I have had this vacuum since October 2023. I had to replace the battery in November 2024. Already having trouble again. Don’t buy

When they work it’s great, but that seems to be hardly ever. Took multiple tries (each hours long) to get a decent map, spent time editing the map and labeling rooms and placing dividers. Then I send it to vac the hallway and it goes into the hall and immediately to the kitchen. It wanders around like a drunken sailor even after using the “smart map” and it slams into furniture and the baseboards. When we had a very small house I would just let it go “vac everywhere” without mapping and it worked well enough. If you have average or large rooms I’d recommend finding another brand.

We go no instructions, but it seems to do its job.

Just couldn’t get this updated and showing online. With 3 calls to support, I returned a few days later. Bad hardware is what I was told. Past Roomba’s just worked out of box.

If you have a technical issue with the item, do not contact iRobot they will waste your time and you will run out of time for Amazon‘s return policy.

The robot was reported as stolen goods by iRobot so will not work with the app. So if you want one to be able to use all the features do not buy this one

Not worth it at all. Nothing like getting locked out of your vacuum because the poorly designed app logged you out and doesn’t recognize your auto saved password. You’re better off with a Shark or Dyson manual vacuum that won’t get caught on random things or get stuck and die under a dresser.

My Roomba came dirty and is not functioning – clearly it has been used. After an hour on the tech assist help line, they suggested I return it. This experience has been absolutely unacceptable

This seller is not an authorized reseller which means iRobot will not warranty it when the Robot doesn’t work. My Roomba couldn’t connect to my mobile device or home WiFi. I tried all troubleshooting for days with both my ISP, and iRobot (I consider myself technologically proficient). iRobot wouldn’t warranty this because they didn’t sell it to me even though it appears that they are selling it through Amazon, it was fullfilled by “Market global”. It was evident from my troubleshooting that this was not a new product because there were records on the product I was able to find that had a cleaning cycle run a year ago. I kept running into an error saying this was registered to another user, so the app wouldn’t work. When I eventually returned the product because it was determined defective by iRobot support, Market global took at whopping $60 restocking fee out of my refund. They will probably repackage and sell to the next unsuspecting buyer.

According to iRobot tech support these devices are designed for the cleaning/ motor module only to last 1 year, maybe 1.5 years at most and they made the module easy to replace on purpose. The replaceable module is $80. So expect to pay that in addition to purchasing supplies for this thing. They will not replace them using the warranty after 12 months. The one I purchased lasted 16 months.