Product Features and Description
- Powerful Suction: The Shark vacuum boasts formidable suction capabilities, adept at removing dirt from every type of flooring and tackling even the most stubborn home messes. Integration with the SharkClean App and compatibility with voice control through Amazon Alexa or Google Assistant add convenience to its operation.
- Matrix Clean Technology: Employing Matrix Clean, this robotic vacuum executes a meticulous grid pattern clean, ensuring multiple passes over soiled areas for comprehensive deep cleaning across the entire home.
- Self-Emptying Design: The robotic vacuum features a self-emptying base capable of holding up to 60 days’ worth of dirt and debris, eliminating the need for regular manual emptying or the purchase of additional disposal bags typical of other automatic emptying robots.
- Self-Cleaning Brushroll: A self-cleaning brushroll is designed to extract debris from carpets and engage smoothly with hardwood floors, effectively capturing hair and dirt while also being engineered to prevent hair wrap issues.
- Precision Home Mapping: Equipped with 360° LiDAR technology, the vacuum precisely maps out your home, ensuring thorough cleaning while adeptly avoiding obstacles, regardless of lighting conditions, and adjusting to daily changes within the space.
- Pet-Friendly Features: This robot vacuum is ideal for pet owners, combining potent suction, a self-cleaning brushroll, and an efficient self-empty system to effortlessly collect pet hair and other debris.
- Hands-Free Operation: The robot offers the convenience of hands-free control, allowing users to schedule cleanings, start cleaning sessions on demand, or trigger operations via voice commands using smart home devices.
The Shark AI Ultra Self-Emptying Robot Vacuum is a state-of-the-art cleaning device that ensures a thorough and efficient home cleaning experience. With its robust suction power, this robot vacuum is engineered to tackle dirt and debris with ease. Its advanced Matrix Clean Navigation technology is designed to provide a comprehensive cleaning pattern, ensuring that every corner of your home is attended to without any spots being overlooked.
This high-tech vacuum also boasts Precision Home Mapping, which allows for accurate cleaning routes and improved object avoidance, protecting your furniture and valuables from accidental bumps. The convenience is further amplified by its self-emptying capability, featuring a bagless base that can hold up to 60 days’ worth of dirt and debris. This means minimal maintenance and more time for you to enjoy your impeccably clean living space.
- Brand: Shark
- Model Name: AI Ultra
- Special Feature: Smart Mapping, Self-Emptying, Bagless, Pet Hair Pick Up, Obstacle Avoidance, Lightweight, LiDAR Navigation See more
- Color: Gray, White, Black
- Product Dimensions: 13.08″L x 8.43″W x 13.9″H
- Included Components: (2) Side Brushes, Filter, Shark AI Robot, XL Self-Empty Base
- Filter Type: Cartridge
- Battery Life: 60 days
- Capacity: 0.27 Gallons
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Google Assistant, Amazon Alexa
- Form Factor: Robotic
- Item Weight: 15.25 pounds
- Manufacturer: SharkNinja
- ASIN: B09T4YZGQR
- Country of Origin: China
- Item model number: AV2511AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Number of pieces: 5
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
- Surface Recommendation Carpet & Hard Floors:
- : Item Weight 15.25 Pounds
- Battery Cell Composition Lithium Ion:
Shark AI Ultra: Unveiling Top-Tier Features and Performance Grades
| Feature | Description | Grade |
|---|---|---|
| Smart Mapping | The Shark AI Ultra utilizes advanced algorithms to create a detailed map of the home, enabling efficient cleaning paths and customizable cleaning areas. | Excellent |
| Self-Emptying | This feature allows the Shark AI Ultra to empty its dustbin into the XL self-empty base, reducing the frequency of manual intervention. | Good |
| Obstacle Avoidance | Equipped with sensors and intelligent navigation, the vacuum can detect and avoid obstacles, ensuring safety and thorough cleaning. | Good |
| LiDAR Navigation | LiDAR technology offers precise navigation and room mapping, which is critical for the Shark AI Ultra’s performance in navigating complex environments. | Excellent |
| Battery Life | With a battery life that supports up to 60 days of operation before needing to be recharged, it stands out from many competitors offering less. | Excellent |
| Filter Type | The cartridge filter system is designed to trap dust and allergens effectively, maintaining indoor air quality. | Good |
| Capacity | The Shark AI Ultra boasts a 0.27 Gallons capacity, which is sizable for robotic vacuums, meaning less frequent emptying of the self-empty base. | Good |
| Control Method | Voice control through compatible devices like Google Assistant and Amazon Alexa offers user convenience for operating the Shark AI Ultra. | Good |
What’s Good, Bad, and Ugly About the Robot Vacuum? An In-Depth Review
The Shark robot vacuum has garnered positive remarks from users who value its time-saving capabilities and its proficiency in cleaning both carpets and hard floors. As one user joyfully stated, “Saves us 112hrs a year! That’s roughly 20 min a day. The orange is worth the squeeze.” This sentiment is echoed by others who highlight the vacuum’s impressive mapping technology, which allows users to instruct the device to clean specific rooms via their phone. The convenience offered by the vacuum’s self-emptying feature is frequently praised, as it can handle pet hair effectively, with one user affirming, “This vacuum is awesome. We have two Spaniels and the wife has extremely curly red hair. This vacuum does its job and then some.”
