Product Features and Description
- Powerful Suction: The Shark vacuum boasts formidable suction capabilities, adept at removing dirt from every type of flooring and tackling even the most stubborn home messes. Integration with the SharkClean App and compatibility with voice control through Amazon Alexa or Google Assistant add convenience to its operation.
- Matrix Clean Technology: Employing Matrix Clean, this robotic vacuum executes a meticulous grid pattern clean, ensuring multiple passes over soiled areas for comprehensive deep cleaning across the entire home.
- Self-Emptying Design: The robotic vacuum features a self-emptying base capable of holding up to 60 days’ worth of dirt and debris, eliminating the need for regular manual emptying or the purchase of additional disposal bags typical of other automatic emptying robots.
- Self-Cleaning Brushroll: A self-cleaning brushroll is designed to extract debris from carpets and engage smoothly with hardwood floors, effectively capturing hair and dirt while also being engineered to prevent hair wrap issues.
- Precision Home Mapping: Equipped with 360° LiDAR technology, the vacuum precisely maps out your home, ensuring thorough cleaning while adeptly avoiding obstacles, regardless of lighting conditions, and adjusting to daily changes within the space.
- Pet-Friendly Features: This robot vacuum is ideal for pet owners, combining potent suction, a self-cleaning brushroll, and an efficient self-empty system to effortlessly collect pet hair and other debris.
- Hands-Free Operation: The robot offers the convenience of hands-free control, allowing users to schedule cleanings, start cleaning sessions on demand, or trigger operations via voice commands using smart home devices.
The Shark AI Ultra Self-Emptying Robot Vacuum is a state-of-the-art cleaning device that ensures a thorough and efficient home cleaning experience. With its robust suction power, this robot vacuum is engineered to tackle dirt and debris with ease. Its advanced Matrix Clean Navigation technology is designed to provide a comprehensive cleaning pattern, ensuring that every corner of your home is attended to without any spots being overlooked.
This high-tech vacuum also boasts Precision Home Mapping, which allows for accurate cleaning routes and improved object avoidance, protecting your furniture and valuables from accidental bumps. The convenience is further amplified by its self-emptying capability, featuring a bagless base that can hold up to 60 days’ worth of dirt and debris. This means minimal maintenance and more time for you to enjoy your impeccably clean living space.
- Brand: Shark
- Model Name: AI Ultra
- Special Feature: Smart Mapping, Self-Emptying, Bagless, Pet Hair Pick Up, Obstacle Avoidance, Lightweight, LiDAR Navigation See more
- Color: Gray, White, Black
- Product Dimensions: 13.08″L x 8.43″W x 13.9″H
- Included Components: (2) Side Brushes, Filter, Shark AI Robot, XL Self-Empty Base
- Filter Type: Cartridge
- Battery Life: 60 days
- Capacity: 0.27 Gallons
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Google Assistant, Amazon Alexa
- Form Factor: Robotic
- Item Weight: 15.25 pounds
- Manufacturer: SharkNinja
- ASIN: B09T4YZGQR
- Country of Origin: China
- Item model number: AV2511AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Number of pieces: 5
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
- Surface Recommendation Carpet & Hard Floors:
- : Item Weight 15.25 Pounds
- Battery Cell Composition Lithium Ion:
Shark AI Ultra: Unveiling Top-Tier Features and Performance Grades
| Feature | Description | Grade |
|---|---|---|
| Smart Mapping | The Shark AI Ultra utilizes advanced algorithms to create a detailed map of the home, enabling efficient cleaning paths and customizable cleaning areas. | Excellent |
| Self-Emptying | This feature allows the Shark AI Ultra to empty its dustbin into the XL self-empty base, reducing the frequency of manual intervention. | Good |
| Obstacle Avoidance | Equipped with sensors and intelligent navigation, the vacuum can detect and avoid obstacles, ensuring safety and thorough cleaning. | Good |
| LiDAR Navigation | LiDAR technology offers precise navigation and room mapping, which is critical for the Shark AI Ultra’s performance in navigating complex environments. | Excellent |
| Battery Life | With a battery life that supports up to 60 days of operation before needing to be recharged, it stands out from many competitors offering less. | Excellent |
| Filter Type | The cartridge filter system is designed to trap dust and allergens effectively, maintaining indoor air quality. | Good |
| Capacity | The Shark AI Ultra boasts a 0.27 Gallons capacity, which is sizable for robotic vacuums, meaning less frequent emptying of the self-empty base. | Good |
| Control Method | Voice control through compatible devices like Google Assistant and Amazon Alexa offers user convenience for operating the Shark AI Ultra. | Good |
What’s Good, Bad, and Ugly About the Robot Vacuum? An In-Depth Review
The Shark robot vacuum has garnered positive remarks from users who value its time-saving capabilities and its proficiency in cleaning both carpets and hard floors. As one user joyfully stated, “Saves us 112hrs a year! That’s roughly 20 min a day. The orange is worth the squeeze.” This sentiment is echoed by others who highlight the vacuum’s impressive mapping technology, which allows users to instruct the device to clean specific rooms via their phone. The convenience offered by the vacuum’s self-emptying feature is frequently praised, as it can handle pet hair effectively, with one user affirming, “This vacuum is awesome. We have two Spaniels and the wife has extremely curly red hair. This vacuum does its job and then some.”
