Product Features and Description
- Unmatched Suction Power: The Roomba j9+ boasts exceptional cleaning abilities, outperforming other robot vacuums with 100% stronger suction, allowing you to enjoy a cleaner home without the effort. Compared to Roomba Combo i Series robots, it delivers a more powerful clean.
- Smart Dirt Detection: With innovative Dirt Detective technology, the Roomba j9+ learns from past cleanings to optimize its performance, focusing on high-traffic areas and enhancing suction and cleaning passes as needed.
- Intelligent Object Recognition: Utilizing iRobot OS and PrecisionVision Navigation, the Roomba Combo j9+ identifies and avoids common obstacles such as cables, pet waste, and clothing, ensuring an uninterrupted cleaning experience.
- Pet Owner’s Assurance: The P.O.O.P. (Pet Owner Official Promise) guarantees that your Roomba j9+ will not encounter pet waste. If it fails to avoid it, iRobot offers a robot replacement at no cost, subject to additional terms and conditions available on their website.
- Self-Emptying Convenience: The Roomba j9+ self-empties into a bag that can hold up to 60 days’ worth of debris, providing the luxury of not having to think about vacuuming for up to two months.
- Quick Mapping Technology: The latest Roomba robot vacuum maps your home 7 times faster than previous models, allowing you to start targeted cleaning quickly after just a single run-through of your space.
- Effective 3-Stage Cleaning System: The Roomba j9+’s proprietary 3-stage cleaning system includes Dual Multi-Surface Rubber Brushes, an Edge-Sweeping Brush, and a 100% stronger Power-Lifting Suction, ensuring a thorough clean on every pass. This system shows a marked improvement in suction power compared to the Roomba Combo i Series robots.
The iRobot Roomba j9+ vacuum elevates home cleaning with its powerful suction capabilities, boasting a strength that is 100% greater than the Roomba i Series models. Its design is specifically tailored for pet owners, offering features that effectively remove even the most stubborn pet hair embedded in carpets. The adjustable cleaning power ensures a thorough clean tailored to your home’s needs.
This advanced Roomba j9+ robot vacuum is a pet owner’s ally, equipped with dual rubber brushes to capture fine dust and allergens post-park visits. It showcases an intelligent navigation system adept at avoiding pet toys and food bowls, backed by the iRobot P.O.O.P. (Pet Owner Official Promise) guarantee*. In the event it encounters pet messes, iRobot promises a replacement, ensuring peace of mind. The proprietary Dirt Detective technology, part of the iRobot OS, intelligently monitors cleaning habits to auto-adjust its cleaning strategy, maintaining an impeccable home environment. The j9+ model’s release represents iRobot’s commitment to innovative solutions for pet-friendly homes.
With the Roomba j9+ robot vacuum, pet love is made easy, handling the aftermath of furry friends with finesse. It’s a remarkable addition to the iRobot lineup, and reviews are likely to praise its dedicated approach to tackling pet-related challenges. Embrace the joy of pet ownership without the worry of clean-up—let the Roomba j9+ handle the mess.
- Brand: iRobot
- Model Name: iRobot® Roomba® j9+
- Special Feature: Smart Mapping, Dirt Detection Sensor, Scheduling, Obstacle Avoidance, Auto-Docking, Self-Emptying
- Color: Ruby Bronze
- Product Dimensions: 13.3″L x 13.3″W x 3.4″H
- Included Components: 1 Extra High-Efficiency Filter, 1 Clean Base® Automatic Dirt Disposal, 1 Roomba® j9 Robot Vacuum, 1 Extra Corner Brush, 2 Dirt Disposal Bags
- Filter Type: Cartridge
- Battery Life: 180 minutes
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Compatible Devices: Amazon Echo
- Form Factor: Robotic
- Item Weight: 7.5 pounds
- Manufacturer: iRobot
- ASIN: B0C415NHBM
- Item model number: J955020
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #6,857 in Home & Kitchen (See Top 100 in Home & Kitchen) #15 in Robotic Vacuums
- Batteries required: Yes
Discover the future of effortless cleaning with the revolutionary iRobot Roomba j9+ Self-Emptying Robot Vacuum. Boasting ultra-powerful suction, advanced obstacle avoidance technology, and a self-emptying feature that grants you freedom from vacuuming for up to 60 days, it’s ideal for pet owners. For in-depth insights on the j9+ and its peers, explore our comprehensive roundup of cutting-edge robot vacuums designed to make home maintenance a breeze. Experience the evolution of home cleaning with just a click here.
Under the Microscope: Evaluating the Product’s Pluses and Minuses
The Roomba J9+ appears to be a device that has garnered a mix of praise and criticism from users. Among its positive aspects, customers appreciate the improved cleaning performance, especially when compared to previous models like the S7+. One user mentioned, “Cleans much better than the S7+ it replaced, and runs longer on a charge.” The J9+ also features interchangeable parts with older models, which is a convenient aspect for those who are upgrading from a previous Roomba.