In terms of reliability, there are reports of the Shark vacuum performing exceptionally for several months without any significant issues. Its scheduling functionality, when operating correctly, enables users to automate their cleaning routines, providing a seamless and hands-off experience. The machine’s performance is considered comparable to higher-priced alternatives, as one user acknowledges, “does the hard floors right and as good as the ones that cost twice as much.”
Despite its advantages, the Shark robot vacuum also faces considerable criticism. A recurring theme in the negative reviews is the vacuum’s longevity, with multiple users experiencing breakdowns within a year. One user expressed frustration, stating, “Only Lasted 8 Months,” while another added, “Broke in a Couple of Months.” Technical issues such as error messages regarding the IR disc and wheel malfunctions have been reported, leading to dissatisfaction with the device’s durability and quality assurance.
The accompanying app has been a source of discontent, with users citing a lack of basic functionality like matrix cleaning and random activation at odd hours despite scheduled times and “do not disturb” settings. Customer service responses have been found wanting, with suggestions like factory resets failing to resolve the issues permanently.
The product’s handling of pet hair has also been critiqued. One user found the model not suitable for pet hair, experiencing frequent clogging, and feeling that the money spent was wasted. Additionally, the machine’s inability to clean without supervision has led to increased user intervention, negating the purpose of an autonomous vacuum. The sentiment is summed up by a user’s comment, “Refuses to clean the room I send it to,” indicating problems with the vacuum’s smart features.
Connectivity and mapping issues plague some units, with the vacuum either cleaning the same area repeatedly or struggling to navigate around the home effectively. This has been compounded by the apparent lack of firmware updates or responsive technical support to address such glitches. As one user lamented, “It’s a brick because the app can’t connect,” highlighting the frustration felt when the device fails to meet expectations.
The stars speak of…
Opinions about this product were divided in such a proportion among the buyers.
This robot is working great for our family home so far. It has mapped the main floor perfectly. Each day it runs it gets better and better at getting every inch of the room area. We have used it for 1 week daily and each day I am surprised on how much pet hair and dust it picks up. I would recommend this product for this price range. Worth the money.
Disappointed. Got this to replace my iRobot Roomba. My Roomba picked up all the dog hair feom my carpet. This Shark just goes over the top of it and leaves the hair. This may be fire for houses with no carpet, but it sure isn’t as good as the iRobot. Looks like this will be going back.
Available Product Variations
Shark RV1001AE IQ Robot Self-Empty XL, Robot Vacuum with IQ Navigation, Home Mapping, Self-Cleaning Brushroll, Wi-Fi Connected, Works with Alexa, Black
- Brand: Shark
- Model Name: Shark RV1001AE
- Special Feature: Cordless
- Color: Black
- Product Dimensions: 38.9″L x 26.3″W x 49.6″H
- Included Components: (2) extra side brushes, (1) Self-Empty Base, (1) Shark IQ Robot
- Filter Type: Non Washable Filter
- Battery Life: 30 days
- Voltage: 100240 Volts
- Power Source: Battery Powered
- Are Batteries Included: Yes
- Control Method: Voice
- Compatible Devices: Amazon Echo
- Form Factor: Robotic
- Item Weight: 13.23 pounds
- Manufacturer: SharkNinja
- ASIN: B07S864GPW
- Item model number: RV101AE
- Batteries: 1 Lithium Ion batteries required. (included)
- Best Sellers Rank: #1,881 in Home & Kitchen (See Top 100 in Home & Kitchen) #4 in Robotic Vacuums
- Specific instructions for use: dual action, hard floor, carpet
- Assembly required: No
- Number of pieces: 1
- Warranty Description: 1 year limited warranty.
- Batteries required: Yes
Variation’s Features
- Extended Dirt Collection Capacity: The Shark AI Ultra features a revolutionary bagless, self-emptying base that can contain up to 45 days’ worth of dust and debris. This innovative design eliminates the need for buying disposal bags, offering a hassle-free maintenance experience.
- Powerful Suction Performance: Engineered for efficiency, the Shark AI Ultra boasts robust suction capabilities. It is adept at handling a variety of debris types, including large particles, fine dust, and pet hair, ensuring thorough cleaning on both carpets and hard floors.