In terms of reliability, there are reports of the Shark vacuum performing exceptionally for several months without any significant issues. Its scheduling functionality, when operating correctly, enables users to automate their cleaning routines, providing a seamless and hands-off experience. The machine’s performance is considered comparable to higher-priced alternatives, as one user acknowledges, “does the hard floors right and as good as the ones that cost twice as much.”
Despite its advantages, the Shark robot vacuum also faces considerable criticism. A recurring theme in the negative reviews is the vacuum’s longevity, with multiple users experiencing breakdowns within a year. One user expressed frustration, stating, “Only Lasted 8 Months,” while another added, “Broke in a Couple of Months.” Technical issues such as error messages regarding the IR disc and wheel malfunctions have been reported, leading to dissatisfaction with the device’s durability and quality assurance.
The accompanying app has been a source of discontent, with users citing a lack of basic functionality like matrix cleaning and random activation at odd hours despite scheduled times and “do not disturb” settings. Customer service responses have been found wanting, with suggestions like factory resets failing to resolve the issues permanently.
The product’s handling of pet hair has also been critiqued. One user found the model not suitable for pet hair, experiencing frequent clogging, and feeling that the money spent was wasted. Additionally, the machine’s inability to clean without supervision has led to increased user intervention, negating the purpose of an autonomous vacuum. The sentiment is summed up by a user’s comment, “Refuses to clean the room I send it to,” indicating problems with the vacuum’s smart features.
Connectivity and mapping issues plague some units, with the vacuum either cleaning the same area repeatedly or struggling to navigate around the home effectively. This has been compounded by the apparent lack of firmware updates or responsive technical support to address such glitches. As one user lamented, “It’s a brick because the app can’t connect,” highlighting the frustration felt when the device fails to meet expectations.
The stars speak of…
Opinions about this product were divided in such a proportion among the buyers.
This robot is working great for our family home so far. It has mapped the main floor perfectly. Each day it runs it gets better and better at getting every inch of the room area. We have used it for 1 week daily and each day I am surprised on how much pet hair and dust it picks up. I would recommend this product for this price range. Worth the money.
Disappointed. Got this to replace my iRobot Roomba. My Roomba picked up all the dog hair feom my carpet. This Shark just goes over the top of it and leaves the hair. This may be fire for houses with no carpet, but it sure isn’t as good as the iRobot. Looks like this will be going back.
Available Product Variations
Shark RV1001AE IQ Robot Self-Empty XL, Robot Vacuum with IQ Navigation, Home Mapping, Self-Cleaning Brushroll, Wi-Fi Connected, Works with Alexa, Black
- Brand: Shark
- Model Name: Shark RV1001AE
- Special Feature: Cordless
- Color: Black
- Product Dimensions: 38.9″L x 26.3″W x 49.6″H
- Included Components: (2) extra side brushes, (1) Self-Empty Base, (1) Shark IQ Robot
- Filter Type: Non Washable Filter
- Battery Life: 30 days
- Voltage: 100240 Volts
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Amazon Echo
- Form Factor: Robotic
- Item Weight: 13.23 pounds
- Manufacturer: SharkNinja
- ASIN: B07S864GPW
- Item model number: RV101AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Specific instructions for use: dual action, hard floor, carpet
- Assembly required: No
- Number of pieces: 1
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
Variation’s Features
- Extended Dirt Collection Capacity: The Shark AI Ultra features a revolutionary bagless, self-emptying base that can contain up to 45 days’ worth of dust and debris. This innovative design eliminates the need for buying disposal bags, offering a hassle-free maintenance experience.