Users have noted the J9+’s proficiency in navigating around the house, with its mapping capabilities being highlighted as efficient. For instance, one user shared, “This thing is pretty accurate and does a great job. Mapping takes forever, and it can get pretty loud but [it’s a] great machine.” The object avoidance feature has also been commended, with a customer noting that it provides pictures of what it avoided, which they found to be a neat addition. Furthermore, the robot vacuum’s ability to pick up pet hair has been met with approval, a feature that is crucial for pet owners. The vacuum’s ease of setup has been praised as well, as one user happily stated, “MO (yes, I named it) was super easy to set up.”
For those concerned about battery life and suction power, the J9+ has received positive remarks. One review noted that it has more suction and a longer battery life compared to the J7, though this does come with a caveat regarding increased noise levels. Additionally, the ability of the Roomba J9+ to integrate with home networks, after initial setup issues, has been reported to work flawlessly.
Despite the aforementioned strengths, the Roomba J9+ has not been without its problems. One of the more serious complaints includes a unit that was “Dead on arrival – $600 piece of garbage,” according to a disappointed customer who faced battery issues from the get-go. There have also been reports of difficulties during the initial setup process, particularly with app connectivity. A user expressed frustration, “Both the J7 and J9 wouldn’t connect to my Google Pixel 7 pro via Bluetooth.” Additionally, customer service has been cited as unhelpful in resolving these issues.
Some users have encountered problems with the Roomba’s ability to clean certain types of debris effectively. One review stated, “The Suction power seems to be fine, but the fact that the brush/rollers used are rather useless at picking up dust, dirt, and hair.” Furthermore, issues with emptying the bin, particularly with cat litter, have been a source of inconvenience for users, requiring manual intervention.
Concerns have also been raised about the robot’s durability and intelligence. Some customers have reported that the device is prone to getting stuck and has difficulty completing a full cleaning cycle without encountering errors, such as “Error 2 – Brushes Need Cleaning error on Carpet.” Lastly, there have been remarks about the product feeling unfinished, with one user expressing regret, “I do not want to beta test your unfinished product.” This sentiment echoes the frustrations of several customers who expected more from the high-end robot vacuum.
What do the stars speak of?
Opinions about this product were divided in such a proportion among the buyers.
The most helpful positive feedback Reviewed in the United States on November 11, 2023 by J. Edmondson, and is titled “A succesor to my S9”
I’ve had this just for a day, but I know this robot is going to surpass my S9+. I have a J6+ in my office and it’s NEVER gotten stuck in 6 months of ownership. Its dodged cords, dog toys and blankets that have fallen on the floor. This robot has been doing the same, the suction is like my S9, however the side brush doesn’t get crushed like the S9 did on carpet. Mapping my house used to take 3 hours on the S9, with this robot it did it in half that. The method for mapping has changed and it speeds it up. The map is accurate, LIDAR wasn’t needed. It picks up all my dog hair and sand from when I visit the beach. I bought it for $599 early black friday deal Nov 2023.
Customer Rating: 5
Helpful Rate: 9
Variation purchased: B0C415NHBM
People find the following negative one quite helpful. Reviewed in the United States on October 25, 2023 by clayton mulrey, titled “I do not want to beta test your unfinished product.”
I got this to replace my Roomba I have had for years It still works great but it is very loud and has no obstacle detection at all I just got a puppy so that is important to me After doing some research I decided to go for the top of the line J Right off the bat it had problems It leaves the base and stops for over a minute then starts again for a while then wants the bin emptied Its brand new and has never run nothing is in the bin Once I got it to run for a while after several time of restarting it from the base it started to map my house I went into a few rooms fine most it did about half then left never to return Nothing I could figure out would make it map or even try to enter the unmapped part of my house I googled this problem and found lots of people complaining about the same thing with the J The only answer was keep running it and hope it smartens up or wait for a update at some point I’m not paying what I paid for this
Customer Rating: 2
Helpful Rate: 30
Variation purchased: B0C415NHBM
Available Product Variations
Style: Roomba J9+ w/ 3PK Bags
614.99 $
Today only price
iRobot Roomba J9+ w/ 3PK Bags
- Brand: iRobot
- Surface Recommendation: Hard Floor
- Special Feature: Bag
- Power Source: Battery Powered
- Compatible Devices: Amazon Echo
- Form Factor: Robotic
- ASIN: B0CK4B2V31
- Best Sellers Rank: #6,987 in Home & Kitchen (See Top 100 in Home & Kitchen) #13 in Robotic Vacuums
Get it for 614.99 $ Limited Sale
Style: Roomba J9+ w/ Braava M6
898 $
Today only price
iRobot Roomba J9+ w/Braava M6
- Brand: iRobot
- Special Feature: Smart Mapping
- Battery Life: 150 minutes
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Form Factor: Robotic
- ASIN: B0CK4GCJJQ
- Best Sellers Rank: #6,987 in Home & Kitchen (See Top 100 in Home & Kitchen) #13 in Robotic Vacuums
Variation’s Features
- Powerful Suction: The Roomba j9+ robot vacuum offers unparalleled cleaning with its super-powered system that delivers 100% stronger suction compared to the Roomba Combo i Series, ensuring your focus remains away from cleaning duties.