- Advanced Self-Cleaning Brushroll: The Shark AI Ultra is equipped with a self-cleaning brushroll that’s designed to dig deep into carpets and engage smoothly with hardwood floors. It excels at removing embedded debris and hair without the worry of hair wrap, maintaining optimal cleaning performance.
- Smart Control Convenience: With the SharkClean app, you can schedule cleaning sessions for your entire home or specific areas directly from your phone. The Shark AI Ultra also supports voice commands via Amazon Alexa or Google Assistant, making it easy to initiate cleanings or target specific rooms on demand.
- Intelligent Home Mapping: The Shark AI Ultra comes with total home mapping and room selection features, allowing it to map your home for efficient navigation. You can easily direct the robot to clean particular rooms according to your immediate needs.
- Systematic Cleaning Path: The Shark AI Ultra ensures thorough coverage with its row-by-row cleaning approach. It methodically cleans each area before moving to the next, providing a systematic and complete cleaning experience across your entire home.
- Convenient Recharge and Resume: When the Shark AI Ultra needs to recharge, it smartly returns to its dock. After recharging, it can resume cleaning from where it left off, ensuring no spot is missed and your home is consistently clean.
Variation’s Description
Embrace the cutting-edge convenience of the Shark IQ Self-Emptying Robot Vacuum, a marvel in home cleaning technology that blends the ease of a self-emptying base with advanced IQ Navigation for comprehensive, efficient cleaning. Equipped with powerful Shark suction and a self-cleaning brushroll, this robot vacuum ensures your floors are meticulously cleaned with minimal effort on your part. Its intelligent design maps out your entire home, ensuring every nook and cranny is covered, leaving you with a spotless living space after every vacuuming session.
What truly sets the Shark IQ Robot Vacuum apart is its ability to autonomously dispose of collected dirt and debris after each cleaning cycle. The vacuum’s bagless base serves as a temporary landfill, capable of holding up to a month’s worth of grime, which means you can forget about the hassle of frequent emptying. This seamless integration of smart technology into your home cleaning routine is not only a testament to convenience but also to the innovative engineering of the Shark AI Ultra line. Enjoy the simplicity and efficiency that come with owning one of the most sophisticated cleaning tools in the market.
With the Shark IQ Robot, you are not just purchasing a vacuum; you’re investing in a lifestyle upgrade. The robust Shark AI Ultra technology within ensures that your cleaning needs are handled with the utmost precision and care, allowing you more time to focus on what truly matters in your life. Let this intelligent home assistant take the reins of your vacuuming tasks, and step into a world where home maintenance is no longer a chore, but a seamless, almost invisible part of your day-to-day life.
Insights & Inquiries: Getting to the Heart of Your Questions
Sure, here are eight frequently asked questions about the Shark AI Ultra Voice Control Robot Vacuum with Matrix Clean Navigation, along with comprehensive answers for each.1. How does the Matrix Clean Navigation feature work?
The Matrix Clean Navigation feature uses advanced sensors and algorithms to map out your home’s floor plan and identify obstacles. This technology ensures that the vacuum moves in an efficient pattern for a thorough clean and navigates around furniture and other objects without getting stuck.
2. Can the Shark AI Ultra handle cleaning both carpets and hard floors?
Yes, the Shark AI Ultra is designed to work effectively on both carpets and hard floors. It adjusts its suction power accordingly to ensure optimal cleaning on different types of surfaces, making it suitable for homes with mixed flooring.
3. What is the capacity of the self-empty base, and how often does it need to be emptied?
The self-empty base has a capacity of 0.27 gallons and can hold up to 60 days’ worth of dirt and debris. The frequency of emptying the base will depend on usage and the amount of dirt your vacuum picks up, but for most users, it won’t need to be emptied for up to two months.
4. How does the Shark AI Ultra deal with pet hair?
The Shark AI Ultra is designed specifically to handle pet hair with its powerful suction and brushroll. It effectively picks up pet hair from both carpets and hard floors, making it ideal for homes with pets.
5. Can I control the Shark AI Ultra using voice commands?
Yes, the Shark AI Ultra supports voice control through compatible devices like Google Assistant and Amazon Alexa. You can start, stop, or schedule cleanings with simple voice commands, adding convenience to your cleaning routine.
6. Is there a mobile app available for the Shark AI Ultra, and what can it do?
While the provided description does not mention a mobile app, many smart robot vacuums, including those from Shark, often have an accompanying app. These apps typically allow users to schedule cleanings, view cleaning history, set no-go zones, and monitor the vacuum’s status. Check the manufacturer’s website or product manual for details on the app’s availability and features.
7. How long is the warranty, and what does it cover?
The Shark AI Ultra comes with a 1-year limited warranty. This warranty generally covers defects in material and workmanship under normal household use. It’s essential to review the warranty details provided by Shark to understand what is covered and any exclusions or conditions that may apply.