- Powerful Suction Performance: Engineered for efficiency, the Shark AI Ultra boasts robust suction capabilities. It is adept at handling a variety of debris types, including large particles, fine dust, and pet hair, ensuring thorough cleaning on both carpets and hard floors.
- Advanced Self-Cleaning Brushroll: The Shark AI Ultra is equipped with a self-cleaning brushroll that’s designed to dig deep into carpets and engage smoothly with hardwood floors. It excels at removing embedded debris and hair without the worry of hair wrap, maintaining optimal cleaning performance.
- Smart Control Convenience: With the SharkClean app, you can schedule cleaning sessions for your entire home or specific areas directly from your phone. The Shark AI Ultra also supports voice commands via Amazon Alexa or Google Assistant, making it easy to initiate cleanings or target specific rooms on demand.
- Intelligent Home Mapping: The Shark AI Ultra comes with total home mapping and room selection features, allowing it to map your home for efficient navigation. You can easily direct the robot to clean particular rooms according to your immediate needs.
- Systematic Cleaning Path: The Shark AI Ultra ensures thorough coverage with its row-by-row cleaning approach. It methodically cleans each area before moving to the next, providing a systematic and complete cleaning experience across your entire home.
- Convenient Recharge and Resume: When the Shark AI Ultra needs to recharge, it smartly returns to its dock. After recharging, it can resume cleaning from where it left off, ensuring no spot is missed and your home is consistently clean.
Variation’s Description
Embrace the cutting-edge convenience of the Shark IQ Self-Emptying Robot Vacuum, a marvel in home cleaning technology that blends the ease of a self-emptying base with advanced IQ Navigation for comprehensive, efficient cleaning. Equipped with powerful Shark suction and a self-cleaning brushroll, this robot vacuum ensures your floors are meticulously cleaned with minimal effort on your part. Its intelligent design maps out your entire home, ensuring every nook and cranny is covered, leaving you with a spotless living space after every vacuuming session.
What truly sets the Shark IQ Robot Vacuum apart is its ability to autonomously dispose of collected dirt and debris after each cleaning cycle. The vacuum’s bagless base serves as a temporary landfill, capable of holding up to a month’s worth of grime, which means you can forget about the hassle of frequent emptying. This seamless integration of smart technology into your home cleaning routine is not only a testament to convenience but also to the innovative engineering of the Shark AI Ultra line. Enjoy the simplicity and efficiency that come with owning one of the most sophisticated cleaning tools in the market.
With the Shark IQ Robot, you are not just purchasing a vacuum; you’re investing in a lifestyle upgrade. The robust Shark AI Ultra technology within ensures that your cleaning needs are handled with the utmost precision and care, allowing you more time to focus on what truly matters in your life. Let this intelligent home assistant take the reins of your vacuuming tasks, and step into a world where home maintenance is no longer a chore, but a seamless, almost invisible part of your day-to-day life.
Insights & Inquiries: Getting to the Heart of Your Questions
Sure, here are eight frequently asked questions about the Shark AI Ultra Voice Control Robot Vacuum with Matrix Clean Navigation, along with comprehensive answers for each.1. How does the Matrix Clean Navigation feature work?
The Matrix Clean Navigation feature uses advanced sensors and algorithms to map out your home’s floor plan and identify obstacles. This technology ensures that the vacuum moves in an efficient pattern for a thorough clean and navigates around furniture and other objects without getting stuck.
2. Can the Shark AI Ultra handle cleaning both carpets and hard floors?
Yes, the Shark AI Ultra is designed to work effectively on both carpets and hard floors. It adjusts its suction power accordingly to ensure optimal cleaning on different types of surfaces, making it suitable for homes with mixed flooring.
