When the prior one worked it worked fine. At two years it ceased to work. Customer Service then had me go through a week’s worth of trying stuff (stuff they likely knew from the start would not work). Then they offered not a replacement of the vacuum part itself but a proposal that I buy a new machine (vacuum and base unit) at a 15% discount. That was a ridiculous offer in restitution of course. So they then offered a 25% discount. I was tired of dealing with their chency maneuvering so I accepted and bought the current one on Amazon. After putting it in use they then said, oh we didn’t mean you could buy one from Amazon; you need to send it back and buy direct from iRobot. Of course I was not going to rebox and send the now used one back, so they paid me nothing in restitution for the defective product. Do not be fooled by their claim of Customer Service. Their customer service is to do as little as is necessary and even then not live up to their agreement. If you buy one of these be sure to also purchase the three year warranty. Consider the extra cost the real price of the unit.

The media could not be loaded. The best purchase I have made recently. The home mapping and navigation works perfectly. You are able to label rooms and mark keep out zones. No issues with wifi connectivity. Charges phenomenal and is able to vacuum without recharging during. Picks up hair and small lint very well.

It did a good job of cleaning on the floors but it had a problem emptying itself emptying it self on its base

I bought three J9+’s, one from Amazon and the last two directly from iRobot. The first could not climb a shag rug to get to the rooms. I returned it and got a refund. The second one I bought from iRobot. It worked for a while and then stopped navigating. The iRobot tech troubleshot it over the phone and said it had failed. He sent a replacement. It also started out okay and I thought we finally had a good one. Wrong! There are nine rooms on the favorites list and it started going to #5 and then to the end of the list and back home. The next tech said to run it three times to Everywhere. It did the same time. I contacted iRobot and am sending it back for a refund. We had three previous ones and they worked okay. This model did not live up to our expections.

Didn’t pickup hardly anything on any surface. Instant return!

This is just an “ok” robot vac. It does well on hard surfaces for most things, but totally avoids other things, like a stray candy wrapper, or spilled cat litter, or… or.. well, anything but small bits of dust and dirt. On carpet it’s a whole nother thing! It loves to grab up all the hair my cat can shed, and then rolls it around on it’s brushes till it’s a finely matted knot of hair – and then spits it out onto the carpet. It does this whether I have it set to medium suction or turbo suction. It does it whether I do 1 pass or 2 passes in each room. So when the robot has happily returned to its base, where it throws an error each time, I jump up to pick up the 8-10 pet hair knots on the floors. And about the base error. There is NO reason for it! I was all upset the first time it happened, 3 days after I got the vac. The error says that there is a base seal problem. I checked all of the base, following the instructions for clearing a base sealing issue. Everything was a-ok. No problems anywhere and the dustbin in the vac had emptied just fine. Checked and rechecked each day when I got the error alert on my phone. And again, no problems found, dustbin emptied just fine. Error persisted. I think it’s probably just some errant thing. Maybe part of a software glitch, because the vacuum and the base are both working as intended. Well, except that they need to remove the bit that advertises this vacuum as great for pets! Maybe it’s great for some people with pets, but not if you have carpets and do not trust the poop avoidance claim. Mine ran right the heck over a small poop on the floor when my cat had a wee accident near her box. Thankfully it was a nice hard poop, so only 1 small smear on the floor to deal with.

disadvantage “The clean base is not sealed” every time it is cleaned. I too was plagued by this error. After trying various ways, I think that perhaps the Roomba is not returning to the clean base correctly when it returns. I checked the clean base with a level and found that it was tilted, so I put in an appropriate spacer to eliminate the tilt, and now it works. The second disadvantage is that long-fur carpets cannot be climbed in the first place, and even if they were allowed to climb, they would stop and cannot be cleaned. Third, when the suction power is maxed out, it sometimes stops on short-haired carpets. Fourth, it’s not suitable for rooms that are messy to begin with. advantage Despite the above disadvantages, there are some advantages. It is nice that they clean most rooms every day. In winter, salt is sprinkled on the roads. This salt often sticks to my shoes and gets into my room, which is unpleasant, but thanks to Roomba, this no longer happens. It also leads to an attempt to keep the room clean, and as a result, the room is kept clean and neat.

I am severely disappointed in this Roomba model! This is our second Roomba and I thought purchasing a newer model meant that it would come with some perks and updates. Instead, this model is constantly displaying error messages saying that it is off-line. I have to pick up the Roomba off of the docking station and manually place it in the room that I want vacuumed and push the button. Because of this, all of the mapping aspects do not work and it shows that the vacuum is discovering rather than vacuuming a specific space. To top that off, every single time I use this vacuum, it unloads into the docking station and has a sealing problem. The entire vacuum will not work at that time because it has the red light displaying and a problem and I have to manually pick it up and clean out every single one of the areas that might have caused the seal issue. I wish I had purchased the older model. I have contacted Roomba a couple times and I am passed the return date. Customer service said that they were coming up with an update for this, and now I just have to play a waiting game while my $600 piece of equipment does not work properly.

After 1 month the base has stopped charging the roomba. Dissatisfied with product that it already broke

What a great Christmas gift! Super easy to set up! Can set it to run even when I’m away from home. It does a great job even along the edges! Best of all it saves my back!! Definitely worth the money!