8. How do I maintain the Shark AI Ultra and its self-empty base?
To maintain the Shark AI Ultra, you should regularly clean the filter, side brushes, and brushroll to ensure optimal performance. The self-empty base’s dust bin should be emptied every 60 days or when full, and the filter inside the base should also be maintained according to the manufacturer’s instructions. Always refer to the user manual for specific maintenance guidelines to keep your vacuum running smoothly.
Evan Vazquez –
Deficient Base and Sensor Issues
Must’ve received one with a bad base—robot never took a charge. Tried charging on my other Shark Base and it took a charge. Fair to say I received a deficient base. For the few times I did run it, it kept saying that it was at an edge when it wasn’t. It kept getting stuck in one place on a low area rug. I couldn’t figure out why it didn’t like that one corner or the area rug. It had no issues with the rest of the area rug. Seasons must’ve been malfunctioning as well. Ultimately, returned the product.
Lulisbeautyworld –
Brushes get stuck and fall off
I got this shark about three days ago and this is the first time I use it after the home scan and I will say I’m disappointed, there are no extra brushes for me to replace them and I’m sure it’s going to be expensive. I will be returning this item. I haven’t even had the chance to do the whole house this happened with just 10 minutes of use. I was so excited, I got this item for my self as a Christmas Gift and I’m so disappointed. This makes me wonder about Durability.
Sodaville –
AN OUTSTANDING VACUUM
I did my research before I bought two identical Shark robots, one for downstairs and one for upstairs. After they each vacuumed 2,000 sq ft twice, my dingy Berber carpet looks new again. After the first cleaning I emptied a softball-sized wad of dog hair from each robot. After the second cleaning there was a golfball- sized hair wad. I have not had dogs for 3 years, so my upright vacuum did a very poor job picking up hair. I can’t speak to reliability because I’ve had the AV2501 AE AI for less than a month, but the Shark brand has a good reputation.
deanna Arjes –
Works great !!
Works great learned house fast ! Highly recommend !!
Stephen Potter –
So Far So Very Good
Ive only had “Jeeves” for a month but so far i love it . I have two cats who shed a lot , I also have a mixture of Carpet and hard floor. The App is very easy to use and configure , Jeeves is used everyday. He is very quiet on carpet and a lil louder on hard floor but not exceptionally. The loudest part is when he evacuates his dustbin bucket into the home bin. Cleans really well and only has been stuck once . Which notifies me on the phone
Robert H. –
Vacuum
Works great
KJT –
Loud and not really meant for pet homes
The vacuum is way louder than I had expected from Shark. It also has been in use twice and already the brush roll is stuck and I was asked to remove the hair. I thought it would be heavier duty than this. Super bummed that it’s not close to what I expected.
Jon Abbott –
My brush roll is stuck. Error #4
The vacuum worked well for four months. But now we cannot get past the prompt that the brush roll is stuck. Tried to clean it off, but it doesn’t help. Not sure now whether to throw it in the garbage after five months or…
Katlyn O’Neil –
Unfortunately doesn’t last
I waited to do my review to ensure I got some usage from it. I purchased in August and it’s now December. First couple months I was so excited- you can map your house, set a timer, control by your phone, and the container doesn’t need to be emptied often. 4 months in and it’s leaving dog hair globs all Over my house. Now I have to run it multiple times a day and it maybe picks up 50% of the hair that it did in the beginning. I clean it often, I don’t wait to empty the trap. Super disappointed that I paid so much money for it to not even last me 6 months. I have a black lab that sheds decently FYI.
Pam Gorman –
Quiet and efficient
We have had several random pattern robot vacuums to pick up hair from multiple dogs. When my last Shark stopped working, I decided to upgrade to the AI. Well worth the full price, and great Black Friday sale price. The phone app mapping works very well, as does the unit itself. I find no negative aspect of this vacuum. We have no rugs, so I can’t comment on this aspect.
CCombs –
A winner!
Nothing to dislike yet but I’ve only had it a day. Set up was super easy and after charging, I ran a mapping which turned out to be very accurate first try. I labeled my rooms and ran a living room clean. It stayed within the room. I set a scheduled clean for 10 am today, and right on time it dispatched to start a full bottom floor clean. Came back to the dock to empty once and then resumed until every room was done. It gives a visual report of what was cleaned and how long it took. I inspected the areas where the cat tracks litter, and it got it all as expected. His name is Carson. And I love him ❤️
Maxine k. –
Shark products
I love Shark sweepers, and other products. I bought the little steam mop about 13 to 15 yrs ago. Loved it. Bought several as gifts. I currently have two of the robots. Just ordered two as Christmas gifts for family members. Great value and excellent performance
Presley Flatten –
Doesn’t work well if you have lots of animal hair
I like how it goes on carpet and hardwood floors. If you have pets who shed a lot, I wouldn’t recommend. It has gotten clogged and stuck multiple times because of the hair built up. Overall, I really like it. I’d say it’s worth the money.