3. What is the capacity of the self-empty base, and how often does it need to be emptied?
The self-empty base has a capacity of 0.27 gallons and can hold up to 60 days’ worth of dirt and debris. The frequency of emptying the base will depend on usage and the amount of dirt your vacuum picks up, but for most users, it won’t need to be emptied for up to two months.
4. How does the Shark AI Ultra deal with pet hair?
The Shark AI Ultra is designed specifically to handle pet hair with its powerful suction and brushroll. It effectively picks up pet hair from both carpets and hard floors, making it ideal for homes with pets.
5. Can I control the Shark AI Ultra using voice commands?
Yes, the Shark AI Ultra supports voice control through compatible devices like Google Assistant and Amazon Alexa. You can start, stop, or schedule cleanings with simple voice commands, adding convenience to your cleaning routine.
6. Is there a mobile app available for the Shark AI Ultra, and what can it do?
While the provided description does not mention a mobile app, many smart robot vacuums, including those from Shark, often have an accompanying app. These apps typically allow users to schedule cleanings, view cleaning history, set no-go zones, and monitor the vacuum’s status. Check the manufacturer’s website or product manual for details on the app’s availability and features.
7. How long is the warranty, and what does it cover?
The Shark AI Ultra comes with a 1-year limited warranty. This warranty generally covers defects in material and workmanship under normal household use. It’s essential to review the warranty details provided by Shark to understand what is covered and any exclusions or conditions that may apply.
8. How do I maintain the Shark AI Ultra and its self-empty base?
To maintain the Shark AI Ultra, you should regularly clean the filter, side brushes, and brushroll to ensure optimal performance. The self-empty base’s dust bin should be emptied every 60 days or when full, and the filter inside the base should also be maintained according to the manufacturer’s instructions. Always refer to the user manual for specific maintenance guidelines to keep your vacuum running smoothly.
Lisa Riley –
Great purchase!
So far, I’m only on day two – but hear me out… I’ve done my entire main floor 4 times – and it keeps pulling pet hair from my commercial grade (crappy) carpets. Where was it all hiding?!! Who cares – it’s not there now! Setup was a breeze, mapped my main level in 20 minutes, set my zones and it was off in a flash. Battery takes forever to charge, but once it’s full – it’s good for the long haul. So happy with my purchase.
Sharon J Golden –
Problem with App
I have a problem with my app, and can’t seem to get the company to get back to me. Can’t run the robot without the app.
Amazon Customer –
No parts available!
I really like this vacuum BUT shark no longer makes replacement parts for it. My first one stopped working 5 days before the warranty was up. I’m still waiting for a replacement but if that one breaks after a year there is nothing more that can be done. Not worth the money when it doesn’t last very long.
Cathy Pike –
Good for a house with kids and pets
I spent more this time on my $25 garage sale special last time. I remember having to hunt the old vacuum down to charge it and entry it; it was very needy. This new vacuum maps out where I want it to be. I blocked off 4 rooms by closing the door during the mapping process and it doesn’t go in those rooms. When I send it out to clean it does as good of a job as I can expect. When it’s full it goes back to the base, unload the trash, then goes back out to keep cleaning. When (in our house it’s not an if) the battery dies during cleaning it will charge itself then keep cleaning after it charges. I empty the bin and filters on the base and the filter in the vacuum. I also clean the brushes. I’ve had it for about a month and it was lost 1 time. It got stuck on a sock (kids) and was lost under some furniture. Other than that it’s been amazing.
Joelle –
Great vacuum
The media could not be loaded. Love this vacuum does a great job and easy to set up the app makes it easy to clean specific areas in your home with its “room” feature. Battery life is also good would recommend
George –
Item arrived late and missing parts
I promised this vac as a Thanksgiving gift, but it arrived 4 days late because Anizon chose to wait till the last minute to ship, then when it arrives it’s missing parts. but what arrived looks good, as it should being advertised as like new. so I am missing a filter and door I think
Larry L Cassler –
Cleans well
Love this ai shark robot the only thing is, it takes a bit of time to set it up. And I find that telling the robot to clean the whole first floor it jammed with dust. After cleaning it, I then told it to clean two rooms at a time. The robot has done well. My only complaint is that you really can’t do multiple floors. I have a three floor house. You have to buy one for each floor that gets expensive. So I with they were able to map out different floor with on robot.