- Advanced Robot Mop: The Braava jet m6 robot not only mops your floors, but also comes with smart features like Precision Jet Spray for dealing with sticky messes and kitchen grease, boasting a runtime of 150 minutes and suited for large areas.
- Smart Dirt Detection: Featuring Dirt Detective intelligence, the robot learns from previous cleaning sessions to prioritize rooms and adjust suction power and cleaning passes for a more efficient clean.
- Seamless Mopping Integration: The Braava jet m6 is designed for large spaces, capable of cleaning multiple rooms and navigating around objects and furniture, suitable for various hard floors and can clean an area of 400 to 1000 square feet.
- Intelligent Object Recognition: The Roomba Combo j9+ employs iRobot OS and PrecisionVision Navigation to identify and avoid obstacles such as cords, pet waste, and other common items, ensuring a smooth cleaning path.
- Smart Navigation: Equipped with vSLAM navigation technology, the Braava jet m6 maps your home to create Smart Maps for efficient cleaning routes, and can recharge and resume cleaning when needed to complete the job.
- Pet Accident Protection: The P.O.O.P. (Pet Owner Official Promise) guarantees that the Roomba j9+ will avoid pet waste, with a promise to replace the robot for free if it fails to do so, subject to additional terms and conditions available on the iRobot website.
Get it for 898 $ Limited Sale
Style: Roomba J9+ w/ Braava M6 + Cleaning Solution $905.99
905.99 $
Today only price
iRobot Roomba J9+ w/Braava M6 + Cleaning Solution
- ASIN: B0CK3NHRJF
- Best Sellers Rank: #6,987 in Home & Kitchen (See Top 100 in Home & Kitchen) #13 in Robotic Vacuums
- Form Factor: Robotic
- Included Components: Cleaning Solution
Variation’s Features
- Peak Vacuum Performance: The Roomba j9+ stands out as the most powerful robot vacuum from iRobot, boasting a suction capability that is 100% stronger than the Roomba Combo i Series robots. It’s designed to provide an exceptional cleaning experience, removing dust and debris effortlessly, allowing you to enjoy a cleaner space without the hassle of manual cleaning.
- Advanced Robot Mop: The Braava jet m6 is engineered to mop floors with precision, employing Precision Jet Spray to effectively handle tough, sticky messes and kitchen grease. It’s capable of cleaning for up to 150 minutes, ensuring thorough coverage for your home’s hard floors. It offers customizable cleaning schedules and is built to navigate through complex spaces and beneath furniture, making it a convenient solution for maintaining cleanliness.
- Specialized Cleaning Solution: The Braava Jet Hard Floor Cleaning Solution is formulated to enhance the mopping performance of your robot mop, ensuring a deeper clean and a pleasant, lasting scent throughout your home.
- Efficient Mopping for Large Spaces: The Braava jet m6 is perfectly suited for extensive areas, efficiently cleaning multiple rooms and larger spaces. It can navigate around obstacles and furniture with ease, and is compatible with a variety of hard floor types, including hardwood, tile, and stone. The device is capable of cleaning areas ranging from 400 sq.ft. to 1000 sq.ft, making it a versatile tool for maintaining floor cleanliness.
- Pleasant Scent Addition: By using the recommended cleaning solution, you can ensure not only a thorough clean but also the addition of a fresh, long-lasting fragrance to your floors, elevating the overall ambiance of your living space.
- Smart Object Recognition: The Roomba Combo j9+ is equipped with iRobot OS and PrecisionVision Navigation, enabling it to intelligently identify and avoid obstacles such as cords, pet waste, and items like socks and shoes. This smart navigation ensures a smooth and efficient cleaning process without interruptions.
Get it for 905.99 $ Limited Sale
Style: Roomba J9+ w/ Replen Kit
663.99 $
Today only price
iRobot Roomba J9+ w/Replen Kit
- ASIN: B0CK3NMC6N
- Best Sellers Rank: #6,987 in Home & Kitchen (See Top 100 in Home & Kitchen) #13 in Robotic Vacuums
- Form Factor: Robotic
Variation’s Features
- Peak Vacuuming Performance: The Roomba j9+ offers exceptional cleaning capabilities, boasting a suction power that is 100% stronger than the Roomba Combo i Series robots, ensuring it picks up more dust and debris.
- Compatibility Notice: This product is designed to work with Roomba e, i, or j Series Robots but is not compatible with the Roomba Combo j7+.
- Advanced Cleaning Intelligence: Equipped with Dirt Detective technology, the Roomba j9+ learns from its cleaning history to optimize room prioritization, suction power, and cleaning passes for enhanced performance.
- Maintenance Kit: The kit provides all necessary items for the regular upkeep of your Roomba e, i, or j Series Robot.
- Smart Navigation: The Roomba Combo j9+ employs iRobot OS and PrecisionVision Navigation to intelligently identify and avoid obstacles like cords and pet waste, ensuring a seamless cleaning process.
- High-Efficiency Filtration: The system includes 3 High-Efficiency Filters that capture 99% of allergens from dogs and cats, maintaining a clean and allergen-free environment.