Courtlin Woods –
Vacuum
Works okay but not great for dog hair and that is why I bought it
Audrey Ramirez –
So quiet & vacuums well
This vacuum is so much more quiet than any other robot vacuum I’ve had in the past. And it does so well. Not sure if it successfully mapped out my house but I read that can be done again if needed. Wish I bought this one sooner
David Wilson –
Does it’s job; eventually
It take 6+ hours to clean because it has to stop and recharge. The battery life is not good enough. My application is about 2,000 square feet- max.
Kelrob –
Life changing vacuum!
Vacuums the whole house or one room at a time like a champ! Gets in the corners & picks up very well. Goes right from carpet to floors & over rugs. Absolutely love it!
Sydney Hite –
Works great
Had wanted a robot vac for a long time. Finally got this one & it was easy to set up, map, & use. Does a pretty good job especially between major cleanings. Just open app & start it from anywhere. I have found it sometimes goes back to “home” to recharge & runs again later if I’ve mapped too large an area.
MA –
Day 1 and already impressed
The media could not be loaded. Only on day 1 and so far we are super impressed! Easy set up, charging, and mapping. Already noticing a cleaner house – most of which is hardwood and we saw lines on our rug showing the cleaning power. Looking forward to seeing how this performs daily and may invest in a 2nd one for the upstairs.
Linda –
Shark robot cleaner
Took awhile to set up but it was worth it, love this model. I have two cats and this does a great job on vacuuming their fur
Amazon Customer –
Overall very happy with this product.
My Usage and Overall Comments: ============================== Have had the Bot for 2-3 weeks now. Mostly used on 2nd floor (bedrooms/bathrooms/Loft area) which is 90% carpet. I mapped this floor only. Occasionally used on 1st floor, which is about 50% carpet. (Not mapped). Overall it seems to do a pretty good job, keeping in mind these Bot Vacs are not meant for DEEP cleaning carpets. Much quieter than my old Neato Botvac80! Cleans my 2nd floor on a single charge with BOOST cleaning, and recharging takes about 3 hours. Overall I feel it’s a good Robot Vac, but wouldn’t spend more than $300 for it. Floor Mapping Review: ============================== – My 2nd floor is about 1,000sq ft and it takes about 10-12 mins to map it. – It’s not the greatest at mapping. It will sometimes take 2-3 “Explore” runs for it to get it right because it occasionally misses entire wall sections. – Adding/Changing/Removing Room Labels and No-Go Zones on the app is pretty easy. If you’re older, it’s easier to do it on a Tablet vs the phone. – I noticed that once it completes the entire cleaning run on the 2nd floor, it seems like it internally compares the results with the full map(??), and if it detects area’s that it missed it will go back to them to clean them. When it does do that, it doesn’t always clean them in the most efficient order, often running from one end of the house to the other to address these areas. I have also seen this behavior when tasked with cleaning a specific room. It’s will sometimes bounce around in the room getting the spots it feels it missed. – There have been times where I’ve seen it do several clockwise/counter-clockwise spins in the same spot as if it’s trying to decide where to go next. Sometimes these crazy spins can last 30-40 seconds. – So far no problems with it finding the Base Unit and Docking with it. – Mapping is only required if you need to specify No-Go Zones or want the ability to vac a specific room(s) so you CAN do like in my case, map the most commonly vacuumed floor (ie: 2nd floor) then manually initiate a cleaning for the 1st floor. (see more about mapping in my “CONS” section). Detailed Review: ============================== PROS: – It’s fairly quiet. You can actually have a conversation standing next to it as it’s cleaning. – Their SHARK CLEAN app is easy to use. Again, if you are older using it on a Tablet (larger screen0 will be a better experience. – The self-vacuuming / evacuation unit works well, typically removing 95% of the bot vac’s contents. – So far have not had any issues with it getting stuck in a corner, going over room thresholds/transitions, etc. – Bump avoidance it pretty good as long as objects are high enough for the Lidar Sensor to see it. – No issues transitioning between carpet and hardwood/tile surfaces. – Although it may not take the most efficient paths on occasion, and sometimes re-cleans a section(s) 2-3 times during it’s total run, it does appear to do a very through clean, cleaning all the places that it possibly can reach. – It does well respecting No-Go Zones. – Ledge detection works well also, but the fall-off is only detected after about 25% of the bot is hanging over the edge – depending on it’s speed. It can be nerve wracking to watch near stairs!! – The Evacuate and Resume feature is nice to have. (After every 30 mins of cleaning, it will return to the Dock to empty its dust bin then return to clean where it left off. – The Do Not Disturb Schedule works well. – The No-Go Zones work well. – Although I have not had a need for it as of yet, I’m confident the Recharge