James –
Works Good Enough
Overall this product will get the job done…mostly. I have 2 dogs and the vacuum gets stuck often with matted hair and debris. I think that this could be a problem with all robot vacuums. I like the vacuum and it does a good job but things could be improved. For the price this is definitely worth it.
Marian –
Beyong smart!
Does a great job cleaning and lets me know if something needs to be done.
Michelle H Bradsher –
Worked for less than a year.
I bought this 2 years ago when we started remodeling our house. Kept it in storage in my office in it’s original packaging until about 10 months ago when the house was ready. It ran mostly every day since then, but now the cliff sensor error prevents it from cleaning. Have cleaned sensors multiple times, have done a factory reset, nothing seems to fix it. Unfortunately since I bought it and didn’t use it right away it is out of warranty and there are no parts available to fix it myself. I now have a $400+ useless brick. I won’t be buying Shark products ever again. What a waste of money.
Benjamin Hayes –
Had hoped for better for the price
This little vacuum kinda sucks (not in the good way). I had hoped for something that’d keep the kibble my dog likes to leave around the house in check but it does a very poor job at picking them up. The vacuum also doesn’t get up against walls very well at all (example: straight foot board with clumps of dog hair along it the vacuum just completely misses all the hair). I didn’t expect a full sized vacuum clean from this unit amd fully expected to still break out the big vacuum weekly but I’m still disappointed. Not sure if mine has a sensor issue or if it’s normal for the vacuum to think something is in its way in the middle of the living room and stop, do a turn, go forward a bit, stop, do a turn and get back “on track”. Will run it a few more times and see if that fixes the issue…. I’m also a bit disappointed you can’t set a runtime of say 10 minutes then have it go evacuate what it’s collected and then cycle clean – evacuate 10 minutes repeat. It does do it every 30 minutes but that I feel is just too long.
FancyNancy –
Awesome!
Got this because I have two large dogs that shed like there’s no tomorrow. This vacuum picks up the hair and dust very effectively. When it’s full, it will make a sound and go to the charger/dispenser, empty, and go to the location where it was at. The app is super easy to use. I like that I can run it when I’m away from home and come home to a swept floor!
Matthew Moses –
Amazed , brilliant, 5 stars
Far superior then any iRobot, have been loyal to iRobot till horrible customer service , and warranty repairs. The value for this shark is amazing , 1/2 the price of my iRobot , setup was simple, charged quickly, 1 st trip around my home scanned in entire home, played out map, asked to crest rooms , labels, no go zones. Was simple. Set schedule, and ran perfectly, cleaning is far superior, uses laser ai vision, did not run into anything, , easy crosses transitions on flooring. Cleans quickly , quietly, empties itself quickly and returns back to the job it left. Very stable and surefooted on all surfaces. Hands down amazing.
Robert –
Worthless. wont connect to wifi
i have had the shark robot vacuum before in one of their earlier models and it worked “ok” picked up the pet hair but i still had to vacuum once or twice a week with a standup vacuum. Then about a year ago I upgraded my internet to fiber optic internet and my old shark robot would not connect to the Wi-Fi, so i chalked it up to being an older model and not compatible with new internet protocols and stored it away. Fast forward to black Friday 2023 and i buy this model with all the new features. and guess what… it to would not connect to my internet. I have spent two days on the phone with shark tech support as will as my internet tech support and after jumping thru all of their hoops nothing is resolved. I have several other devices including the Ring doorbell and other security cameras and such that use the 2.4G internet with no problem. So no save your money and dont buy this vacuum. its junk and even when they do work they are only so so at best.
PARealtor –
DID NOT WORK right out of the box!
Did not work at all. Website worthless and customer service made excuses but could not get it to work either. Sending it back and will never buy another Shark product.
agoble –
Quit working within first year.
We were very disappointed that this product quit working within a year of purchase. We researched thoroughly and bought this more expensive vacuum in hopes it would work better and would last longer. It did not and we were unable to get it fixed or replaced by company. It worked decently although we had to clean it out often and we do NOT have pets or children that live with us. Spend your money on another brand. I’m a little late to post a review but as I was looking to purchase a new one I thought of it.