Get it for 663.99 $ Limited Sale
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iRobot Roomba Combo j9+ Self-Emptying & Auto-Fill Robot Vacuum & Mop – Multi-Functional Base Refills Bin
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Question Bank: Providing the Answers You Seek
How does the self-emptying feature work, and how often do I need to change the bag? The self-emptying feature is designed to allow the vacuum to automatically transfer the collected debris into the Clean Base® Automatic Dirt Disposal unit after each cleaning session. This process ensures you don’t have to manually empty the robot vacuum’s bin after each use. The bag inside the Clean Base® can hold up to 60 days’ worth of dirt and debris, depending on usage and household conditions. When full, the bag can be easily removed, disposed of, and replaced with a new one. Can this robot vacuum navigate and clean multiple floors in a home? Yes, this robot vacuum is capable of Smart Mapping, which allows it to learn, map, and adapt to your home’s floor plan. However, it cannot physically move itself up or down stairs. If you have multiple floors, you’ll need to manually place the robot on each floor you want it to clean. It will then create a separate smart map for each floor, allowing for customized cleaning jobs. Is the vacuum compatible with voice assistants, and how can I integrate it into my smart home? Yes, the vacuum is compatible with voice assistants such as Amazon Alexa. You can integrate it into your smart home by connecting it to your Wi-Fi network and linking it to your voice assistant device through the corresponding app. Once linked, you can start, stop, or schedule cleaning sessions with simple voice commands. What is the P.O.O.P. guarantee, and how does it work? The P.O.O.P. (Pet Owner Official Promise) guarantee is a commitment from iRobot that this robot vacuum will avoid pet waste while cleaning. If the robot does encounter a pet-related accident and fails to avoid it, iRobot will replace the vacuum. This guarantee requires registration and is subject to certain terms and conditions that can be found on the iRobot website. How does the vacuum deal with different types of flooring, like hardwood and carpet? The vacuum is equipped with a feature that automatically adjusts its suction power when transitioning from one floor type to another. It delivers a stronger suction on carpets to lift trapped pet hair and debris, while on hardwood or tile floors, it adjusts to prevent scattering of debris and to ensure efficient pickup. Can I set boundaries or no-go zones for the vacuum? Yes, through Smart Mapping technology, you can set up virtual boundaries or no-go zones within the companion app. These zones tell the robot vacuum where it should not go, which is particularly useful for keeping it away from pet bowls, clutter, or areas with delicate items. How long does the battery last, and what happens if the vacuum runs out of power during a cleaning session? The vacuum has a battery life of up to 180 minutes on a single charge, which should be sufficient for most homes. If the battery runs low during a cleaning session, the vacuum will automatically return to its charging base to recharge. Once recharged, it can resume cleaning where it left off, ensuring the entire space is cleaned without manual intervention.
Duffy Hacksalot –
Roamed Around instead of sucking…..
Didn’t pickup hardly anything on any surface. Instant return!
Toni Bondy –
Vacuum works, but watch out for carpets with pets and don’t trust the p.o.o.p claims!
This is just an “ok” robot vac. It does well on hard surfaces for most things, but totally avoids other things, like a stray candy wrapper, or spilled cat litter, or… or.. well, anything but small bits of dust and dirt. On carpet it’s a whole nother thing! It loves to grab up all the hair my cat can shed, and then rolls it around on it’s brushes till it’s a finely matted knot of hair – and then spits it out onto the carpet. It does this whether I have it set to medium suction or turbo suction. It does it whether I do 1 pass or 2 passes in each room. So when the robot has happily returned to its base, where it throws an error each time, I jump up to pick up the 8-10 pet hair knots on the floors. And about the base error. There is NO reason for it! I was all upset the first time it happened, 3 days after I got the vac. The error says that there is a base seal problem. I checked all of the base, following the instructions for clearing a base sealing issue. Everything was a-ok. No problems anywhere and the dustbin in the vac had emptied just fine. Checked and rechecked each day when I got the error alert on my phone. And again, no problems found, dustbin emptied just fine. Error persisted. I think it’s probably just some errant thing. Maybe part of a software glitch, because the vacuum and the base are both working as intended. Well, except that they need to remove the bit that advertises this vacuum as great for pets! Maybe it’s great for some people with pets, but not if you have carpets and do not trust the poop avoidance claim. Mine ran right the heck over a small poop on the floor when my cat had a wee accident near her box. Thankfully it was a nice hard poop, so only 1 small smear on the floor to deal with.
Maureen K. Lane –
The J9+ is a loser
I bought three J9+’s, one from Amazon and the last two directly from iRobot. The first could not climb a shag rug to get to the rooms. I returned it and got a refund. The second one I bought from iRobot. It worked for a while and then stopped navigating. The iRobot tech troubleshot it over the phone and said it had failed. He sent a replacement. It also started out okay and I thought we finally had a good one. Wrong! There are nine rooms on the favorites list and it started going to #5 and then to the end of the list and back home. The next tech said to run it three times to Everywhere. It did the same time. I contacted iRobot and am sending it back for a refund. We had three previous ones and they worked okay. This model did not live up to our expections.