and Resume feature will work fine. FYI: – Initial WiFi Setup: I did have an issue trying to pair the Bot with my phone. I think after I rebooted my phone it finally worked. – Annoying – if you remove the Bot’s dust bin while it’s ON, it will complain stating it’s dust bin needs to be replaced. – The foam roll filter in the Docking station gets VERY dirty real fast and needs to be cleaned every 2-3 runs. It’s easy to clean, just tap over a garbage can to get the bulk off, then slide off the foam roll from it’s base and rinse in a sink. Let dry completely before returning to docking station. – The Evacuation system will engage EVERY TIME you return the Bot to the dock. So if you pull the Bot off just to check the roller, as soon as you re-dock it, the evacuation system will turn on. – The Evacuation system is as loud as a typical upright vacuum, so keep that in mind when deciding on a location for it!!! – I have not tried the SCHEDULED Cleaning at all. I personally prefer to manually initiate when/where I want it to clean. CONS: – I was not able to Register the Bot via the app – kept saying “Something went wrong”. Had to do it online. – The app could use some improvements/updating, like showing the current location of the BOT and what it’s cleaned so far as it’s running, estimated time of completion, etc. – Deleting your map when you want to do a “Re-explore” (ie: Re-Map) can take a minute or two to complete. – “Matrix” cleaning can only be performed on one room at a time. So if you have 3 kids bedrooms you want to Matrix clean you have to select one, do the cleaning, then send it out again to do the Matrix cleaning on the 2nd bedroom, etc. You might be able to work around this by setting up 3 Scheduled cleanings(??), one for each room. – The Mapping system could be MUCH better. I can understand it not mapping a shoe on the floor, but missing an entire 10-FOOT WALL SECTION??? Would be nice to have Multi-Floor/Level mapping also. – I’ve run into an occasional issue where after doing a manual cleaning (via press of the CLEAN button) on the 1st floor (not mapped), then using the app to vac a specific room on the 2nd floor (mapped), it will clean the room, but then starts re-cleaning the last 3-foot section over-and-over until I manually stop it. Others also have reported odd issues jumping between “Mapped” cleaning and “non-Mapped” cleaning areas. The fix for me was to delete my map and have the bot do a re-explore to build it again (and hope it does it correctly on the 1st pass). If this issue continues, I’m toying with the idea of not doing any mapping at all and just letting the Bot figure it out as it goes regardless of the floor it’s on. I’ll loose the No-Go Zones and Specific Room Clean functions and it will likely take longer to run, but it might be worth it until the Mapping Logic is improved. CUSTOMER SUPPORT: ============================== I did reach out to them when I had the “re-cleaning the same 3-foot section” issue after bouncing between a Mapped and Un-Mapped floor. This was during Black Friday weekend, and I only waited 5-10 minutes to speak with someone. They were OK, some easier to understand than others. I was eventually connected with one of their Technical Support staff and had to re-explain the issue. He asked if I could run the cleaning session again (I was fine with that) and he wanted to video record the Bot in action, so he sent me a link for the video connection. I was unable to get that working (Android phone issue??). He asked me to re-explain the issue to him again, and we got into a brief disagreement about how the MATRIX CLEAN function worked – he claimed that was only for “Spot cleaning”, which I told him was NOT true. He finally suggested I delete my floor map and re-run another mapping session then try to replicate the problem again. I was assigned a Ticket# to reference when I called them back with my findings. After re-doing the mapping, I haven’t been able to replicate the problem yet, and I’m leaning towards assuming the Bot works best with Mapped areas only, and jumping between Mapped/Non-Mapped floors is not 100% supported (???)
Amazon Customer –
Better than I tjiught
I’ve waited to write a review because I wasn’t sure I would like it. I do like it. I would say the cons are, it is hard to program the no zone spaces. It still wants to go to those places and it’s pretty annoying so I don’t trust leaving and it running without me home. The customer service is really good though. It does take a long time to run and is a little loud. I feel it picks up a lot of dust and dog hair. I would for sure purchase it again. I don’t run it a lot but it’s a great backup.
KelceyLu –
So far it sucks
Can’t get it to do anything. The app stinks
jessalyn atendido –
NOT GOOD QUALITY
I BARELY USED IT COZ IT’s NOT HELPING AT ALL. I PURCHASED THIS LAST YEAR. October 2023. NOT YET 2 YEARS BUT IT’s REALLY WASTE OF MONEY. HOW I WISH I COULD RETURN IT 😭😭 KARMA OF BEING LAZY.
Mike Savarese –
Not voice activated- don’t be fooled
I never write reviews, but this seems like a blatant misrepresentation. This is NOT a voice activated device – and the vacuum keeps disconnecting from the internet. Has to be removed and re-added. Total waste of money.