Ashley –
Was great until it wasn’t
This was great at first until after a few months ago when it stopped working correctly. There was an error that no matter what I did wouldn’t clear. Tried resetting and cleaning it without success. Wouldn’t recommend this.
james –
It cannot clean 4o minutes without asking for me to empty its dust bin.
Sharkey navigates great and cleans reasonably well for one pass. It is supposed to empty itself for up to 60 days. However, it cannot empty itself of one day’s vacuum detritus. Then it asks for its dustbin to be emptied. What good is a self emptying vacuum if it can’t self empty? It is useless. I have had it for two months. I thought maybe it needed to work every day for a while so there wouldn’t be so much in the bin. Still the same useless inability to self-empty. I have probably emptied it 50 times in two months. It will go back to the source.
Vivian terbeek –
Complicated
Too Complicated to set up . But my computer skills are not good.
Phil –
Powered by artificial stupidity
Can’t sense a dropoff and will tumble down stairs if allowed to. Can’t map multiple disconnected areas or multiple floors. Worst of all for me, if you move one small piece of furniture, that spot won’t get cleaned until you wipe your entire map and start over. Actual cleaning is OK, not great. Overall, using the clunky app can easily eat up as much time as vacuuming by hand, and it (all of it — the stupid chimes, the noisy base station, the vacuum itself) is too loud to run while trying to sleep.
Kaitlyn DeBruyne –
Did not last – not worth the money
We bought this vacuum to help with pet hair in addition to our normal vacuuming. It worked really well for the first 6 months and then we kept getting error messages for the brush roll being stuck and continued to get the message despite cleaning out the brush roll every 2-3 days and even replacing the brush roll. We would have to completely factory reset the device to solve the problem which in turn deletes the map of our house and all of our schedules and no-go zones. Now we can’t fix it at all and Shark customer support doesn’t recognize our device. I would not recommend this product for anyone with pets as it did not last as long as we hoped it would, especially for the high price tag we paid.
Richard Spencer –
One of the Best purchase for our home to date
Great Vacuum, Cleans up over 90% of the dog hair and dirt my kids track into the house. have had no issue with it. the Matrix clean is amazing for getting your floors super clean. if you have allergies, this thing picks up a ton of dust. low maintance i very rarely have to empty out the trash container.
Jason A. Frey –
Suction power
I love this thing! I have a house keeper and maintain a clean house with two small indoor dogs. My down stairs is all hard floor. I could not believe how much debris this little robot picked up in between my house keepers cleanings (hidden dirt, lint, hair, etc). I took it upstairs today which is carpeted. It left nice vacuum trails and cleaned my carpet, bathroom tile floors, and shag carpet throw rug and bathroom floor mats. Both of my adult kids raved about the shark. I was skeptical but love it. The self emptying feature is really nice too.
Squeaky –
Won’t clean individual rooms
I purchased this unit in July. I followed all instructions, let the vacuum map daily for 3 weeks, set up rooms as directed, but when I asked it to clean a room (the kitchen) as opposed to the whole place, it cleaned the whole place. Tried different rooms – same result. Contacted support, tried everything they asked. Time ran out to return the vacuum. Nothing worked. Support told me to delete the map, allow the vacuum to remap for at least 8 days, then relabel rooms. I gave it 14 days of mapping the whole place again, and set up rooms again. Still won’t map one room. Support had PROMISED me a call back, they never called back. Now it’s November, well past the return window. This vacuum doesn’t have great suction. It won’t clean just one room. My old EcoVac would clean just one room, and could be scheduled to clean different rooms at different times. This vacuum cannot do any of that. I hate it – I really do. But Support ran through my return window, so I’m stuck with it. DON’T BUY THIS – SUPPORT WILL MAKE SURE YOU CANNOT RETURN IT IF THERE IS A PROBLEM!
SLB –
Piece of crap
keep getting front bumper stuck error, followed faq on issue. No resolve. unit only runs 2 days a week, not every day. Contacted Shark customer service and got nothing. plan on bring my irobot rooms in service
BRENDA –
Squeaky, doesn’t empty dog hair
Tried this now only the second time. The wheels are so squeaky as it moves around, didn’t/couldn’t empty into the dust retainer-was clogged up with one clump of dog hair. Really didn’t pick up much. I’m disappointed. Will try and return
Jerry Panderry –
cheaply built
this thing sucks
Shauna –
Connection
Had my vacuum for not even 6 months it lost connection contacted Amazon they were as worthless as always then contacted shark they were worthless as well. They had no idea what’s wrong with it. So have this expensive vacuum than won’t contact to wifi.
