. The “do not disturb” option helps with this so that it doesn’t go off at 2 AM to finish your house. I Enjoy this purchase!
Amanda –
Came in dirty
Not sure how the product works, but mine came in the mail dirty and used.
Chen –
Just bought 2 months ago, used less than 10 times, broken
I bought this machine on amazon prime day (July 2024). I used less than 10 times. Just a random day I want to use it again and it pop up with error message (error 6, bumper stuck). I followed the instruction on the guide for troubleshooting, and do the factory setting. The bumper actually works really well. But It keeps popping up the same error message. Because it had passed the date for returning the product, I could not return it (this is how the customer service replied). Spend several hundred buying a broken product, not worth it.
trinkethuntress –
Too many error messages!
I am having a continuous error message “I can’t empty debris into the dock” I’ve cleaned it, rebooted it and can’t eliminate the error for several months. I want to return it. I purchased it 10/10/23. I am finished with this!
shane s –
Consistent errors
Wheel error warnings Sensor warnings Stops working waste of money Total garbage No help from customer service
MommaJox –
Don’t waste your money!
The media could not be loaded. It is called Linus, it stopped working after 6 months. Will not hold a charge. Put it in the closet then remembered it! Took it for repairs, it is toast. This home that Linus lived in is pet free and kid free except for the occasional Grandkids 🥰. It did not have to work hard at all. Alas it’s a piece of crap and I will sadly be looking for a different brand.
Donner-daws –
A major game changer!
It’s wonderful. It has changed my life completely! I have always been very picky about my floors and I realize now it was my biggest stress annoyance and time sucker I was constantly vacuuming and sweeping. It was never done and always needed to be done. Not now I feel like I hired a maid! My floors are clean all the time. It has taken one huge load off of me! It’s amazing how I can be at work and push a button for my phone and it will vacuum my whole house while I’m gone. I come home to clean. But I tell you I just love the things so most of the time I have run while I’m home. It’s still so amazing to me this robot vacuum. It’s very easy to use once you have it set up and it maps out your house. It sees itself, which is the coolest thing. If I were to say one negative about it is when it does empty itself out it does smell of dust in the air for about 15 seconds or so. It doesn’t smell good and I don’t like it but oh my God it’s my new issue compared to what it does for me my life. Once again it’s a game changer of quality it does not mop, which is what I thought it did first, but now I’m kind of glad that it doesn’t because I have found throughout the years that if you get a machine that does more than one thing that complicates things and they’re more app to break one thing cleans the floors and it does very well I hope it lasts forever !
A.J –
Terrible Experience
We have just purchased our first house and with 2 dogs we knew a robot vaccum would be a great fit with our very open floor plan and Hardwood surfaces throughout our home. We purchased this because We have heard of some great experiences, but unfortunately this was not the case for us:/ We had our robot vaccum running for about 3 weeks until one day I came home to what seemed for it to be bead in the middle of the room. After some checking and placing it back on its charger it kept giving and error number 6 (bumper Stuck) We tried EVERYTHING you can think of to troubleshoot before lastly removing the bumper which was pretty easy to make sure everything was in order and in fact it was perfectly normal. I called customer service who was useless after being on hold for over 30 minutes. They told me they would have been happy to help but because I removed 5 little screws from the bumper all they could do was give a 10% discount from a 600 dollar value (it’s literally half that on amazon lol). So basically we got to three weeks from a vaccum that was mid (barely cleaned against the floor and wall) couldn’t get any help, and tried to get ripped off. Im not one to write reviews but this was simply terrible. I am going a different route and hoping for a better experience. I’m sure other work great but would have love to have some support not even a month after purchase. I’d seriously consider looking at others even if they are a tad more for a better product and better service.
Lauren Chapman –
Ordered new and received used
Vacuum arrived already used and dirty.
Amazon Customer –
Voice Control?
Handy little robot vacuum at a very good price. Tried to set it up on Alexa but … it asks for the robots name. Over and over. After ten tries Alexa gives up. So not unhappy with the Shark … more that they say it’s voice controlled. I’m sure it’s something I missed, but it’s not obvious. There’s no printed instruction and the videos aren’t helping.
Kate Webb –
I give up
I have owned this for over a year now. Worked wonders for a month and then I’ve had nothing but trouble. It stops constantly, won’t pick up debris and I have tried everything under the sun to get it to work. I have cleaned every part, I have installed new filters and brushes, but I give up. I wish I had bought a warranty because now I’m out the money on this. DONT BUY THIS.
catiejan –
SHARK ROBOT VACUUM
The media could not be loaded. Exceptional cleaning! I am such a fan! I run the vacuum daily and feel that our home is much cleaner. It works equally well on hardwood floors as it does on carpets. It gets in close to the trim board and entryways. However, it is quite noisy, but that is my only complaint about the vacuum. As much as I am a fan of the vacuum I’m not a fan of the app to run it. It is hard to use and difficult to find the needed info. I am very happy with this purchase.
Nana911 –
Even Goes Under the Beds!
We love this little vacuum! She did a great job when she mapped out our house. The first time she cleaned, it took a little longer for her to acquaint herself with the layout. I am able to set her cleaning schedule via the SharkClean app. She cleans every other day. I added a couple of “No-Go Zones” to help her avoid areas that might be difficult for her to access. She does a great job (I’ve been shocked at how much dust/dirt/pet hair is in the bin when I need to empty it!) And she even cleans under our beds! ‘Nuff said!
Jessica –
2 year update.
It’s never worked well. The bristles fall off every single time we run it. The map has never worked and 75% of the time the robot gets stuck under our dining room table. It’s labeled as an off limits area to avoid this. Wish I had saved up for a better one even though this one was over $400 when I bought it.
Chris B. –
Doesn’t Work!
Don’t Buy this…. Hasn’t worked after tons of calls and replacement parts…. Still nothing.
larry everhart –
Runs perfect!
This thing cleans very well! It’s nice to have something else sweep up after the dogs
Andrew L. Weinberg –
Great suction for pet hair but…
This is my third robot, vacuum cleaner, and by far the best one in terms of powerful suction and its ability to get pet hair and dust. There are several filters to clean and it really doesn’t amazing job. My complaint is controlling this product with the app. It doesn’t work properly. If you can live with that buy it.
steph –
Stops working after 2mos?
App no longer working, product support put me on permahold. The problem is you can’t run this robot without the app. Amazon chat is AI no assistance there though it states 90 assistance? Not a good investment IMO.
SOLOJO –
It truly works!
Run this everyday especially in our kitchen. Makes my wife less work. Noisier then I expected, but does a very good job.