L. Cordero –
Don’t hesitate to purchase, you won’t regret
I purchased this vacuum almost a year ago. I have never regretted my purchase or had buyers remorse. I wish I got this so much sooner. It’s easy to set up. I love that I can program it to the schedule that I want. I can also start it from my phone. The other thing that’s great about this vacuum is that it empty it’s filter so you’re not a slave to it and it will tell you when to empty the filter. I’ve purchased other robot vacuums and return them because I am so unhappy. This one is a keeper!
Rupertswife –
Works perfectly.
Right out of the box set up was simple, and after the robot charged, it did a tour of the house. The map was accurate and pretty detailed. The app is easy to use and guides the user through setting up zones and schedules for cleaning. The robot itself isn’t overly loud, but the vacuum when emptying the bot is. However, the cup empties completely. If the bot’s dirt cup fills while cleaning, it returns to the base, empties, and picked up exactly where it left off. Same if it runs low on charge. It does take 3-4 hours to recharge, but it returns to where it left off and finishes. I also did a matrix clean in our bedroom to get all the dust and dirt from under the bed, and it did just that room flawlessly. No issues with our multiple area rugs or going from bare floors over thresholds into carpeted rooms. It has done three whole house cleanings, and one matrix clean with no issues and plenty of suction to pick up small debris, dust, and dog hair. (We have a long hair shepherd/chow mix. Hair is everywhere all the time.) I have not yet cleaned the wheels or beater bar but plan to once a week. I purchased replacement filters, and brushes upfront to prevent downtime. I can’t yet speak to the durability because we’ve only had it a few days, but it doesn’t smack into things to find them, the sensors seem to be working as advertised. We own multiple Shark products (and Ninja). All have performed as expected This robot vacuum is no different. Great value for the money.
carolyn –
Shark robot vacuum
Purchased and returned two previous units, not Shark brand and they did not do a good job. Returned them and ordered the Shark brand. It is awesome! No regrets at all.
Kristine Mckee –
Impressed
Purchased for daily pet hair. It does s great job.
Leonard Sackson –
She loves it.
Great product. My wife and our cat love it. She’s telling her friends to come over to see it and watch it work.
Morgan –
Overrated
Doesn’t even pick everything up off the floor. There are small pieces of food or dirt on the floor and it just flings it, instead of sucking it up.
Ronald W. Mcelliott Jr. –
Super Noisy
The media could not be loaded. Set up was easy, turned it on and wow, sounded like a KC135 starting up. Mechanical flutter sound, that noise is coming from the bottom roller. You take that roller out and it’s quiet. Bought another one thinking I got a lemon, but same problem. Called their customer support, it was hard to understand them, but they only cared about getting the registration done and not answering my questions. He put me on hold, and after a while I just had to hang up. Returning two vacuums!
kcrz10 –
I wasn’t certain… Until I emptied it!!
The media could not be loaded. So this thing does go many places & surprisingly up more than I expected in levels of floor. I have had it cleaning kitchen and living room once a day then a scheduled daily clean of house. I could tell it has been getting 95% of all things, which is apparently better than my own vacuuming… I know the pic is gross, but this thing was full after close to two weeks!! It says 60 day capacity, I’m not mad at all we had to dump it early, just realized I have not been doing so well. We let our 3 dogs stay inside some of the day on beds, they don’t roam and other than that we don’t have a lot of dirt tracking. But this thing went under counters, couch as you see in video, and seems to provide a pretty good suction at the basic level. It’s louder, but if it bothers you maybe run it when not home, it’s not near as loud as our vacuum. I like to be able to schedule certain rooms. Lastly it did suck up part of my leggings then it let me know lol but that’s on me, so it will take a sock and then tell you it has something in it. All in all I think the quality is so far well worth it! I got it on sale, so I’m fairly happy with it, will see in the coming weeks how it continues.
C. Sgt –
house cleaning made easy
This is a fantastic product. It works better than I thought it would. I was totally blown away by how it works. I would recommend this to anyone to save money and time.
DDsmokeshow –
Not pet friendly
Within a week of using this vacuum, it’s sucked up blankets and dolls and shoes and now it’s gone through several piles of dog poo by our back door and dragged it though 2000sqft of flooring and rugs and is ruined. Never again… it absolutely does not detect things in its path.
Kristin Dubiel –
Not worth the money
I was super excited for this vaccuum because it was recommended by a friend. I had a eufy that I like but doesn’t self empty and with 2 dogs, it would sometimes leave clumps of hair behind. Pros: you can program it by day and time, doesn’t drag clumps of hair, you can mark out each room and it self empties. Cons: it is a little loud, comes with no replacement sweepers, doesn’t clean the floor very well especially near walls and if you have a wide floor plan or around corners. Overall, I wouldn’t waste this much money on this vaccuum again. Get a eufy or another brand that does a better job.