Hiroyuki Tanaka –
There are both pros and cons.
disadvantage “The clean base is not sealed” every time it is cleaned. I too was plagued by this error. After trying various ways, I think that perhaps the Roomba is not returning to the clean base correctly when it returns. I checked the clean base with a level and found that it was tilted, so I put in an appropriate spacer to eliminate the tilt, and now it works. The second disadvantage is that long-fur carpets cannot be climbed in the first place, and even if they were allowed to climb, they would stop and cannot be cleaned. Third, when the suction power is maxed out, it sometimes stops on short-haired carpets. Fourth, it’s not suitable for rooms that are messy to begin with. advantage Despite the above disadvantages, there are some advantages. It is nice that they clean most rooms every day. In winter, salt is sprinkled on the roads. This salt often sticks to my shoes and gets into my room, which is unpleasant, but thanks to Roomba, this no longer happens. It also leads to an attempt to keep the room clean, and as a result, the room is kept clean and neat.
Hoppycosh –
Connection Issues and Sealing Problems!
I am severely disappointed in this Roomba model! This is our second Roomba and I thought purchasing a newer model meant that it would come with some perks and updates. Instead, this model is constantly displaying error messages saying that it is off-line. I have to pick up the Roomba off of the docking station and manually place it in the room that I want vacuumed and push the button. Because of this, all of the mapping aspects do not work and it shows that the vacuum is discovering rather than vacuuming a specific space. To top that off, every single time I use this vacuum, it unloads into the docking station and has a sealing problem. The entire vacuum will not work at that time because it has the red light displaying and a problem and I have to manually pick it up and clean out every single one of the areas that might have caused the seal issue. I wish I had purchased the older model. I have contacted Roomba a couple times and I am passed the return date. Customer service said that they were coming up with an update for this, and now I just have to play a waiting game while my $600 piece of equipment does not work properly.
rick boen –
Disappointed
After 1 month the base has stopped charging the roomba. Dissatisfied with product that it already broke
Laurie M. –
So worth it!!
What a great Christmas gift! Super easy to set up! Can set it to run even when I’m away from home. It does a great job even along the edges! Best of all it saves my back!! Definitely worth the money!
a foodie –
No instruction manual!!!
Just received it today. Seems to be of good quality. But there is no instruction manual!! If someone at the factory forgot to put one in the box, that’s one thing. But if iRobot expects everyone to download the manual and print it out, that’s pretty cheap of them. My point is, I was thinking about getting one of these for an 89 year old non-computer-savvy relative–such a person might be able to use this with a manual, but would be helpless without one. I went to the website and downloaded and printed out the manual, so I expect I’ll be able to use this thing. I will update this review once I have used the item for a while, but in the meantime–any other users, did you have a manual included in your box, or was my experience typical?
Tracy H –
Defective unit and unreasonable customer service
Absolute rubbish unit and even worse customer support. After 4 months the unit is emitting an unbearable high pitched squeak. I followed customer support’s instructions including them sending me a new part to replace the cleaning head but the noise persists. Now they want me to send it for REPAIR and refuse to replace it. I didn’t drop the unit or damage it in any way. They have pictures and videos. I’m livid because I didn’t pay $700 for a patched up dud. I will never buy a Robot vacuum again.
Amazon Customer –
Thank you. vvjb🖖
Thank you. vvjb🖖
C. Tomsu –
One of the worst investments
I’ve had this vacuum for one year and it worked decent for the first few months but now every time it redocks it says unable to start, and I have to reboot it. That means absolutely no scheduled cleanings. It pushes up a very small rug and says it’s on a cliff. It no longer recognizes the room borders that are set up in the app. Biggest waste of money!
Mark –
Junk
No Good Battery
Luiza G. –
Unexpected operational costs
the multi-floor Rollers are considered a consumable item by iRobot and thus not under warranty, had a material failure in <2months, and cost $35 to replace. iRobot customer service could not do anything about it due to this company policy. In other words, iRobot thinks it’s acceptable for their customers to pay an additional ~$210/year in order to replace these rollers, which I’m sure most customers are not accounting for. The vacuum also does a pretty poor job: poor suction, erratic and non-comprehensive cleaning patterns, and often needs “help”.
Niamh –
Has software issues with no current solution.
Great when it works but has a software issue that results in the robot reporting a problem with sealing to the clean base for which irobot have no current solution and can’t provide a date for when they will have a solution. Probably should pause selling until they have a fix. I returned the first unit I ordered due to the problem (didn’t know the cause of the issue at that stage) and ordered a second one. Second unit worked great for a couple of weeks then started to have the issue and once it occurs there is no solution.
Tyler –
Hoped for the best and got garbage!
I’ve had my Roomba I3 for years. The thing has given me no problems even with the clean base. Its been very reliable. I ordered this under the impression that it was also going to be great quality and the J9+ within 3 months of having it has made me want to throw it in the trash! Within a month it started telling me the base was clogged. I went through everything and couldn’t find an issue. Then it started working again, however that wasn’t the end of it. After a few weeks I was getting a clog issue or a Bag full error. I have cleaned every filter and gone through forums trying to fix it. Just lately it now backs into things and the dust bin unlatches then it completely shuts down. I spent a big amount of money expecting an awesome robot and this thing is terrible. My old Roomba is still chugging along downstairs without an issue.