Cat Squires –
Stopped working after 6 months
Stopped working after 5 months and I babied it. It really was such a nice little vacuum until then. I’ve done all the resets and tried to find support online – I’ve taken it apart and put it back together again, but it’s blinking error codes at me. It looks like I’m out the few hundred dollars. If you want a machine to make your life easier, this product ended up costing me so so much time and energy as I’ve tried to fix it, but it’s just very not intuitive, and I’m really sad and disappointed about it.
Laura N. Kellar –
Absolutely not!!!
I bought this product in March 2023. I had an Eufy before that worked pretty good, but didn’t have the self emptying bin. I bought this one based on the positive reviews. I have no idea how in the world these reviews are accurate. It had to be replaced in April because it would consistently stop in the middle of the floor. It has never been that good at cleaning. Always some debris was left behind. I don’t expect it to be 100% perfect, but for double the cost of my other one you would think it would be at least pretty good. Fast forward to November of 2023, I keep getting an error code that there was debris on the bottom (error code 2 I believe). I clean the machine at least once a week and I didn’t see anything. I then called their customer service. I had to do a video call so they could watch the machine. After that, the representative advises that it is a problem with the brush. She said that it costs $21.99 plus shipping. I about lost it. 7 months after I bought the machine the roller breaks and they want me to pay for it. It has a “limited” 1 year warranty. Make sure you focus on the limited. She said the warranty covers the machine and not the parts. After advising that I would be going on social media to share this story, they suddenly agreed to send it to me free of charge. BTW, my wife also has a shark hair dryer and stopped using it because it will randomly not work. Never again will I buy a shark product and I advise strongly that you don’t either.
J. Lane –
Gifted
I purchased one for myself and loved it so much I purchased one for my daughter in law for Christmas.
Jan E Alford –
poor quality, doesn’t last.
This machine did not last more than a year and a half. It broke down and no longer works. My son took it to a vacuum repair center and was told that it would cost more to repair than it was worth. For a $600.00 vacuum it should have lasted several years. Very disappointing!
L. Mettler –
You won’t regret it.
Saves us 112hrs a year! That’s roughly 20 min a day. The orange is worth the squeeze.
Amazon Customer –
Only Lasted 8 Months
It advertised this IR disc that sits on top of the device but that’s what caused it no longer run. It gets an error that the disc needs to be cleaned. Shark Support says use a QTip and compressed air but that doesn’t work. The device is now a fantastic door stop. The app doesn’t provide basic functionality that competitors do. For example, you can’t matrix clean a room. Finally, it randomly runs at really early hours in the morning. The schedule is set for during the day and “do not disturb” is enabled. It doesn’t care, it does what it wants. Shark Support said do a factort reset and hope the problem goes away. Shockingly, the problem returned. If this would had lasted longer than 1 year, I would give it an extra star.
Amazon Customer –
Item arrived filthy and full of dirt.
I am returning this item. It is more than packaging damage as you can see. Item was dirty and has been used and filters were full of dirt.
Kimberly –
Pet hair
This is my 2nd shark in my opinion this model is not good for pet hair, it gets clogged and doesn’t empty regularly. So you have to stop it and clean it out yourself. I do not like this model and I feel like I wasted my money!
The Wonderland –
Had doubt
Very happy with this purchase, does the hard floors right and as good as the ones that cost twice as much. It well map, not mop. It does not mop. Know that it does great for what it does.
Sam –
Stopped working
Worked for less than a year. Says there is something wrong with the wheel and to contact customer service.
Kamille V Misewicz –
Broke in a Couple of Months
This is so upsetting. You spend nearly $400 for a robot vacuum that breaks in 4 Months. They need to extend the return window for things like this. It really sucks that I am stuck with a $400 useless piece of junk that now I have to pay to have recycled. Amazon should extend return windows for things like this.