Jennifer H –
Refuses to dock
The media could not be loaded. Not only did it quit docking itself, but it only cleans in circles. It has been fully cleaned, nothing in its way to prevent docking or cleaning. It doesn’t “see” very well and bumps into everything. Idk if we got a bad unit or that Shark is just junk, but we don’t recommend purchasing this model whatsoever.
Cody –
Sale price is perfect
The sale price i got it at $299 was perfect. Don’t think I would of been happy if I paid full price
Consumer –
Can not be used if without being connected to WiFi, Bluetooth and an app.
Could not use the product, would not connect to either my Bluetooth, WiFi or phone. Can not be used without this connectivity. Customer support was Less helpful then this vacuum somehow. But the worst is trying to return this boat anchor to Amazon. I can not schedule the return pickup or drop it somewhere, I have to be home for it sometime in the next 3 days to hand it off to UPS, Amazon won’t even pick it up themselves. Craziness,
luk –
Do not waste your money on this product
I had this product since Nov 2022, It worked for 18 months and then give me an error code 6. You can search on the internet about error code 6 of this product. I called the Shark support and I was told that my shark was out of 1 yr warranty. They would send me a replacement with discount price. However the discount price was higher that the sell price in Amazon. I checked all the moving part that can cause the error code 6, all the moving part is working fine. It has to be the mainboard of this shark has some type of defeat. Since it is out of warranty, I have a non-function device at home for more than half year.
Josh –
Not impressed out of box.
The media could not be loaded. Got this new Shark vacuum today. Charged it up and started cleaning. Noticed immediately that there was an odd noise. It was brand new out of the box so it should work well I was assuming. Trying to figure out next steps or troubleshoot issue. I will update review if customer service or feedback fixes problem.
Timothy C. –
Very Loud
The media could not be loaded. I have an older model that I loved. That why I got this one. My other one is not this noisy not sure if there is something wrong with it or that is factory intent. But it is loud. I may return because of how loud it is
Shapeless –
Started out working great, after a few years not so much
I had purchased this device coming from iRobot. At first this vacuum worked and I had little complaints. I feel maybe it wasn’t as accurate as the iRobot, but it still did the job with no issue. Overtime though it appears it got less efficient and throws errors every time I try to use it. Honestly this has rendered the device useless. I’ve started using my upright Dyson to vacuum myself again. Not sure what changed or if these devices just don’t last long. Personally I’d look elsewhere.
Jessica Casey –
DO NOT PURCHASE!!!
This product worked the first three to four times. Called Shark and they had us do a diagnostic over the phone. They concluded we needed a new battery (after four uses?). We purchased a new battery. After installing the new battery we still do not have a working product. DO NOT PURCHASE!
Amazon Customer –
Worked Great for 18 months
I absolutely loved this vacuum. It was ran each night in my house and did a great job. After about a year and a half, it stopped working. When I press the clean button, the light just blinks and it gives me an error.
Ohana –
Very noisy. Previous ones very quiet but this one makes a lot of noise 1st time using it.
The media could not be loaded. Hooked up easily. App easy to follow. Once I started the use of the robot vac itself, it is very noisy. Last shark robot vac was super quiet so I am so disappointed.
debra –
Stuck in one place!
The media could not be loaded.
J & M Aksamit –
Just meh (Purchased June 2024)
Bought this Shark based on reviews & recommendations. Placed this machine in a bedroom w/hardwood floors, also covers 2 bathrooms, laundry & back hallway. When running it’s fairly quiet, but very loud when evacuating. The area it’s responsible to clean is mostly light sand, grass & hair. Winter conditions will change that drastically, we’re just getting started on the season. What’s super disappointing, it does NOT edge clean. There is a solid one inch perimeter that has to be hand cleaned. The Roomba we retired was the best for edge cleaning but had other shortfalls (terrible battery, always stuck & never found its way home). So, hopefully this Shark can withstand the winter traffic. Time will tell.
Mandar –
Amazing
Great suction power. Cleans the floor matting very well. We have a pet and it is cleaning all the hair very well. Easy to handle and program. Wheels are good which helps in transition from floor carpet to wooden floor. Connectivity to WiFi and app is super cool no issues at all.
Kimberly Bumby –
So much louder than previous Shark robot
The media could not be loaded. The roller is MUCH louder in this Shark robot vs my previous (2520 I believe it was). After the first run I called Shark support and placed a ticket for it. Support told me that it’s just the way it is, that if it still bothers me I can call back and they could swap out for a different Shark. Just warning others that even when running it on Eco mode (lowest setting) it’s still very loud. Maybe consider another Shark. Update: Amazon is sending me a replacement. Hopefully I just had a faulty Shark and this one is less noisy!