Dalton Flynn –
Not a reliable product
I thought I was upgrading from an old Neato product. This thing worked a few times and now cannot connect and takes 10 minutes of troubleshooting every time you try to run it. Wish I still had my 5 year old Neato product.
Christopher B Ellingson –
Bad programming
This robot is dumb. Even after mapping out my house it still runs full speed into the walls, it doesn’t follow a pattern, and gets lost all the time. It supposedly requires light to see so it can’t run at night and is so loud it would disturb anyone trying to sleep. It also misses dirt such as cat litter on a hardwood floor.
Andrea –
Don’t think your buying experience will be any different
One star is being overly generous. I don’t write reviews, one way or the other, but this was too large of an expense not to. If it helps just one person, it will be worth my time. I purchased this unit in Dec. ‘23. I used it maybe 10 times within the first year because I found that moving all the obstacles before vacuuming was a bit of a hassle, and also it just didn’t compare to my push vacuum in performance. I did like the fact that it was able to get in difficult spots, such as under the beds. A couple weeks shy of its one year warranty date it lost its suction. After some degree of difficulty in reaching customer service, a lengthy amount of time on the phone, and photos sent via email, diagnostics were run remotely and they determined that there was an issue with the base. A new base was sent in a timely manner and they offered to extend my warranty by three months. After setting up the new base I ran a quick run of one bedroom. The robot would not seal adequately enough to the new base to provide enough suction to empty the bin and I got an error message. Again, I went through the same lengthy process with customer service and it was determined that the entire unit needed to be replaced. My warranty on the original robot was now within a couple days of expiring so I asked if they would still honor the three month extension. After checking with supervision they informed me that since they were replacing the entire unit they would not be able to honor any further warranty on the new unit. Ok. New unit. It should last a while, right? The new robot arrived, again, in a timely manner. It set up easily and I mapped the house and vacuumed without difficulty. A month later I went to vacuum and I got a message that the unit was unavailable because the software was being upgraded but would be available shortly. Three days later it was still displaying the same message. I rebooted several times. Nothing. I finally resorted to a factory reset and now I can’t connect to the robot at all. I’ve since done some online research and there is a definite trend here with issues occurring during software upgrades. Folks are being run through hoops via customer service only to be told that there is no fix, but…get this…they are offering 50 whole dollars toward a new unit. No joke. Check Reddit. I call b.s. Save yourself the aggravation, time and expense and vacuum the old fashion way. This thing has not been worth it, IMHO.
Tim Dorn –
Extremely Poor Access to Customer Service… if you can even say that.
Don’t think that you will be able to get any good customer service… unfortunatley iRobot doesn’t know what that means. I tried on the phone and virtually and both i gave up after ~30 minutes each of hoping to get someone. you may say, well, sometimes wait times can be long. Well, I started on the phone with a noted reply from their recording that ‘the wait time is less than 25 minutes’. Then, after 17 minutes, it changed to ‘the wait time is less than 30 minutes’. Then at 30 minutes, it went to ‘the wait time is less than 25 minutes’. What the F??? I tried the virtual chat system, and I couldn’t get anyone even though it told me there was less than a 3 minute wait. I have a problem with my Roomba J series (with the automatic bin emptying system) that it won’t run. Only got it in July 2024 and here i sit with a very expensive boat anchor. I will not purchase an iRobot product again. It may be good at first, but if there is a problem, good luck. Very sad and they are laughing all the way to the bank with how much their stuff costs. Save your money and go with a different brand. If you do buy iRobot, good luck and I hope you have better service than me.
Charlottesville Dave –
Much better than the older models
We upgraded this from the older model and fins the software used is much better. It has better coverage and does the floors faster.
Nancy Newbold –
Your vacuum has an error code that won’t go away
The system had an error on the sealing for cleaning dirt from the unit! In trouble shooting I used all the bags I had! I shouldn’t have to buy new bags because this system has an issue!
renae –
having problems and still have them after 2 months!!!
Everytime I use the vacuum and it is done and goes to the holder…it dumps and then a red light comes on and flashes. I have talked to a representative about it…the warning on my phone says it is the seal. However, the rep says to unplug and plug back in and it goes away. WHY DO I HAVE TO DO THIS EVERY TIME??????
Alex Ceban –
Worst than older models
Constantly needs to be rebooted due to “lost connection”
T. Fritz –
Solid Performance!
The quality and performance have been impressive so far!
Daniel Pasche –
Very handy!
Very handy. It gets under low things like beds perfectly. It will vacuum behind furniture but things like couches and chairs need wall space a bit wider than the roomba. It doesn’t vacuum a room as well as I would but since I have it vacuum more often in a week than I was vacuuming, the floors end up cleaner.
James T. –
Instructions
It didn’t come with any instructions. I plugged it in, but is not charging
Amazon Customer –
Upgraded from Original Roomba
Yahoo! Bought my Bride the newer version which has been fantastic! The new unit learned the house the first day and has adequate powere to always make it back to its parking station each cleaning cycle! The phone app is what the bride really likes as she can start the cleaning cycle from anywhere! Great when unexpected guests are dropping by and you want to spruce up a specific room in the house.
