I bought this litter box a little over a year ago, and thought it was a high quality unit with a few quirks; the max line on the clean letter tray is a little high, so new litter gets cycled into the wast compartment if you fill it up all the way and sometimes the waste compartment would register as full when it just needed a little shake. Now that I have had it a year the infrared censors that indicate when the waste compartment is full have failed (likely from moisture getting into the electronics, it is a litter box after all). It seemed to me like it would be easy enough to replace this part but I got no support from Pawbby’s customer service and was unable to find this or a comparable replacement part online and since the warranty only lasts a year that option was out too. I ended up replacing it with a self cleaning cat pan from another company. It was a disappointment.

Litter box is defective and stopped working after a few months. For months, I have been trying to contact Pawbby about the error messages I have been getting for months. I have tried everything and I took good care of it. I tried contacting the manufacturer by email, through Amazon, and by phone. I cannot reach anyone and no one has responded. Additionally, Amazon cannot assist me as the defects began presenting themselves after the 30 days. Pawbby needs to contact me to fix this issue immediately.

It’s great for 9 months. Customer service handled issues/defects early on, but 9 months later it’s useless as is customer service. The problem is, it’s a feature that if it “thinks” there’s not enough litter in it, it won’t do anything. So, you empty the litter, and put fresh litter in up to the max level, or any level, and its sensors say “cat litter depleted,” and it won’t do any of the functions. So, it’s now a $60” cute looking manual scoop litter box. I tried everything forwards and backwards, factory resets, deep clean. I have mechanical and electrical skills, and I keep going back day after day, waiting on customer service to email back while calling and getting a fake voicemail (no identifying who it is, and not even hearing a beep after the “leave a message” message) with no luck. Beyond frustrating. A+ for 9 months, and an F- for the past 4 days, as it’s now but a clumpy pee-turd. 🙁 I’ll up the stars if customer service responds within a week, but for god’s sake let the user over ride a bad sensor!

Expensive but a life changer. Cat immediately went to it and used. Change litter 1x per week and empty a bag 1x per week. I wish had this many years ago.

I recently became disabled and need help with taking care of my cats. Scooping and cleaning the litter box daily became to much for me so I thought this would help. I liked the modern look of the box to fit the MCM theme in my home. The price point was in the median range as I cant afford a thousand bucks for the name brand model. The box was easy to assemble and after some initial problems with syncing the app I was able to control functionality from my phone and check on the status of the litter level and my cats bathroom activities easily. YAY! But thats where it ended. I seldom get notifications so I dont know when the litter level is low or the tray needs changing or the machine is stuck. Tried different settings on the app, but still no error notifications. I have to manually check on the machine on a daily basis multiple times. It gets “stuck” in a mode like “litter tray needs emptying” and it stops functioning until you remove the litter tray and clear it….and sometimes there’s very little in it….certainly not enough to warrant a change. SO I dont know why it wants me to change an semi-empty litter tray, but it wont work again until I do. I have to unplug, disassemble, and then reset to clear the machine so it functions on its own again. This is too much work for a “robot”…and a disabled person. Its also quite small so my 14 lb male has trouble getting in and out, he often has litter stuck to his back from standing inside touching the wall. So if your cat is bigger, this one is not for you. The bags are also proprietary and dont hold a lot. Tried some of the generics and they dont work well, the litter drawer is really fussy and will get hung up and then register an error if I dont use their bags, which are expensive IMO, but they are at least good quality. Anyway my robot experience has not been a good one, more work than expected, but it is marginally better than having to bend over and scoop every day….now its just changing the litter tray a couple of times a week and disassembling and cleaning once a month….clearing frequent machine errors….and the extra expense of litter bags.

Been having trouble with the system. A E6 error since middle December. I have contacted manufacturer multiple times. No response even though they say they will respond in 24 hours. DO NOT Buy.

The machine works great and is good looking but the smell secretes from the tray at the bottom. Poor design. 🙁

I have 7 cats and use 3 robot litter boxes from 3 different brands and 3 non-robot litter boxes. The Pawbby brand drew me because of the aesthetic especially since I wanted to use it in my closet. In the beginning all was fine. Over time, problems surfaced…I was never able to connect to the wifi because of the inability to change my router frequency…which in actuality has had little impact as it still functions without it; the sensors are easily gummed up and you have to back track to find the area that needs to be “ungunked”; it takes WAY too long for it to go through a single clean cycle. Seriously, this is crazy how long it goes back and forth before and after it cycles around to sift and empty.; it doesn’t hold much litter and easily gets confused about the weight and sometimes thinks a cat is left in there after it has gone partially through the clean cycle. Frustrating! ; the removable base has stretched and the motor is running out of steam after a year plus of use and there are no replacement parts that I can find. Overall, would I purchase or recommend this product? No, absolutely not. Please save your money.

The media could not be loaded. We all can agree this isn’t cheap for a self cleaning cat box. But, It already has stopped working twice. This is what it does. I M very disappointed.

Cleaned Everything, checked for any help..nope just others having the same issue. The sensor in the unit now always has waste box full error. Wish the unit diddn’t have the sensor if it causes such problems.