Jenapaints –
Works great
Uploaded on my phone and it mapped my house. I can tell it to clean which rooms I want cleaned from my phone. Love that. Cleans pretty good. Had to turn off the recharge and continue vacuuming, but kept the empty and continue vacuuming feature. Scheduled it to vacuum at a certain time three days a week. I don’t have to lift a finger. It does all the work and does a decent job.
donald godwin –
Not as advertised
Poor mapping
Jack –
Shark Attack
We have an iRobot before, but it doesn’t compare to the Shark. This vacuum is awesome. We have two Spaniels and the wife has extremely curly red hair. This vacuum does its job and then some.
S Silver –
Refuses to clean the room I send it to
I have used this for at least a year. In that time it has worked perfectly maybe only a handful of times. It rarely goes to the room I specify. I don’t know why I paid extra for a mapping robot vacuum when it doesn’t use the map. The room it’s docked in is pretty much the only room that gets cleaned consistently The self emptying feature works great but that’s about it. The actual vacuuming is fine but not great
faviananguiano –
Poor Product
Do not waste you time buying this product, mine stopped working after replacing it with brand new brush, filters, and a deep cleaning. It would turn on and come off the base about a foot then turn off by its self. I reached out to Shark customer service and they informed me that the “POD,” needs to be replaced which in terms meant that the vacuum had an internal issue and they were out of those components. Not worth my time and money to deal with this issue.
Reyna –
It stopped working after 10 months
So we bought last year in nov 22. been using almost every day since. we clean it regularly, etc. recently since maybe sept every time we tried to start it kept saying it was getting an error number 4 which means something is stuck on the roller brush. we took the roller out and there was nothing. sometimes take brush out and putting it back in worked until it stopped. we called shark and they said it was out of warranty and the brush replacement would b more than 60. we are currently waiting for the brush replacement for more than two weeks. i wouldn’t really recommend this to anyone. the older version is better
Bobby Pullum –
THE WORST EVERRRRRR!
I kept hesitating to return this machine and now have missed my window. It creates even more work for me. I have to clean up after it. I have area rugs, not thick ones at all and when it hit the lip and goes over, it dumps what it has been picking up and I vacuum everything all over. Does not pick up hair and small debris worth crap. I want my Roomba back. And this was not a cheap acquisition. I hope Amazon really reads these reviews.. I could not be more dissatisfied!!!!!
C. Knight –
Simply Amazing Technology
Birthday present for myself and I am in love. This device is smarter than I am and definitely more thorough! You deserve one of these too.
Scott Johnson –
App not perfect but hoping upgrades improve it.
Cleans well. The programming seems glitchy as it will miss a spot and then come back a room later and do it. Sometimes dances in circles when it should just turn around for another pass across the room. Obstacles are a challenge for this robot. I suggest picking up everything you can before a cleaning run. This includes chairs and rugs. Things just go smoother. The app won’t allow diagonals when setting up rooms. The borders don’t seem very exact, on rooms or no-go zones. You’ll need to fiddle with it. If you’re not happy with the exploratory run during setup, don’t be afraid to do it again. It does do a pretty good job cleaning. I’m happy with it but could be a bit happier with some details ironed out.
Tim J. –
Was great while it lasted.
When it first arrived, it mapped our home and cleaned it perfectly for months. It was the greatest thing ever. You cannot buy the shark brand rollers and brushes as they are never in stock so you are forced to go with the 3rd party parts which are low quality. Then after about 6 months it started getting lost and couldn’t find its way home. I tried resetting it and remapping my home but it maps a small area then returns to home. I feel like it should last at least a year and that’s just not my experience as I will have it a year at the end of november. I had to replace one of the side brush motors as well already. I would recommend going with a different brand.
cr250 –
Best robovac we’ve owned
I was so impressed I got two of these for my house. Cleans very well on carpet and solid floors with three dogs – one is very fluffy and sheds constantly. Even with an unimaginable amount of dog hair I only have to empty them once a week or so (if I remember) and it keeps on cleaning. My favorite thing about it is it never gets stuck in places or on things like all of my other robovacs. I think there has been less than 5 times where I’ve had to go and find it over several hundred runs which is incredible as compared to the much more expensive robots that I’ve had in the past. Very happy with these.