Russell –
Problems with location
Have had problems with the vacuum, losing its location on the map and docking properly. Have reset and remapped once before going to reset remap once again if problem persist it will be going back, not that impressed for the money.
Ruth A. Fegley –
Not working
I’m having a difficult time getting it set up on my phone😒
Amazon Customer –
Constantly gets stuck. App is useless.
I have to factory reset this robot every couple weeks. It keeps losing the map and have unknown errors. The software is horrible. It also gets stuck very easily on raised areas or on clothes hanging in a closet. It traps itself all the time in bathrooms, closets, the pantry. Buyer’s remorse!
PHYLLIS –
Mine was a dud!!
Being 78 I have trouble pulling on regular vacuums so I switched to I-Robots. I’ve had 3 and enjoyed using each updated one. This 4th one came out of the shipping box not working. I had to call for help. The service person got me to try all different things to make it he seal on base work but nothing worked. But I have to give I-robot credit they shipped a new base to me in 3-4 days and I’m no longer getting an error message. NOW, if I can only get it to go back on the base and empty the dirt instead of turning around and around, on the base, and leaving 2-3 feet, just to go back on base and do the same thing over and over! I got so frustrated I took it off base and have not touched it since. When my nerves have calmed down , I’ll call that repair man, AGAIN!
Mike Costner –
Roomba is great but..
I’ve owned a couple of Roomba now. They’re great. I actually tried a similar product from a competitor, but was immediately seeking a refund. The mapping was horrible. I went back to a Roomba and was thrilled. The mapping was great, how it cleaned was great, and then.. the unit came back to the station and emptied itself. That j9+ base is excessively loud. I couldn’t tell if it was the base unit’s vacuum or an engine on a 747 getting ready for take off. Other than that, I’m pleased.
Keyan Williams –
Very disappointed
I purchased this product to clean the second floor of my house. As it is rated to have great mapping and cleaning ability. Unfortunately, that has not been the case. Mapping is fair at best. It took about 90 minutes to map my second floor. I then had to correct the map. Ok, I did that. Then, the first time it cleaned the mapped area, it got stuck twice. Duh! So then I had to create no go zones. Well, it ignores the no go zones. This is very frustrating. Cleaning carpet is fair however, it does well cleaning wood floors. Overall the product is clunky, bumping and banging around the house so badly it makes me wonder why does it has a camera. I executed a cleaning cycle while having breakfast downstairs and it sounded like there was an assault going on upstairs. I would not suggest this product especially for the price. Look elsewhere.
SuperNova –
Good, but not perfect
It works for the most part, sometimes software glitches prevent proper operation. One needs a lot of patience on occasion to get things running, but for me with some physical problems it’s a life saver. Overall in my larger home it’s a big time saver and I no longer have to hire a housekeeper. It doesn’t do windows or scrub toilets however, so your expectations should be reasonable. It is well worth the money and technical service at the 800 number is very good. I’ve been using mine for a year and by this time probably saved $2000.
Tom W –
Cool tech, mediocre cleaning
I really wanted a Roomba to be an easy solution for managing dog fur but it just doesn’t vacuum effectively on rugs and leaves clumps of fur even on hardwood floors. The tech is great – mapping, managing cleaning areas, etc. – but the cleaning power of this machine is mediocre at best. Plus, the bag capacity in the home station is very small and the app is constantly nagging to replace and order more bags, filters, brushes… so the operating cost of this device is high. The final straw was the machine getting “stuck” under a table on a rug edge, so the job quit and I had to rescue the poor helpless machine – twice! Conclusion: It can’t handle our single-story, all-even-levels, all hardwood floor house with minimal thresholds and several low carpets, so we’re pulling the plug on this experiment.
Pat –
Really nice vacuum
Easy to setup and start vacuuming in specific areas of the house. I highly recommend the j9+ IRobot! It even makes recommendations on how to improve its ability to clean house. Have dogs with long hair that shed. Have to clean out hair on rollers and the front wheel. One time the roomba vacuumed so much hair it clogged the empty bin function, fixed by removing a hand full of hair.
Kristi Langley –
Perfect help around the house
If you are on the fence about buying one, do it. So much help around the house. This one picks up even the smallest particles of dirt. Love this one!
ocotillo120 –
Absolute Garbage
Skip iRobot all together. Their GPS mapping does not work. Why do they not shift to laser rather than GPS??? I have a unit from another company, and it’s laser mapping blows this Roomba away. No lights required either. Plus, we are now getting ready to send a J9+ back for the second time, for the same problems. It can’t find the dock, and it can seat itself properly even if it does. The laser guided robots dock immediately and correctly every time. I’m just sorry I’ve invested so much money in the wrong robot. I give it 2 stars just because it does vacuum well, just not worth the hassle!
