The media could not be loaded. Not pet hair friendly. I have a long hair cat that gets small “tumble weeds” of fur and this vacuum seems to pick them up and spin them into the side of the rolling brush instead of into the compartment. My previous shark robot that was not designed for pet hair easily took on the task as long as I remembered to clean the brush once a week. This new one designed for pet hair has not made it through a full run without popping up an error about items being stuck even though I clean out both the tray and brush after each run. The attached video from 5 minutes ago when it once again had issues.

This is my 4th robot vacuum, my first Shark and it is the best of the lot. The mapping feature is great. It sets the stage for cleaning map. The cleaning mapping is very accurate. I’ve had the Shark for a month now and have used it about 12-15 times. It has only gotten stuck once. I like how it may go over vacuumed areas twice. Take 5 minutes and pick up cords and small items like toys Suction power is very good by evidence what is picked up in the dust bin. The carpet gets cleaned! Battery power is good, could be better. The system states it will take 1:35 minutes to clean my apartment. Most of the time it will complete the cleaning cycle. The automatic docking feature is not so great. When is completes the cleaning cycle it docks successfully about 50% of the time. Sometime the battery is drained and the Shark can’t dock. I can overlook this functionality as it is not as important to me as the other functions. It does not bother me to dock it manually. Charging time is very good. Durability is very good. Well made, not cheaply thrown together. Cleaning the Shark and emptying it’s dust bin is very easy. The app software is good. I like how it tells you how much battery time remains. Easy to operate. I think to sum it all up and tell it like it is, I’d definitely purchase the Shark again. That is a telltale comment.

The app needs a complete overhaul: doesn’t show vacuum location when cleaning, can’t see cleaning history, and usability Is poor. Vacuum does seem to have a strong suction, but it seemed to have “phantom” obstruction error constantly. I would literally lift it up and see nothing onlyto have it error 30 seconds later. The self cleaning brush does work on heavy pet hair, but ive read where Shark doesnt sell replacements. I was able to complete my return on this vacuum.

Shark has not been stocking replacement brushrolls for this model (it’s been “out of stock” on their website for the past year). The knockoff versions available don’t self-clean. I’m extremely unhappy. We purchased this vacuum for the self-cleaning brushroll feature and now that isn’t available less than 2 years after purchase. What a scam. The vacuum gets stuck every week with hair wrapped around the roller.

I cannot describe how badly I hate this product. I mean that literally, as the last review got removed for being unkind to it’s engineering team. So let’s just say that if there’s something in your house you’d like vacuumed, buy a different product or do it yourself because this thing will find everything in the house you don’t want it to clean and get caught or stuck trying. You will spend more time trying to unstick this thing with maybe a 10% chance of it hitting an area you want then you would just taking a broom/vacuum to the area you want cleaned. It is clearly designed to do less work than you do keeping it going. That or it is simply designed so poorly that it will make you miss your broom. I joke not. Avoid this infernal contraption.

I liked this a lot because i could put borders down. After getting an error number 2, i tried everything it suggested, everything was clean, it would run for few seconds and then give same message. Then my son told me a lot of them were doing that snd had to be replaced. Didn’t want another one if it might do same thing.

Nothing

Smart and long cleaning time.

Had this vacuum about 3.5 months now, running about 4-5 times a week through a 650 sq ft apartment on hard flooring with some shallow area rugs, and I love everything about it. Still working perfectly, nothing broken. I’ve needed to pull the roller out only twice so far, to remove hair that built up wrapped around the very end underneath the plastic housing where the brush cleaner doesn’t touch, but if you just leave the screws out of the plastic piece that secures the brush roller, and rely only on the snap fit, each time you need to clear out any built up hair only takes maybe 30 seconds. (And my roommate has very long hair, so if nobody in your household has long hair, this shouldn’t even be a problem you have to deal with.) Overall, this vacuum saves me a lot of time each day, and when I go around on the weekends to sweep or vacuum areas it can’t reach, there’s so much less dust and cat hair built up, since it’s being vacuumed off the main floor daily before it can migrate into the nooks and corners.

For the price of this, it’s not worth it. Ours worked properly for a few months and now won’t move past a 3 feet radius. We’ve tried re-mapping, but it constantly has an error. Wish I could return