First it was really difficult to get it to program wifi to my phone app When after two days of drama we got it yo work n it ran 1 time Then we tried it again and kept getting an error message Now we had to call customer service and a rep who had to go remote with us and moral of the story ., new shark .. they sent us a new one .. set up was easier n it works now Now I would give it a 4 stars

When I finally got it paired to my phone and wifi, it showed “Rooms” on the App. One of the Rooms was Kitchen. I told it clean the Kitchen. It made haphazard movements around the Kitchen and then decided to go into the laundry room, the master bedroom, the master bathroom, back to the Kitchen, then into the dining room, then into the living room, and then back to the charger. And all of that time it cleaned where it roamed but it didn’t clean ALL of any room it went into! The battery was fully charged so I don’t know why it went back to the charger. Maybe it’s brain is fried. Or maybe the Laser is done broke. Or maybe it only has one eye! Maybe it’s mentally-challenged! I shall let it rest overnight and we shall see what happens in the morrow. It does actually sweep up junk on the floor so there is that! UPDATE (ONE day later!): lol, it seems I was the incompetent one! I started to wonder if having a RENEWED model might mean something. And it did. I believe the renewed model KEPT the picture, the layout, of the OLD kitchen from the previous owners! So, when I told it to clean the kitchen, it was cleaning the previous layout of the owners (and they must have had a big kitchen!) I didn’t know that I had to CLEAR OUT the old rooms and have it EXPLORE its new home! Now I get it. It’s cleaning as I write and doing an excellent job! The only thing necessary to do is sweep the crumbs and crud out from underneath cabinets and appliances out into the open so it can do its job. It cannot get the edges. That’s okay. Madonna doesn’t suck! (They allow you to name it, so I named it Madonna)

I was very disappointed with this purchase. I have one that I got new and it was perfect. My daughter wanted one for Christmas and I didn’t realize when I purchased this one online that it wasn’t new. From the moment she plugged it in and started it, it never worked right. I did return it immediately. Be careful to make sure you read whether it’s new or refurbished, for a few more dollars you can get new!

This vacuum was one of the best purchases I have made. I come home to clean floors everyday. The last thing I want to do when I get home from work is vaccine my floors. It was so easy to set up. It is quiet and works so well. I have dark hard wood floors that show every little crumb. This vacuum picks up everything. It was worth every penny!!!

Was never able to connect this to Alexa. Has started on its own several times in the middle of the night.

Works as advertised and app is easy to use

It would not work

This worked well for about a year then stopped charging. Not a battery issue it’s defective

I liked the fact that I can just push a button and it will vacuum the house. It fits underneath stuff that is about 5-6 inches tall, like chairs and such. However, it’s noisy on a hardwood floor. So, when you’re downstairs (it’s used upstairs) it sounds almost like someone is roller skating up there. Also, it gets lost if it tries to go over something that is nearly too big for it and the wheels spin. I have yet to have it properly return to it’s home base. So I generally just turn it on, go find it a couple of hours later where it will be alarmed and stopped and put it back on the dock where it will dump it’s contents. Also, it only uses the 2.4 gHz band for wifi, so if you’re like me and only have 5.0 gHz wifi, you can’t program it.

HAD TO CALL SUPPORT WITHIN 1 HOUR OF RECEIVING BECAUSE THE VACUUM KEEPS ERRORING OUT. SHARK SUPPORT WAS VERY ACCOMODATING – SHARED A VIDEO CALL AND CONFIRMED THE PROBLEM. THEY ARE RESOLVING THE PROBLEM, NOT THE SELLER OR AMAZON. VERY DISAPPOINTED WITH AMAZON.