VMH –
Almost 10 year old Neato vs brand new Roomba
UPDATE: Figured out how to move boundary designators. Also found function to increase suction. However I have it on the strongest and it still leaves bread crumb size bits on the kitchen tile floor. In 2015, I researched robotic vacuums and a video that someone posted comparing the cleaning pattern of both Neato and Roomba units in the same space convinced me. We purchased a Neato 65 and eagerly set up “Ned” and the magnetic strips to have regular cleaning of the main floor of our house (living room, dining room, kitchen, bathroom and back room). Ned had issues with certain spaces mainly having to do with differing flooring levels (rug, wood, marble hearth) in close proximity to each other. And he had to have his canister cleared manually multiple times during a cleaning. Otherwise, he was a welcome addition to the family particularly cleaning up the kitchen. Ned however has been getting up there in years. So, we decided to get a new robotic vacuum. One of the key requirements was that it had the capacity to empty its canister and unfortunately Neato does not make one that does that. We have a German Shepherd, a breed known for year-round shedding, so emptying the canister multiple times during a cleaning was imperative. Thus, we purchased the Roomba j9+, “Ronney”, which we have run now numerous times and here are some thoughts. -Neato does a much better job of vacuuming in a grid pattern rather than bouncing around. -Neato does a better job of backing itself out of a stuck situation. -Neato has much better suction. I picked up a ball of dog hair that Ronney had missed and set it in front of it. All it did was run it over and it was stuck to its side. -Neato has a more delicate touch on surfaces and seems to notice them before even hitting against them. -It is an improvement not to have to use the magnetic strips to contain the vacuum’s path. However, it would be nice to be able to move the boundaries of the rooms that the Roomba app selects for each area of our open plan space. For example, it considers the back entry and bathroom to be part of the back room rather than the kitchen. All have tile vs. carpet (back room) or wood (dining and living rooms) and gets more traffic than other spots. -Ronney has the same issues as Ned in navigating varying heights that are in close proximity to each other. -I love the fact that Ronney automatically empties his canister, multiple times per cleaning…as I said we have a German “Shedder”. However, all told, if Neato made a model with that feature, Ronney would go back to Roomba. An almost 10-year-old Neato performs better on many levels.
Amazon Customer –
Doesn’t pick up hair as promised
It works well when it doesn’t have problem at the docking. It really doesn’t pick up pet hair. I vacuum every other day and have a lab. It basically balls the hair up and I need to use a different vacuum to pick up the hair. On vinyl I don’t see it doing anything with hair.
KM –
Love the mapping and ability to isolate to vacuum just a room
I have tried 2 other Roombas ahead of this one and returned them because of the way they functioned, or didn’t function I should say. This one is such a breath of fresh air and I love the way it functions. The mapping of the house went really fast and then I could adjust the names of the rooms and room dividers to my liking.
pro –
Red Light, doesn’t empty
I like the vacuum however I keep getting a Red light telling me the vacuum is “Not Sealing” when it comes to emptying. I now have had tried 3 base units and 2 vacuums J9+ vacuum. Tech support has been good but they don’t have a clue why it keeps happening. I have moved it to 3 different locations and still get these red lights. I’m thinking that the trash holder has a defective design. When I look into the holder you can see dirt that the emptying system is not cleaning it out. This is sad because the vacuum itself does a good job but the clean out doesn’t work.
TS –
Important item missing
This was shipped without a product operating manual.
Cheryl –
Roomba J9
I love that I can use my phone to start up my roomba from anywhere even 100 miles away and it will empty into the bin..no mess!
David Patton –
Do not buy this piece of junk!
This vacuum has programmed itself over several months and still gets stuck over and over in the same spots. I have put keep out zones and it still goes there. Although there is a map of my floor plan it still has no idea where it is in my home. It just moves around and bumps into stuff and gets stuck in the groove on my sliding glass door. I am extremely disappointed considering the money I paid for this. My family hates it because it is loud and takes 1-2 hours to vacuum a room. I should have bought a Dyson.
Muddster –
Garbage, This unit has a dirt detection that can’t be shut off! Took 1hr to clean a 10×10 section
Garbage, This unit has a dirt detection that can’t be shut off! Took 1hr to clean a 10×10 section. so you would think just go into software and disable dirt detection but nope! you cannot shut it off. We had 2 stop it 8 times because it never got out of the small living room 10×10. so back to the i3 that clearly works better than this thing! What a horrible design!
Eugene Deneutte –
Very Happy with Vacuum
Second Roomba Purchase. Big up grade from I7 the battery has 2 hours of run time and the suction is much better. The upgrade base with self removal is great and make product much more self sufficent. I am very happy with purchase.
Eldon Grove –
Where is the cord?
I didn’t get a cord. So I after 3 wasted hours with both the ai customer service and an agent in India I’m still without a working roomba. I even bought the $1000 unit. I just need the cord so I can charge it. I’m never going to buy this brand again.
Denise Robison –
Expensive paperweight, right out of the box.
After purchasing this on sale for Christmas, we set it up per the instructions and started the mapping process. It went three feet away from the docking station and errored out. It said to move it to another location and try again. It failed again. Tried to move it four times with the same result, so back to Amazon it goes. Don’t waste your money.
Greywolf –
Pretty Nice Device
Wife loves it and the self dump is great. Really does a great job. Bought another one for my kids for Christmas.